Video Game 911 is a reliable business that offers repair services for various gaming devices. Customers can use contact-free drop-off and pickup options by completing an online service request form on their website. The company is known for its fast turnaround times, with repairs often completed quickly and returned within a week. Many customers praise their communication, which includes prompt updates throughout the repair process. The staff is experienced and knowledgeable, capable of repairing components rather than replacing them when desired, such as disc drives and motherboards. They handle repairs for a wide range of devices, including Nintendo Switch Lites, Xbox controllers, Wii, and PS3 consoles. Customers appreciate the quality of work and reasonable prices, with some noting that they would recommend the service to others. Although face-to-face interactions are limited, the business’s efficiency and excellent results make up for this. Overall, Video Game 911 is a trusted choice for gamers needing quick, professional repairs with good communication and fair pricing.
They were a good place to work with. Sent my series x in for a disc drive failure. While they did not fix it, they sent me a replacement console quickly. Honestly I would use these guys again. Also they communicate through a self service portal but they responded to all my questions very quickly. Don't be afraid to give... read full comment
March 2024
Mailed my kids Nintendo switch lites to them and they fixed them crazy fast.Fantastic online portal - good communicationFast fixingFast returnKids are happy on their road trip.
March 2024
I had to get an Xbox controller stick repaired because the stick was drifting. They got it done quickly and I couldn't be happier with the outcome!I would have liked to been able to walk in and talk with someone face to face, but I can't argue with the results. They will definitely get my future business.
