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June 2022 by Christopher Ainslie
Charged for services that weren't even provided. All customer service they have is outside the USA. Good luck trying to get any help from someone that's reading from a generic manual and barely speaks english.
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May 2021 by Fe
Horrible service and the manager didn’t have a mask on
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July 2020 by Justin Frasca
Put a reservation in a week in advance. They email me midnight on my move day that they can't supply the truck I need and say oh we are providing ample enough time for you to find other means. Are you kidding me? What kind of business takes reservations and then the day of said reservation goes nope we can't do it. Never again.
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November 2019 by Devon Hill
Wish I could give 0 stars!!!The truck that was given to me SHOULD NOT be on the road. On my way to my destination there were times when I felt unsafe!! The check engine light came on....the truck flutters like there's something wrong with the transmission....when you turn the steering wheel....there's all sorts of clunking being made....it sounds like the the truck is just going to come to pieces when doing 55 mph....the passenger side mirror needed to be adjusted throughout the trip....the wiper blades were horrible while it rained. What was suppose to be a 22 hr drive turned into 33 hrs. I missed opportunities because of how long it took. The money that I spent on this truck was not worth it....this was my 1st and last time renting with budget.
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July 2019 by Linda P.
Reserved a 25 foot truck two days before I needed it. Was given a confirmation that the truck was available. Was given a call the night before that they over booked and a truck would not be available. This is after I hired a driver plus 4 people to load it. Worked that night and the next morning with them to book another truck. This time included calling other trucking agencies and whomever may be available to help me. All I could get was a 16 ft. truck which helped but I will now had to rent another truck to move the remainder of my belongings. A lot of frustration and major lack of understanding of what they put me through at the eleventh hour of my move. Will never use them again!!!!!!!!
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May 2019 by Voice of Insight
Thier trucks are parked in the dirt over a curb. Service was robotic. And they have nowhere for u to leave your car. I wanted the truck for the full day but the interaction was so drab I got locked into an earlier time after she constantly ask for the specific Other time I would drop it off. Other sites are fine, but if you have to use the deptford location. Just use U-Haul.
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March 2019 by Paul Costa
A little pricey but serviceable
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February 2019 by Barbara A.
If I could give them less than a 1 I would. First, they charge $60 for insurance on a truck for 1 day rental. That's excessive. Second, they have no lock box or slot in the door to return keys after hours. (They're only open until 1 PM on Saturdays). Instead you have to "push them under the door in the back". (Note: There are no cameras in the back that I saw. And if you're not a complete idiot, a thief can figure out how to get the keys if they want to steal a truck). There is absolutely NO protection for paying customers at this location! Finally, the final cost to us for use of a 16' Budget truck for 5.5 hours was $150.00!!!! Yep. That's right. AND, this was after I received a discount through my employer! I'm still trying to figure out how they learned to add. Here's the "real" price, even after the ridiculous raping on the insurance- $23.99/rental + $26.60 mileage (.095/mile @ 28 miles) + $60 platinum standard insurance (that only covers their truck, not yours or anyone else's injuries) = $110.59. Oh..let's not forget NJ's tax of 7% ($7.74) = $118.33. Where did the additional $30.00 come in? We have NO CLUE since the truck was filled up with gas and swept out when we turned it in. FYI...I sent a scathing email to their Customer Service Department and requested a refund of the additional $30.00. We'll see what happens. I have little to no hope they will honor my request. Rip off. DO NOT USE!
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December 2018 by Christy Eliason
Horrible and I will never use this company again. Quote online started at $24.92. My CC ended up being charged $82 because of all of the fees they added. Should have used Uhaul that was right down the street, but since they appeared to be cheaper, I selected Budget. Big mistake!
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October 2018 by Samantha Turner
I am a 24yrd with perfect driving history, so I thought renting a truck to move would be easy. I get a discount with the company so the truck would be 15 dollars a day. I have to pay an underage fee of 27 dollars. That's ridiculously. And I turn 25 in under a month. YOUNG PEOPLE NEED TO MOVE TOO.
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February 2018 by John Trotter
Great rates excellent service
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September 2017 by Mister Spellman
While the prices were reasonable for the actual truck rental, I ended up getting screwed with the insurance fee. When renting the truck, the lady working the counter told me that it would be $50 if I wanted insurance on the truck (for a 3-day rental). I accepted as $50 for full coverage isn't a bad deal. Turns out that the $50 fee is per day and she didn't make that clear. I chose budget because it would have been cheaper than U-haul, but ended up paying way more because they didn't make it clear how they were charging me. Also the price that was originally quoted to me over the phone for a daily rental ended up being %25 higher. That being said, the truck was in good condition when I rented it and I had no issues with the equipment itself.
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April 2017 by roselind sheppard
Greattt
