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February 2024 by Linda Hassell
Very busy, not enough help. The steps are hard to climb for older people.
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February 2024 by Chris Truszkowski
I called and booked a reservation, take an uber to get there and they don't have any cars there. Then they try to upsell me into a small suv or truck. Won't be back here again.
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February 2024 by Alan Montgomery
I am disappointed about my experience. I booked a car, and was told that due to my return time on the following day, that I would need to rent another day. I agreed, as my return time was past the time due back. I expressed when making the reservation that I needed a ride to and back from Enterprise. I got the ride up but upon returning was informed that I was not going to get a ride back as they are short handed on Saturday and had a call out. I was not made aware upon booking that I was on my own to get home. Upon expressing my concern it was suggested that I pay Uber or Lyft to get home. Great idea at my expense. When I booked I signed up for the guaranteed rate of 2.87 refueling charge. When I got there, I was told that it was 3.85/gallon. I proceeded to leave and pay 3.25/ gallon at a gas station although I locked in at 2.87@ Enterprise. The other young lady who actually booked me in two days prior actually tried to “make me happy “ by making an adjustment in the gas price since she checked me in and knew I paid for the refueling rate of 2.87. After dealing with the unpleasant young man,Griff, I declined, walked my 3 miles home and will go about my life- never considering making this mistake again. Summary-good customer service during check in when getting my money. Pathetic customer service during check out after collecting my money.
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February 2024 by mgibson19
Great customer service. It's a smaller lot, but they will make every effort to accommodate your needs. And I appreciate the ride home after dropping off my rental.
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January 2024 by Zachary Mahaney
I paid cash at all tolls and did not use EZ pass on the bridge but was billed anyway by enterprise. The toll worker warned me about paying cash with the rental saying, “Take a receipt because they will provably try to charge you again like you didn’t pay already.” Do not pay any bridge tolls while using one of their rentals because they will bill you anyway after giving the car back and tell you to take it up with EZ pass or another third party!
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January 2024 by Stacie Mahaney
When you rent the car they don't tell you that that your credit card will get charged 10 days after you return the car for bridge tolls you already paid for with cash & have receipts! Then when I called the Woodbury office, I was told I can go to a website & see the tolls & I try to fight the charges to my credit card! They should warn people, b/c had I known I would get charged for tolls I already paid cash for, I would've just drove through the Ezpass toll & not paid cash! One of the toll collectors said to me, "I am going to give you a receipt b/c they still might try to charge you" and Enterprise doesn't care or warn you of this!
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January 2024 by Mahoghany Jenkins
Very nice and respectful employees l felt like a valued customer
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January 2024 by Stacie M.
When you rent the car they don't tell you that that your credit card will get charged 10 days after you return the car for bridge tolls you already paid for with cash & have receipts! Then when I called the Woodbury office, I was told I can go to a website & see the tolls & I try to fight the charges to my credit card! They should warn people, b/c had I known I would get charged for tolls I already paid cash for, I would've just drove through the Ezpass toll & not paid cash! One of the toll collectors said to me, "I am going to give you a receipt b/c they still might try to charge you" and Enterprise doesn't care or warn you of this! But they are making $4.95 fee off the toll charges! They tell you that you have to call Ezpass and try to get your money back!
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December 2023 by Vic Micklasavage
The Rent-A-Car Experience I had last week for the Woodbury, New Jersey Enterprise was very positive! The staff treated my very well and the car performed flawlessly! Drew Warren and his staff are an excellent team! I highly recommend this Enterprise location to anybody in need of a rental vehicle!
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December 2023 by Aaron Sturgis
The employees were very helpful. I had an emergency with my vehicle and came in an hour before closing on a Saturday with out a reservation and these guys got me into a rental and on my way very quickly.
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October 2023 by Jeff Cole
Excellent Service! Friendly professional staff. There services were much appreciated
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September 2023 by Brad Fairchild
Everything aspect of customer service was outstanding. My car was provided quickly and I was on my way with minimal paperwork.
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August 2023 by Michael Olsen
The Evergreen Ave location in Deptford is excellent, Courtney and her staff are always there to meet your needs, I highly recommend them, you won’t be disappointed!
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July 2023 by Gale Moses
Every time I rent from them it gets better and better they're just wonderful people beautiful cars.I have never had a problem the one time I did the very hour that it was reported to them it was fixed they gave me a different vehicle.
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July 2023 by Danielle Smith
Reserved a car for 1 pm got there at 1:15 they were closed. Paid $50 to get there and back home. All for nothing. Called customer service was advised I was SOL because my reservation was at 1pm and they close at 1pm. Why would allow a reservation for the time you close? Why wouldn’t you call the reservation to find out how long they will be or courtesy of saying we close at this time don’t be late.
