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October 2023 by Jessica Scardino
I visited Icing this weekend to get a third ear piercing and Emily was beyond helpful and friendly. She really cares about her customers and she was so kind while she explained everything. She also helped resolve a problem with one of the piercings quickly and painlessly - super awesome customer service. As a retail worker, I wish I had her level of care and expertise!
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October 2023 by Jennifer Sekula
Noel pierced my daughters ears in August and she was phenomenal. Very patient, kind, and meticulous in making sure everything looked perfect.
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December 2021 by Adriana Sanchez
I love the sales at Icing. You can get amazing stuff at a cheap price $1. I usually get 12 items for $12 dollars. Scrunchies, bracelets, rings, nail polish, necklaces, sunglasses, earrings, phone cases, etc.
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November 2021 by Nicole Rathbone
I do not typically leave reviews but the service I received on Monday evening was outstanding. I went into this store at 8PM needing jewelry for a special event that I am attending Friday. I didn't even have a dress yet (2 in mind but not delivered yet) and very different styles. I was beyond frazzled and not very good at visualizing in my head. Sam welcomed me in and asked if I needed help. She stayed with me and talked me through styles, why some would work and some would not based on the dress pictures. Due to the return policies I was not able to buy several pieces and return what wasn't worn so she really took a lot of time to guide me in the right direction. I walked out with exactly what I needed and my stress level WAY down! I work in retail and I wish more people were like her! Most people today would have MAYBE said hello and left me on my own. She was really great and I hope she is recognized for the asset she is!
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October 2021 by Julp Perriman
I had an awesome shopping experience at Icing By Claire's. Kudos to Heather and Sam for providing the best customer service. Ps Heather I like my nails.?
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September 2021 by Corrin M. DeMent
Brought my 13 y/0 daughter in for more piercings. We got to meet Sam. Sam was amazing, knowledgeable and made her completely comfortable. She knew all the right questions to ask and gave us some great advice too. She did a wonderful job at piercing too. Sam was kind, funny and awesome. I will definitely be a returning customer now, because of Sam !! She is a gem. Keep her around.
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September 2021 by Annabel Seachrist-Genay
I got my third piercing and cartilage today by Sam!! She was so fast and she did a great job! Originally I wanted the piercing on my left ear, but she said that it would be unsafe due to the shape of my ear, and she gave me the option to either pierce my other ear or not get it done. She could have easily just done what I’d asked to make a quick dollar, but she made sure she did it right and that I was safe! So nice too, will definitely get all my piercings here
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August 2021 by Crystal Fisk
I just wanted to say what a wonderful experience it was to go into the Icing Store in the Deptford Mall. I was looking for something for a wedding but really didn’t know exactly what I wanted. Emily was so nice and sweet and took the time to ask questions to figure out what I like and then began to show me things to narrow it down until I found exactly what I needed. To say I am very happy with my experience and purchase is an understatement! Thank you Emily and the entire staff at Icing for such a wonderful experience in your store. I will DEFINITELY be back! ?
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August 2021 by Alyssa Davis
I came into the mall with my little sister and Sam was the absolute best! She helped my little sister pick out items that she couldn’t make up her mind on. She was so nice and patient during our entire time shopping!
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August 2021 by Flaco Xavier
Went in to look for piercings and the workers were very attentive. Sam and Heather made sure I got what I needed without being pushy at all. Felt very welcome!
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August 2021 by Gucci Gang
Everyone here is so kind!!! especially I believe her name was sam? We had a great conversation super nice!
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August 2021 by caragh flanagan
I was helped by this very nice young lady I believe her name was Samantha, incredible helpful and I definitely will be coming back because of her help
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July 2021 by Corrin DeMent
Brought my 13 y/0 daughter in for more piercings. We got to meet Sam. Sam was amazing, knowledgeable and made her completely comfortable. She knew all the right questions to ask and gave us some great advice too. She did a wonderful job at piercing too. Sam was kind, funny and awesome. I will definitely be a returning customer now, because of Sam !! She is a gem. Keep her around.
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July 2021 by JANINE BALDWIN
Came here to get our 7 year old daughter’s ears pierced. She had been looking forward to it for a while. Let me just say that Sam has the patience of a SAINT after what we put her through. My daughter got very upset and nervous when it was about to happen and after a lot of coaxing she was finally able to get it done. Once it was over, my daughter (and everyone in the mall) was extremely happy. Thank you for your patience and professionalism!
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May 2021 by Stephanie Bernard
Sam was the best!! We went to icing tonight to pierce my daughters ears and she was sweet, professional and very knowledgeable. She made my daughter feel comfortable and made her laugh away the pain! She is definitely an asset to the icing store.
