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April 2024 by Rachael
This place I bet wants the Highest quality of merchandise. It is a teen vibes when you shop.I was very happy. They took my shein sweatshirt and my Walmart boots. yeah, I only got $10, but so what. They were just sitting there doing nothing.. very happy and it was on a Sunday not a long wait time about 1hr. P.s. they rarely take my stuff sometimes I use to sell a lot of my clothes way back in the day and they would always come through for me. Take care everyone.? Good luck.☘️ Shalom
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April 2024 by Lisa Brzozowski
Couple of people have asked whether the store is open ...it is closed. It is out of service. They had an incident about a month ago I believe where Windows got smashed and someone was acting like a whatever. So I don't know when they will reopen
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April 2024 by Kristina Karnauk
I have been a loyal Plato’s seller and buyer for over 10 years. Up until recently this location almost never has anything above a size large. If you look at their inventory of anything xl or above in tops the selections are absolutely terrible. What I mean by terrible is they are DIRTY and in terrible condition. I do understand the demographic age you typically are focused on but size doesn’t have an age so it’s super disheartening. My last two buys were two giant bags full and they took maybe 10 items between the two. The styles in the bags were things you guys were buying but I guess they are just super selective on certain sizes now even if certain sections are lacking in variety. 3-4 years ago there was a huge diverse staff who were different in age, size and style now they are all younger girls who seem to only buy for themselves. If you want to keep the expanded customer base you guys had for so long you really need to retrain your buyers.
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April 2024 by Jeanie
Cute store, rude staff. Not inviting at all. And the store was fully staffed. Some nice things, have to look around. Stuck up staff left me cold. You're not a name brand store, it's thrift. Get over yourselves.
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April 2024 by Peggy Hurwitz
Give very little for next to new items
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April 2024 by Peter Brandt
This place gets one star due to a lack of customer accommodations. I brought in four contractor bags just to donate. They said I could leave one bag and call me the next day and say it couldn't stay any longer. I took about 30 pairs of brand new sneakers, some slightly used, and a ton of clothes right to the NJSIAA BOX where someone who needs them will get them. They get two thumbs down for the way the establishment is run, their condescending mannerisms, and their disregard for kids who actually need clothes and sneakers. I feel so much better I gave it all to NJSIAA.
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March 2024 by ari
unfriendly staff , and they always have a mid selection while they buy nothing that’s actually in style. it’s also super inconvenient that they say on their website buying all day but you go on a weekday and they stopped at 3pm.
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February 2024 by Tiff Napoli
They take nothing and have all old clothes and shoes out I don’t understand how they take absolutely nothing but have out the oldest styles and dirtiest shoes.
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January 2024 by Gabrielle Fineman
Drove 35 mins out to sell clothes for a 5 hour wait time when I called in advance and they said there was no wait time at all. I’m disabled and it’s hard to leave the house. The employees were also very unfriendly and rude. I’ll stick with the maple shade store. At least they give respect to their customers. Also by other reviews to this store, you can clearly see there is a huge lack of customer services skills in this place. Teach your employees better. You only give feedback to those who give you 5 stars though so I can see what standards you (don’t) have.
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January 2024 by Emily Rawlins
I’m sorry to have to write this review, but there is a the lack of communication about their policies, a glitch in the computerized system that they use, and poor customer service skills. A few days before Christmas, I dropped off two bags of stuff at this store. I followed the prompts on their computer, put in my phone number and email, and selected the “just text me when it’s been ready” option, since they seemed pretty busy. I assumed this meant in a day or two. No where in this prompt did I see anything that said that store policy is that you MUST pick up the same day you drop off, or you forfeit your money.After two weeks of waiting, I finally called only to find out that their computer did not save the phone number I put in and they had instead contacted an old house phone number that I haven’t used in years. And on top of it, they donated my stuff and I would not be receiving the money they would have given me.While the woman on the phone was trying to be nice, I was basically told it’s my fault for not understanding the same day pickup policy, even though none of their employees mentioned this to me at time of drop off. Yes, the receipt says “same day pickup”. I assumed this meant the same day as the day they contact you for pickup. All of this could have been avoided if their computer had contacted the phone number I entered, instead of reverting to an unused number, if they had emailed me, or if their employees had mentioned their same day pickup policy.I will not be going to any Plato’s closets again after this. Their “customer is always wrong” approach to handling this issue was unacceptable.
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January 2024 by chhun keo
Definitely won’t go back to this location! Very rude staff .
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December 2023 by P Thomas
I love this place but literally everything I ever buy smells like curry. It’s not a smell you want to wear around and obviously you can just wash things but I feel like clothes just shouldnt smell like that. It’s not even a one off thing its every time I come and I doubt one person donated the hundreds of things I buy here that smell like this. So i’m not sure whats going on during processing but maybe dont eat around the clothes or something? not even sure how this could be happening.But besides that this store has honestly very reasonable prices and great product. The staff isnt super talkative or friendly but retail sucks so I get it.
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December 2023 by Crystal Bozarth
Love every trip and experience
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October 2023 by Theresa Selvaggi
I called ahead told I had new beautiful evening dresses. They said fine. I brought 3,boxes of beautiful clothing. A new beautiful wool plaid coat. They took 3 items!!!!! Told me my things aren't styje they take. 3 items out if 3 boxes beautiful things. Some had tags.
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October 2023 by Ana Maria Ramirez
I stepped on one of those security pins last time I went there, the only thing that I received when I explained the situation to an employee on the counter was a: “oh! We have to be more careful” not even an apology, my foot was killing me and they didn't offer me to even disinfect my wound, then she told the situation to her coworkers and they started to make funny faces between each other, like making fun on me.Don’t go to this place.