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May 2024 by Anthony Krasovic
Went into Home Depot for a reprint receipt on a purchase. Was told the only way they could do it is with a Home Depot card. This is confusing, with today's technology I find it hard to believe a receipt cannot be reprinted. I buy alot at Home Depot but their reason they gave me just seems like laziness. Looks like Lowes will be my new go to store.
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April 2023 by Jesse Connor
I'm always here cause I'm a contractor, this is one of the best Home Depots in the area. I've always had a great relationship with the staff at my 4 main Depots in my area, this one stands out the most though.
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January 2023 by Terry B.
Thought I'd give them another chance. Need help with a storm door. I think 30 minutes us enough time to stand and try to flag someone down, only to be ignored.
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October 2022 by Giovanna D.
I am upset to write this review. I needed a refrigerator installed after mine stopped working. I ordered a refrigerator at Home Depot, and they told me it would take a week to be delivered to my house. This would make it two weeks without a refrigerator. The day comes, and the men who delivered said they couldn't install it because of the copper wiring we had. They called a service number, and The lady they called said to me that a plumber would need to install it, and that would take a week to do. I was already at two weeks of not having a refrigerator, I could not do a third week. They said I would get plumbing for free, But that didn't matter, because I have children to feed. They did say that an outside company could come and fix the wiring, and call them when it was done, and they would deliver it. I called Home Depot, and asked them if they could reimburse me for the plumbing I paid for, in which they said no. Then instead of a refund, I asked if I could get a credit to their store, because we do need to buy more appliances for our home. They flat out told me there was nothing they could do for me. Without hesitation, I called Davis plumbing, and they came out and fixed my problem. Once that was fixed, I called Home Depot AGAIN and asked if they could come and deliver my refrigerator. They told me It could not be delivered for another week. I completely lost it on them and told them it was unacceptable to go a third week without a refrigerator especially having children to feed, and to fix the problem. The lady who was trying to help me ensured delivery within two days. We will see if they show up on Saturday. In all, I would not use Home Depot to buy appliances from.
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August 2022 by Nancy N.
If not for the employees, this would have been a 2-3 star experience. But "Arianna" in Customer Service and "Cheryl" in Kitchen/Plumbing were wonderful. Also the two gentlemen we dealt with in the Rental department were professional and very nice; so that process was a breeze. It's truly the exemplary employees that keep Home Depot and other successful businesses thriving. I just wish they would offer service at checkout. At the very least, they should have sanitizing wipes available at those stations.
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June 2022 by James D.
Never really a problem at Home Depot staff is friendly and helpful. Only thing is they put so much stuff in the isles that when you're shopping with big items like lumber you can't move around in the isles. It's pretty tight in there
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March 2022 by David McIntyre
Great custome service.
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February 2022 by Tj P.
Muriel in the special order/will call customer service desk was so helpful, patient and pleasant! She's a gem!
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June 2021 by D J.
HOME DEPOT-FRAUDULENT INFORMATION FROM BERLIN NJ STORE I was in Home Depot on June 10, 2021 in Berlin, NJ. The employee questioned a price of a refrigerator that was on clearance. He checked with the front desk, they verified the price and I agreed to buy it. I paid for it, and was going to pick it up within a few days. Three days later, I get a call from a Home Depot employee at the customer service desk. who said the refunded my money and she was calling to check why. I told her I never ask for a refund and I asked her to look into it. I called my bank, they have no credit for the purchase. I called her back and she asked if I wanted to speak to the manager. I thought I was going to speak to the store manager but instead igot Joe, the appliance manager. He told me the price was incorrect and that I could not pick up the refrigerator that I paid for on Thursday! This is unbelievable. It took 3 days for them to call me! I called Home Depot and waited 25 minutes to get help. I then spoke to Lauren, who was in the resolution department and was on the phone with her briefly, only to have her tell me that that the department I needed to call was closed on Sunday. I see the customer sevice for Home Depots sucks. I will pursue this.
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March 2021 by ALL BROWN
Greatttttt
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January 2021 by Ray M.
HOME DEPOT - FRAUDS AND LIARS! Home Depot tells customer misleading stock availability information to close sales on appliances. Then on the day of delivery they cancel the delivery because the item is not in stock. Do not buy an appliance from Home Depot. You will not get it on the date you agree to at the time of purchase. The night before I personally went to the store to confirm the delivery. They looked me in the eye and confirmed, only to cancel the delivery the next morning. They will lie to your face to get your money
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July 2020 by Tricia G.
My dad practically used to live here, and my friend, Steve, used to work here. Great prices - great employees - great products & great organization! I cannot WAIT until we have our next place so I can make it a dream home - finally !!! Tonight's trip was for our spoiled hamster - he needed a bigger tote (HIS home)! Home Depot SLAYED the competition!
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April 2019 by Anthony S.
Great place to go if you like being profiled as a thief and your online-placed in-store pick up orders to be wrong. Heaven forbid you need help finding something. Good luck getting any help finding items! Every time I go there (why do I keep going back?!?!) I see about four people working. If you do find someone to help, they are usually completely useless and expect you to know where to find items in their store that you don't work at. It's a real shame that the few times I received excellent help and advice have been sullied by the usual gross incompetence. Like the two really nice guys in the paint department today unfortunately have to work with a bunch of turds. I hope you like ringing out your purchases yourself because I haven't been there in recent time where I saw a single regular register open, only self check out. This isn't an issue exclusive to Home Depot, it's everywhere, but it's here too! Last time I checked, I don't work for you. When you go into a store to buy something, it's typically someone's job to facilitate the transaction. When you go to a store to buy something, help, someone processing your transaction, customer service, overhead, etc etc are included in the mark up of the product. I've worked retail, I know how a store works. Oh how times have changed. I wonder how long before I have to go pick out my orders from Amazon. It's okay though because once you do their job for them, whether it be online order with in-store pick up or self check out, you'll be profiled at the door and treated like a thief. I sure hope you are completely normal looking and probably at least forty years old unless of course you enjoy being treated like a suspected criminal.
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March 2019 by El Camino
Paitient.. helpful.. ordered online.. good help
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September 2018 by John K.
When we needed a new water heater they ended up giving us the pot that collects the leaks for free! After we told them about our situation with the realtors screwing us over by lying to us and telling us that they "fixed" the old water heater when the plumber only inspected it after the closing for the new house we bought
