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January 2024 by Claudia Gargano
the equipment was clean and the service provider was very helpful and nice. the equipment did not smell like cigarettes as i have experienced in the past. pick up was easy. also i did have to call the service to switch my truck because i selected the wrong size by accident and they were SO helpful, calm, and collected.
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November 2023 by mostro piore
First off id like to say the employee on duty was the only one there when I rented a van, and he was awesome. I didnt get his name but I give him 5/5 stars. He prepared my pickup in advance so I didnt have to wait, He filled up the vans tires to the proper level once I mentioned the tire pressure was low, explained everything thoroughly, and he had a great convo with me. He deserves a raise, hes great.However, The reasons for my 2 stars is for the actual U-Haul company/website. They do EVERYTHING in their power to hide your final price and to upsell all their other b.s. My original estimate online was 33$, then it went to 37$, then my printout at the store estimated 41$. I didnt know the final cost until I received my receipt through my email and they charged me 51$!! I even returned the van early(only had it for less than ONE hour), drove the exact amount of miles I estimated, and filled the gas tank completely even though i was only required to fill it to 3/4 tank. I had to click no atleast 10 times on the website when they had huge popup screens saying “ hire a helper, buy mattress covers, packing peanuts, tape, get boxes” etc. the entire online process is horribly confusing due to that and shows me that this really isnt a great company.
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November 2023 by Jon Englebrake
the employees stole from me and had my wife arrested for no reason
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October 2023 by Monica O
The staff were very friendly and professional. Excellent service! I give them 10 Stars! :)
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September 2023 by Paul A
When I signed in woman who signed me in said she would help me load the trailer, I waited, she did not, another person helped me load it.Next day I came to return it and 10 people were waiting for the store to open about 40 minutes after the scheduled open time. Additionally the lot was so full I had almost no where to put the trailer and the way the way the trucks were parked it was almost impossible to back the trailer up into the right spot. I ended up just unloading it and walking it back into a spot.Awful experience.
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August 2023 by Ke Le
August 2, 2023I took my propane tank to U-Haul Deptford to be filled. A very nice young woman named Sabriya filled the tank for me. It was clear that she knew what she was doing, and was using safety protocols. We had a very pleasant conversation while I was checking out. I hope she's there the next time I have to fill my tank. Thank you Sabriya!
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July 2023 by Brian B
Went to get my propane tank filled and the lazy woman working said she doesn't have the key for the gate at the moment. Wouldn't the key be in the shop somewhere, she just didn't want to be bothered. I won't be back to that U-Haul again.
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May 2023 by Deborah Buck
This review is a little late as the first review never posted.I want to thank Michael and Sabrina for their professional and friendly disposition. ??They both were very helpful and friendly answering all my questions. A delight to be greeted with a smile and a warm welcome which is becoming obsolete anymore. Way to go team!!Additionally , the phone number posted on the receipt/contract is not to the service center, it is a satellite service. The number should be for the facility you rented the equipment from since the satellite service does not communicate with the facility. ThanksDebbie Buck
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March 2023 by Taylor Aaserud
Employee wasn't there when the place opened. She didn't check the trucks for gas. Didn't give people the equipment they ordered. Just told everyone that they weren't available bc she arrived an hour late and didn't want to deal with it. Got a truck with no gas that still had the cardboard in the windshield. Then when we dropped the truck off she didn't even check it in so we got a phone call asking where it was when it was on the lot and she had the key. Please do not allow your employees to provide the worst service possible. It's not hard.
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March 2023 by Christopher Jones
Made a reservation at 9am Showed up at 9am on Sunday no is here
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November 2022 by Ravshan Ganiev
She cancelled my reservation and did not inform me I’m spending my day there not recommended !!!
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September 2022 by Joshua Williams
Amazing owner, helped me with the 24/7 service after hours and managed to help me get my equipment. Drop off was crazy smooth, people were already outside the locations and helped us return the equipment immediately.
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October 2021 by Timothy McGivern
This review has nothing to do with purchasing anything at this location. It is regarding a job interview earlier this week. I received a call from the mgr., Paul, to set up an interview, which we did. I went in for my 10am appt. and was 15 minutes early. His interview skills were terrible. It was held outside in the parking lot. He seemed frustrated that I was wearing a face mask and I also had my rainbow bracelet on (this is my opinion and hopefully I am wrong in thinking this). He told me to go home take the online test and call him. I admit, my husband helped, being that I am not very technical!!! (With that being said, Mr. Paul wasn't aware that he helped!). I called him back about an hour after the interview and he acted surprised and said he would call me back the next day. He never did! I am fine with not getting a job, etc., but at least have the DECENCY to let me know (or anyone who applies know). Or tell me I am not a good fit. Be honest!! I did my part and I simply found this man to be ignorant and rude. I will never go to Uhaul again.
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September 2021 by Jacqueline Sarricchio
Very nice and helpful. Helped with everything and made experience nice and easy. Would come again when needed
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September 2021 by Truckin Along With Kearsey
Easy check in... Easy out. Went to another U haul in Mantua that had broken down trucks and looked like a junk yard. This one was professional.
