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March 2024 by Joseph Tomlinson
Today is Monday the 11th of March. We made an appointment with this post office to get our passports. When we got to the counter the lady said that she couldn't’ process the application because we missed a small detail and filled the application out in blue ink. We then said OK we’ll go out into the other room and refill some new applications. This lady then said that we would have to make a new appointment!! All we had to do was just refill the application in black ink. But she still refused us!! Why!! There was NO ONE IN THE POST OFFICE!! This lady had blonde curly hair. I was so mad I forgot to get her name. We WILL NOT COME BACK to this location.
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January 2024 by Edna Gasmen (Edz)
Horrible customer service, before we get in, we saw an old lady going home without getting help. the next guy in line, they ended up arguing with him. I already sense a poor customer service.We went on the right desk and said the lady on her left can only assist with passport. We talk to her and asked for the application form so I took them out and said she dont need to see them she was just asking if we have them filled out and shoved them away. Sense rudeness there. She took our photos, waited for the photo to be printed. Then said we need more documents to process passport. She could’ve check documents before she took the photos so they didnt need to keep is waiting multiple times for nothing.We went to deptford mall, Gloucester store and they are way way better and sense their willingness to help.
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December 2023 by Bill
Ashley helped me and was very quick to help look for my package that was sent to the wrong town. Other lady with black hair and glasses was moving the long line quickly thanking people for their patience. This was a 5 star post office trust me I've been to some super slow ones.
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December 2023 by Lisa Gracia
I wish I could have gave them a 0 . my baby santa letter has been lost twice.Ryan didnt care that mail carrier lost my package and had a cocky attitude while wearing shades .
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December 2023 by meg
Has to be the worst post office in the county and beyond. Very poor attitude and seem to take pleasure in ignoring customers or making them wait. I doubt I'll ever use this post office location again. Ever.
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November 2023 by Thanh Nguyen
This office sucks the door say open till 4:30 , when I walked in the door inside of the actual building was locked. My package was already sealed up and ready to go. Walked up and the girl denied my package and said we can’t open the door. Like why are you still working if you can’t help me. Just abysmal.
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October 2023 by Harry Sweeten
I ordered an item from ebay, tracking says it got to this location at 8am, out for delivery at 8:44am. At 3pm I get an update saying that the item was picked up at the facility. After having my local post office look into it, because this post office doesn't answer phones, I was told that the computer I bought was returned to the temu warehouse. I didn't even buy it from them. I escalated the complaint and went through consumer affairs, but now Noone will answer or get back to me.
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July 2023 by Lindsey Erwin
I will ONLY go to this post office even if it means driving out of the way. I swear if I use another one I have problems with my packages. Sometimes it's a little busy and you may have to wait but that's to be expected with any business. People do need to realize that. With that said... Ashley and Yamilka go out of their way to be nice, start a conversation but still keep the line moving. When they aren't there you will notice the difference. I actually get disappointed when I go and there not there because I genuinely enjoy the interaction. I highly recommend this location!.
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July 2023 by Dan Westen
In usual times this post office is fantastic one of a kind great! Please don't go here expecting they will magically know you and have your mail. It's not a mail storage facility! No they don't magically know you just because you give name and address. How many people do you think get mail through here dummy?
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July 2023 by manny amofah
If i could give 0 stars I would. Mailman lost my package containing my passport(It was even sent as priority mail).Because of that I had to book a flight to Puerto Rico to pick up an urgent reissued passport because my trip is the following week.Worst part is the indifference to what they have caused.
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July 2023 by Sakia
Every time I go there I get the nastiest attitude from the lady Gina at the front. At first I thought maybe she was just having a bad day but her customer service and demeanor is horrible.
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July 2023 by Sam Raynor
Just finished with Yamilika I believe her name is spelled like that, What a beautiful pleasure I had with her. Wow she's beyond beautiful.
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May 2023 by Be Goddess
On 5/5 I had an appointment at 10:15 arrived at 10:10. I went to the counter to the young lady in the middle who politely advised me the lady to the right of her was the only one who does passports. So I waited as she finished with another customer. As I approached the desk I was greeted with a frown (no hello or good morning) I said good morning and she didn’t respond. I said I have an appt for a passport. I said I didn’t know which application to fill out and before I could finish my sentence she cut me off and said, “ Ooo you didn’t fill the application out I can not speak to you” I again tried to explain to her that I’d already had an passport but it was lost and expired so that’s why I didn’t know which to fill out. She again cut me off and said i can’t help you if you don’t have the application filled out. So I politely said said ok I can fill it out now she said No you have to have had it already filled out. At this point there was no other customer in the office but myself and I was applaud as to why she was speaking to me so rudely. I then ask ok we’ll can I reschedule she said nope and all appointments are a week out. I said ok can you please let me know which forms I have to fill out she Rudely said I don’t know. I said can you find out so i have everything for the next appointment she tossed (yes tossed) the lost form and said you have to fill this out along with the new application form. I was truly embarrassed at this point because the other teller stared and watch I simply took the application and left. Never have I experienced such poor customer service I will never again go back to the Deptford chain and will be taking this complaint further
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March 2023 by Kiwi
Never physically been to this location but despite these reviews i had a pretty great experience with Dom or Don not sure which name is correct lol but i had some trouble retrieving a package of mine that was delivered to some neighbors i don’t get along with who were not handing it over to me- it was a whole thing but Dom/Don really really made the extra effort to help me get it back by calling my local post office and getting in touch with the right people. He was very nice over the phone and truly listened to me and made sure to always call me back with updates. You rock Dom/Don. Thanks a bunch!
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February 2023 by Ruthann R.
Packages disappear into thin air. On multiple occasions things show as "awaiting acceptance". For over a week. No one ever answers the phone. It's complete disregard for customers.
