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February 2024 by Madeline Moore
Recently I visited Visionworks located in deptford n.j I had been there before so I decide to take my parents there when they decide to get new glasses my dad doesn’t have insurance but he was ok paying out of pocket my mom had 2 insurance Medicare+medicaid and also didn’t mind paying for what her 2 insurances didn’t cover exam was greattttt!!!But when my mom and dad decided to pick out their glass my dad picked his they came out to almost $500 and my moms the same almost maybe $20 cheaper than my dad we thinking for my mom why so much money but my parents paid they both paid full in cash but when my mom got home she stated to me that vision work did not use either insurance.So I told her I will talk to them when it was time to pick up glasses so when the day came I asked the young lady serving us to check and see if my moms insurance was used for purchase she stated NO I asked WHY she stated they received a AARP discount that was probably better than insurance magic word PROBABLY cause she didn’t know (really).Them she said that the glasses my mom picked were not cover by insurance and that she couldnt get the kind my mom got that she couldn’t get glasses over $69.99 my mom was never told that and even if that was the case my mom was willing to pay what ever the insurance DID NOT COVER my parents were DISGUSTED with their service and both of my parents walked out leaving the building that was their first time at vision works big big big disappointment.
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February 2024 by Imani Phillips
The sales associates helped me pick a nice pair of glasses out that fit my face perfectly and my exam went well, I felt very comfortable and taken care of by the Eye Doctor.
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February 2024 by tunenut56
Courteous Professionalism all the way
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February 2024 by Sumera Farooqi
I have been going to this location for almost 10 years, the staff is great, very courteous. It is very easy to make appointment. I give vision works, Deptford 5 stars.
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February 2024 by Mary Seltzer
I found the selection, prices and staff were awesome.
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February 2024 by Hazel Harrison
Vision works has the worst customer service. I gave the company ample time throughout a full year. My opinion never has changed. You can’t call straight to location. They want to redirect you to a virtual assistant which types back I’ll have a person contact me in 48 hours ?♀️, average hold time is 18 mins.I once got a human after 12 mins in which she “couldn’t hear me” and spoke in the phone in broken English… “call back the number”. I was told that they never changed back to precovid handling. It’s sad, the employees at eye location once your in the build are good and kind, however defeats the purpose of companies customer service is terrible
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January 2024 by joseph jumaoas
Dr. Maya Panchal is very professional and excellent.
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January 2024 by Beth Foley
It was the first time that I have been in Visionworks in Deptford. I have to say for the minute , I went in to all the people I dealt with. Everyone was wonderful to deal with , iespecially the doctor. I will be back making this, my regular eye doctor.
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January 2024 by Dale Jackson
Great experience and great prices. My insurance covered almost the entire cost. Very pleased.
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January 2024 by Kelly Hernandez
Very Professional Staff! I was taking care of within 5 minutes of checking in. I would definitely recommend this place to everyone
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December 2023 by Joseph C.
Horrible experience. Shoddy, extremely brief exam. When I asked for my presecription was told the doctor left without writing it. When I complained, girls laughed and said this happens all the time. No call when contact lenses came in. They may have called me; they dont' have records like that. wouldn't say when the lenses came in, or were sent back. Now won't provide lenses as I insisted I need the prescription to go elsewhere.
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December 2023 by DBD FAN
Very professional caring and make sure you are good I love this place very much I definitely recommend the staff Is amazing ? ❤️
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December 2023 by Lucas Dunn
Ilk hold tight on my experience with Visionworks until my glasses come in. ?
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December 2023 by Prince Badi
My all around experience @ vision works was pretty good to say the least .
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December 2023 by Judy Rodgers
Great customer service! Wonderful assistance in getting proper fit.
