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8:30AM - 4:30PM
280 St Nicholas Ave, New York
Credit Unions
“I want to put the spot light on someone who I feel should be Employee of the Month at MCU Harlem branch. Shes goes by the name of Jessica Caraballo. She is a Professional, friendly, caring and sharing. She was educated about the current promotions that MCU offers. She value my time. She wore her covid mask. She was patient with me while setting up my new online passwords. She provided easy instructions, while speaking loud and clear. Her customers service skills will give AI the chills. She does great business because she knows the business.”
“Website online deposits and account information are really good. Mobile check deposit is great. 800 number gets personal banker with minimal wait times. Very good experience so far.. don't know what all the negative talk is about.”
“Best loan application process I've ever experienced (auto loan). Feels like any time you go through this process it's always a headache but the people I worked with at USAlliance (specifically want to give a shoutout to Iveliz), were great. Super responsive and informative and walked you through the process.I also liked being able to communicate with the processor over email and call them directly over the phone if need be. I'd like to reiterate the responsive part cause that's typically the worst part of any loan process, but this was a delight.”
8:30AM - 4:30PM
560 Courtlandt Ave, Bronx
Credit Unions
“Georgy was really good to me. I was upset and she went above and beyond to make me smile and even gave me a free bag she made my day. Martine was really nice and fast”
“It was my first time visiting a credit union. I went for "shared branch" services meaning, I'm not a direct member/customer. It was a slower day. As I entered, I was immediately approached by a super smiling friendly associate because I think she detected that I was new or lost. She asked me how she could help. She directed me to the teller. Since I was performing a "shared branch" transaction, I needed to provide my member card and a driver's license for a deposit and I was done. So why the four stars well, yeah, I understand it's "bank policies" however, I see a very dangerous/strong possibility for possible identity theft. The deposit receipt displays "Photo ID" followed by my driver's license number, expiration date, and last four of my SSN. My full name is printed above as "Base Acct." That all is a MASSIVE opportunity for identity theft if that receipt falls out of a person's hands/pocket or is thrown away in a local trash container. Management should really get that addressed! I wanted to give fewer stars due to this MASSIVE possible ID theft issue however, the staff seem nice however, someone needs to step up and remove key pieces of information from the receipt. "We're just following policy" is not a good enough excuse risking others' ID details. I can't believe that such an oversight exists. Will I stop visiting, no however, I'm going to protect those receipts until I photograph it then discard it into my crisscross home shredder. I was just testing the "Shared Branch" deposit experience. I hope someone addresses this issue ASAP! Overall, all the representatives seem extra friendly and seem ready to make a great impression. I did go to a second different named "shared branch" and I preferred Vision because I didn't have to fill out a deposit slip with so much information. All the information is on the driver's license and membership card that one hands over. Would I go back and recommend for "shared branch" services, yes. Not filling out a deposit slip and risking a second document with sensitive data allowed me to give it four stars. If Visions can get the sensitive ID information removed from the receipt, I could give it five stars. PROTECT YOUR RECEIPT!!!”
“I been a member if NJFCU for over 30 years and I can honestly say that the type service provided by Katla Ramirez is very rare. I just recently became a widow and my head has not been on the right place. I walked into the EP branch seeking assistance with my bank app and Mrs. Ramirez went our of her way to help me with all the patient of the world. I truly wish there were more associates like her. If Google allowed me , I would give her a 10+ stars. NJFCU please thank Mrs. Ramirez for me . Thank you”
“I just got off the phone with Cynthia G. And she helped me so quickly with my account and emails I needed. I really love this bank bc you really get to know who your banking with. 10/10”
“Great customer service! This credit union truly looks after your best interest. They are knowledgeable and very helpful. I was assisted by a representative Lionel who was able to help with other matters that I had not originally inquired about. I will continue to take my business there as they have proven to be trusted and helpful.”
8:30 AM - 4:30 PM
3621 Broadway, New York
Credit Unions
“To whom it may concern, My name is Anthony May and I have been member of MCU for since 2019. I would like to say something regarding your service member rep. Miss, Monica Carmona location Downtown Brooklyn Branch. She deserves recognition for her professionalism and courtesy in assisting myself and others. She represents MCU very professionally. Please do not let this recognition go unnoticed. Mr. Anthony May.”
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“Excellent customer service and experience.I opened my account with Bryan; he was professional, well-informed, and educated on all benefits and services available.”