-
February 2024 by Aiden Bae
In all honesty, the majority of these negative reviews are from either technologically deficient people who refuse to touch a computer, or really unempathetic folk who realize pharmacies can't magically change the drive thru line.It's a CVS. Find out if your prescription is ready beforehand, and actually walk into the store.
-
January 2024 by Susan Marie
Supervisor Michelle was awesome. She was so helpful and helped me find the vitamins what I needed. Exceptional customer service.
-
January 2024 by Armani Emmanuel
Worst cvs. If you’re a person of color please don’t go here. They’ll follow you through the store and when you pick up from the pharmacy. They treat you like garbage. Go to Walgreens around the corner. Where they’re very professional and treat you like a human being.
-
December 2023 by Joseph Yi
Think most of these negative reviews might be for the pharmacy, but the CVS store itself is great. They’ve always got great deals, and the staff are amazing - especially Michelle. I was being slightly annoying trying to process a bunch of coupons on the Saturday night before Christmas, but she was very helpful and kept a smile on her face through the process.
-
September 2023 by Danielle Strauss
their phone "service" is a complete joke they leave you on the line mid conversation for several minutes then hang up and medicine is never ready when they say it is
-
August 2023 by Beverly Preast-Carmichael
CVS Drive Thru lanes: "Out of Order" - Have to go inside...that is, if you don't need a COVID test..those lanes connect directly to a person.CVS Customer Service: Cannot blame the employees although I'm sure they get the brunt of customer's dissatisfaction..CVS Phone Service: If you call, you may have to charge your cellphone before anyone answers you -- that is, after you get the lengthy, long, first priority message of how to on COVID -- a money-maker for sureCVS Drug Prices: Walgreen's is less expensive all aroundI got tired of long waits on the phone (NO, I do NOT want CVS App and some things cannot be done Online) and I transferred my Rx to Walgreen's. My spouse saw the difference and then transferred his to Walgreen's. He cannot believe the difference and ease of using Walgreen's, as well as having the ability to actually speak with a live person.
-
July 2023 by Brady Townsend
Not sure why I put up with the poor service here but I'm switching everything away from this CVS.Astonishingly slow service, run out of prescriptions and notify you they don't have in stock at the last minute.IF (and that's a big "if") you can get someone to acknowledge you're waiting to be served, you'll most likely catch an attitude.The hours are sparse.Need medication after 8PM? Look elsewhere.Let's just soak in the drive through.There are two lanes. One USED to be marked "only for COVID test" USED to. Not anymore.If you pull in to the formerly marked lane and wait for 10-15minutes, one of the aforementioned customer service all stars will tell you to switch lanes. Because you know...the sign that ISN'T there.Beyond ridiculous.There are 3 Pharmacies within 1 mile, choose any of them BUT CVS Dumont.
-
July 2023 by Stacey O'Reilly
CVS store is a great place to shop for meds, gift cards, as well as so much more. The associates at the Dumont store are so helpful!
-
May 2023 by D thirteenhundred
Not sure why I put up with the poor service here but I'm switching everything away from this CVS.Astonishingly slow service, run out of prescriptions and notify you they don't have in stock at the last minute.IF (and that's a big "if") you can get someone to acknowledge you're waiting to be served, you'll most likely catch an attitude.The ours are sparse.Need medication after 8PM? Look elsewhere.Let's just soak in the drive through.There are two lanes. One USED to be marked "only for COVID test" USED to. Not anymore.If you pull in to the formerly marked lane and wait for 10-15minutes, one of the aforementioned customer service all stars will tell you to switch lanes. Because you know...the sign that ISN'T there.Beyond ridiculous.There are 3 Pharmacies within 1 mile, choose any of them BUT CVS Dumont.
-
May 2023 by Carolina Diana
The WORST pharmacy you could ever pick. They are so disorganized, they have 2 drive thru lanes and you sit there for 30 min just waiting for someone to even answer you through the drive thru. We sat in the drive thru for 27 min until we finally realized that the lane we were in was a COVID testing only lane. They have no signs that state that until you reach the actual window. So basically if you sit behind 20 cars it’s your own fault even though they have zero signs anywhere. Do NOT recommend this place it’s horrible.
-
April 2023 by Phoebe Farag
Pharmacy is persistently short staffed and pharmacists condescending with little empathy for customers. Pharmacy hours keep getting curtailed, making it less and less convenient for customers. When calling you can be on hold for excessive amounts of time. When I complained about a very long hold time, the person on the other line lectured me, telling me that I would be on hold for that time or longer if they were helping a customer or on the phone with a doctor-which actually means there is only one person available to answer calls. When trying to check out in the front sometimes staff will direct you to self checkout even if you don't want to use it. I have a CVS care pass and have been using this pharmacy for 10 years. It has progressively gotten worse and worse. I will be taking my business and health care needs elsewhere.
-
January 2023 by Beth Aquaviva
My visit to the Dumont CVS store was not planned, nor do I shop at this location normally. (I think it was my first time there) However, when I walked in I was SO IMPRESSED by this location - it is by far the nicest CVS I have ever been in. Each employee was diligently working but said hello and asked if I needed assistance anytime I came near them or was in their line of sight. I was wondering around the store, thoroughly enjoying my shopping experience and amazed that just one week after Christmas, it looked as awesome as it did. I only wish this store was closer to my home because this is what it should feel like to shop in a CVS. KUDOS to the Dumont team and keep up the good work!
-
November 2022 by fauzia iram
Dumont CVS pharmacy is the worst pharmacy of the whole town, all pharmacist specially Imran Siddque they are always behave so rude and I never say any kind of smile on their faces, they are not welcoming at all for there customers, we give them business we are paying for our medicine, but they always behaves like we are getting medicine free as a charity.Yesterday I was sick with high blood pressure and severe headache, my doctor send my prescription to CVS, they never give complete medicine and the guy standing on counter is so rude and toxic I am in pain and he is saying our pharmacy is closing in two minutes you don’t have time to check your medicine take it in two minutes or I’ll not give you medicine after two minutes, he misbehaved and not give full prescription, I think CVS management needs to change their staff from this pharmacy, CVS dumont is losing so much business because of their rude and toxic staff.
-
September 2022 by Heather Lyn Steffin
I have been using this CVS on Madison for 5 years and they went from bad to worse in the pharmacy. Not filling prescriptions that were sent in... repeatedly! Not filling the whole prescription due to not reading the original Rx....repeatedly. Asking the same questions about prescriptions that get filled every month for years. Not filling monthly prescriptions on time...repeatedly!! Horrible costumer service! I'm done!
-
August 2022 by Dimarys Baronci
Pharmacy is horrible, called them I was on hold for 15 min then lady picks up I tell her I have a question about Advil she says that's a question for the pharmacist and that she's helping someone else and before I can say a word she puts me back on hold WTH!!! I am done with CVS pharmacy in Dumont.