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March 2024 by Eunjin LoBello
I don't believe in writing negative reviews for small businesses generally but I must here. My dog was groomed here with the previous owner - never had an issue. Groomers have spoken to me specifically about how cooperative and sweet he was in sessions. Under new management, my dog came out hurt for the first time ever from a groom. The fact that the groomer completely ignored my reference photo was a mild inconvenience. The fact that they didn't shave my doodle's legs or paws out claiming he doesn't like to be touched on the legs/paws was a lazy excuse at best as this was never an issue with any other groomer or at home. The fact that they only clipped the nails on three of his four paws and did a hack sanitary trim was just further evidence of lazy work. But the fact that they did such a bad job with clipping his nails that the nails are splintered all over the place, my dog is is pulling his paw away when trying to touch the dew claw they clipped and limping on that paw tells me that they should not be grooming dogs.
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February 2024 by Natalie Montoya
Firts if all, I'm not one to take time to do reviews, but this one is needed! I have to get this out of my chest.I had been bringing my dog to Doggies Den for a year before I learned in November that the business had been sold and was under new management; My neighbor, who also owns a dog and I had recommended this business for grooming, brought her pet and her experience was so bad, that she called me the minute she picked her dog up and warned me. I waited for a month before I decided to walk in and spoke to Jonathan! He was very nice and as soon as I explained why I was there to see how the place waa running before I brought my dog again, he said he was baffled because he only had good reviews. Well, I gave them the benefit of the doubt and gave them a try; I showed numerous pictures to Jonathan and he took pictures for his records, because he explained when the new management took over, the majority of the records did not transfer over.I enrolled my pet in the 4 week program and he gave me a price that was not honored today to begin with, but the best part is that I walked in at 9:45am and no one was at the front desk; my appointment was at 10:00am .... rang the bell 6 times while standing there and tried calling 5 times to the number that was written on the board as soon as you walk in( I even took a picture) . I started yelling "Hello" 10 minutes later because I heard the people in the back and they were having conversations; finally Leslie showed up at 10:03am, her explanation was that they had the blow dryers on and they couldn't hear me. When I told her I had been calling, she said the number on the board was wrong! She would change it right after I left because when I came back it was a different number. I asked her if she had written specifications of how I liked my dog groomed and she said No! So, I went down the line with her, showed her multiple pictures and she took pictures of my pictures just lije Jonathan did; I explained how I exactly liked my dog to look, and I asked her if it would be possible to pick him up at 12ish because I had an appointment at 12:30pm and she said yes; she actually told me she would text me 20 minutes before he was ready. I got a text message at 12:16pm, I start to head out and to my surprise.... My dog looked exactly the way I left him. I can assure you and ANYONE my dog was not even bathed.... I know how my dog specifically looks when he comes out of Grooming! His paws were the same color of brownish yellow instead of pure white as he normally looks when groomed... His face, the eye area just as brown as it looked when I dropped him off... they cut the hair around the head and apparently he was moving a lot (according to Leslie "He is a jumper" ) so it's ugly uneven.... the texture of the hair overall was the same as when I dropped him off... I know my dog, I brush my dog and when he comea feom grooming his hais is so straight and fluffy.... I picked him up, his nails super sharp and I had asked to cut and buff nails, Leslie brought him to the back again to come back and tell me that the groomer had said she never cut nor buffed his nails because he was moving a lot... and she was going to charge me $28.00 extra dollars for that, for doing NOTHING! She never asked the groomer what she had or hadn't done, and to top it off she kept calling him a "SHE" ... I told her, I get he may look like a girl but he's a boy and you should know working here what gender the dog you're working on or about to bring out is! I asked her a second time how much do I owe you and she kept charging me for nail cutting and buffing... i had to tell her to remove that charge, for work they had never done! How DISSATISFIED AND DISSAPOINTED at my, that I decided to sit here and write a terrible review. It was bad since I walked in, I should've known better. I was still charged an amount of dollars, that I seriously feel I shouldn't hace had to pay. I don't mind paying, if I'm satisfied but this was a horrible experience. I exp
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February 2024 by Kelly Chacon
Great service. Easy to book appointment.My dog came out looking 5 years younger.
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February 2024 by Meagan DelVecchio
walked in to make my first appointment, the girl at the front outlined the package (groom, bath, ear and teeth cleaning). I added one other treatment and made my appointment for 12:30. I get a confirmation text and then another one immediately after canceling it. It was then followed for a new time at 8:30 in the morning. I was nearby walked back in to ask about the changing times and she acted like my appointment was always in the morning until I showed her the original text. I keep the new one only to show up this morning to them only wanting to bathe my dog. I am extremely frustrated. First, they move my appointment without asking or a warning and then they change the services completely. AGAIN, acting like that’s what I asked for. I will not be returning they are unprofessional.
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September 2023 by Milagros Rodriguez
Took my dog there just once and he came out with multiple abrasions close to his private area and his ear was red and itchy. When I spoke with the owner all she said was really hmmm ok ok sorry, I will give you 10 dollars off next time. Nope no next time, I had to go and spend more money to treat my dogs abrasions and itchy ear.
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September 2023 by Patrick Armstrong
Only downside...no credit cards. Cash or Venmo only. But they do a solid job and are always courteous.
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September 2023 by Livi S.
Doggie Den has always been a reliable go to when we lived in Cresskill. Now that we are in Fort Lee the grooming swrvices are extremely over priced for fewer services. We got the luxury spa bath, nails trimmed, anal glands, and ears less than $80 for 17 pd Cavachon
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September 2023 by Rodger Morel
Believe me, when I tell you, if I was able to give this place a zero I would.I will attach photos to back up my truth I took my Frenchie so this lady can groom,cut his nails and clean his ears. I go to pick up my Frenchie and she tells me everything is done. I get in my car and I just look at my Frenchie and I was baffled to notice. His nails were half cut he wasn’t bathed and they didn’t clean his ears I called the lady and all she tells me was that she did everything and hung up if you really care about your pet and don’t want to waste money stay away from this place.
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July 2023 by Jessica P.
This was my first and last time here. I called ahead to get a price quote for cutting my dogs nails. They quoted me a number and then when it was time to pay it was suddenly more expensive. It took them five minutes to get the attachment on my dog to hook him to the table. And three people to cut his nails because they are in capable. Horrible experience I will never go back and highly do not recommend.
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June 2023 by Annette L.
I have been coming here ever since my dog Luna was a puppy! They really love her and she never seems stressed when she leaves, even after some matting and a shave down. I came here after going to a different groomer that gave her eye infections. I've never had a problem here and the staff is really nice.
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March 2023 by David Schneider
I was happy with experience. It was the first time they cut Rosie, it was a little short on top but that's OK. They cut her nails really well. And the price was the same. Bonus was that this is 4 minutes from my house.
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November 2022 by Carmine G
Friendly and great service. My dog likes being there and she looks awesome when they're done. Reasonably priced.
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October 2022 by Victor B.
Dog looked nice but overpriced, nickel and diming on cost. Owner not attentive as she was waiting on me and I was paying she was rudely taking other calls. I was unimportant.
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October 2022 by erwin Ramirez
Why I given them 2 stars. Because I left 2 of my shih tzu for grooming at 11:30am waited for like 3 hours. I call them up to check of my dogs they told is not ready yet that at 4:30pm will be ready ? I when to pick them
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August 2022 by Tanya Salemme
Carrie is amazing and the only groomer I trust with my fur baby. Highly recommend!