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April 2023 by Michele Petrillo
I miss the old branch managers. Over 15 years I have had 4 accounts with PNC. I have had problems over the years with my business accounts. Left messages and always got right back to. ALWAYS resolved my issues immediately while on the phone or in person. This new manager is horrible tired reaching her for days and she was never there. Finally left a message and NEVER called me back. I had to chase her down. Then I finally get her on the phone and tell her my problem. NEVER looked up my account. I asked questions and said well maybe this can happen or maybe that can happen. DID NOT try to help me in anyway. Never resolved my issue. NEVER even tired. NEVER followed up to see if the issue was resolved. I was use to EXCELLENT service from EVERY other Manger so this experience with the new one was very disappointing. Unprofessional and I felt like I was not worth her time. Oh but she was all over me about investing with PNC she sure kept following up with that. So if it benefits her and she can make money or brownie points with PNC. She will chase you. But try to get help and she is useless. Time for a new bank
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March 2023 by Hossam Kassem
Name of the branch manager is Judy Rodriguez , terrible service , I have ongoing complaint regarding that my online access was revoked after my credit card account was compromised , the complain was instantly referred to her to resolve , instead attempting to resolve the issue , she was calling me for a promotion , it is like she is in a different world & she did not read that there a complaint on her screen , terrible , three month I am incapable to have an access to my online account for no fault I committed !!!!
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January 2023 by ARAD
1/14 10 am - The rep was so useless had no interest in helping client no wonder pnc is losing customers and need to downsize.
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December 2022 by K N
I want to mention three employees who I give high praise for: Sudhir, Mariafe, Judy. I consistently go to Sudhir who guides me with my financial wellness and helped me set up deposit/withdrawal/payment/fraud alerts. He is very knowledgeable and relatable. Recently, I was helped by Mariafe and Judy. Before I arrived, I called and Judy gave me a heads up about a long wait time and gave me the option to come and wait or make an appointment. I decided to come and wait which wasn’t that bad. Mariafe asked what I needed and said someone will be with me. As I was sitting, Mariafe checked on me. I noticed Judy running back and forth quickly mentioning a couple times she’ll be right with me. I didn’t mind waiting but I could tell she was serious about making sure I was alright. I really appreciated Judy’s help for my request. She asked about me personally as well which made me feel like a person. She affirmed me and validated me. Thank you so much, Judy and of course Sudhir and Mariafe
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August 2022 by ssanjuan
The lady Odette is lazy. ATM couldn’t deposit my cash and I was holding up a line of people waiting to use the ATM. So I went to the desk. Prior to this moment Odette declined service to lady who wanted to deposit 2 bags of coins into cash. After declining her service I went up to Odette and said “Hi can you please deposit my cash into my bank account” she immediately scoffs and says “WHY WE’RE CLOSING IN 1 MINUTE.” I told her “Maybe if your ATM was working properly I wouldn’t have to be doing this.” She then complains about doing her job. I told her to just do it and just get it over with.This was ridiculous. After this moment I have closed my PNC bank account.
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June 2022 by Restaurant Gear
I recently had to create a trust account for my mom so she could be eligible for medicaid. I chose PNC because I have been a customer with them for ages. We worked with Luisa and she was beyond helpful. She made every step in the process so easy and quick. She was extremely knowledgeable on the process even though she mentioned she was new to PNC, you would have never know. Everyone at this branch is always very friendly and Luisa follows suit. Judy also assisted us in the process and was also very friendly and helpful.I highly recommend them to anyone who needs a good bank that actually treats you a customer should be treated.
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June 2022 by Nicholas cundari
Terrible experience where I was given the wrong information regarding when funds would be available. When I went in to get a cashier's check cut for an important purchase, I was told that I had been given the wrong information and they were not able to complete my request. There was apparently no time or desire for them to apologize for their mistake, however there was plenty of time for them to try and upsell me into taking out a loan I did not need even after I had said that I was not interested at this time. Very bad customer experience that made no attempt to provide me with any helpful alternatives. I have been a PNC bank account holder for over 10 years and this branch's incompetence is making me seriously debate pulling all of my money out of my accounts and finding a new bank.
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June 2022 by Petal Carr
I absolutely love this PNC Branch!! Everybody there is so friendly and helpful. My favorite worker is Luisa! She is such a friendly and competent professional and she always looks so beautiful!
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June 2022 by Brandon Chavez
Always great being able to rely on your bank to help you when you need it. PNC does just that and I’m happy to be able to rely on their employees when it comes to answering questions and resolving problems. Truly great customer service !
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June 2022 by Rita Ramirez
Best bank with the best customer serviceI went into the branch for a service and I ended up having such a great conversation that they gave me such a great idea for my finances that I never thought of.
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May 2022 by Abdulbaset Taha
This branch of PNC complained because we have a lot of cash to deposit$ 2,500.00 is too much for them to handle, where do I take my deposit if my bank won't take it ???.This is ridiculous .....
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May 2022 by Karen Martinsen
I have been banking at this location due to the location which is very convenient for me. I have found the staff to always be pleasant & helpful.
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February 2022 by dwight lewis
I walked into stop and shop at literally 7:01 yesterday to use the ATM. I see the ATM says out of service so I walk over to the PNC desk. Odette was sitting there, and I politely say “hi”. She scoffs, looks at the clock and goes “we’re closed you know… what did you want?” With all this attitude. First of, you’re rude. Second of all, I obviously didn’t know you’re closed if you’re sitting at the desk using the computer. Third, I just wanted to ask about the ATM. I rolled my eyes and said never mind and left. Don’t hire rude people with no customer service skills. She could’ve easily said “I’m sorry but we’re closed.” Save the nasty attitude for yourself.
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February 2022 by Sabino Rodano
PNC continues to get worse all the time. Many of the branches near me have been closed. We pay fees for self service. I have 8 accounts with them I have to think about making a change.
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February 2022 by Kim Jong
Terrible service waste of time