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March 2024 by Joanna
I went in with diy project, and not only I got better advice, they saved me tons of money, they were super friendly, patient, prices are reasonable, I got delivery within 1 hour, exceptional customer service.
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March 2024 by Chris Finnegan
Great customer service and knowledgable staff. Very accommodating even though I only had a small order.
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January 2024 by O S
Easy in and out. Quick unload! Tight yard but maneuverable.
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January 2024 by John V
Excellent
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December 2023 by Kiran Kumar Raya
Watch out for a heavy restocking fee on returns!!!I am a home owner and purchased some wood at this place for the flooring and stair work based on the recommendation by my contractor. The place has a good selection of lumbar and they can order if necessary and deliver them really fast. I worked with Chris and he is really nice! I ordered a lot of items for some good money.However, the contractor whom I let go for being sloppy didn't advise properly on one expensive item, and I had to return it, still in original condition and packaged. I was hit with a 25% restocking fee.The problem is 1) There was no mention of restocking fee when I purchased. They should make the customers aware of this when its so hefty! 2) When I was obviously upset about the restocking fee and mentioned I need to think about ordering in future from this store, while Chris was sensible and apologetic and mentioned it was the manufacturer who enforces the fee, there was this other guy who immediately started talking nasty, saying things like "we cannot eat the cost because of your mistake" and "don't think you understand" etc. The guy probably doesn't know how to talk to and be sensitive when dealing with homeowners.While it sure is a good lumbar place, they need to learn how to be upfront about the fees involved and how to behave with customers, who are not pros and contractors.
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November 2023 by Callum Herbert
The guys are the best...
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October 2023 by Raj Tailor
Great service and great prices. They have everything you need and if they don't, they will try to get it for you OR recommend a place to get it from.
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September 2023 by Frank DeLuca
The guys are the best... only people I use for my projects! Chris Lowe and Jack are always there to help and go above and beyond with their service! Highly Recommend!
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August 2023 by Neno Pocev
Very attentive staff, communicative and delivered order exactly when they advised it would arrive. Thank you.
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June 2023 by Michael Tsao
Great guys - fast service, they are always friendly and give me a good deal.
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May 2023 by A W Smith
unmatched service, I have to update my review. If I could give them ten starts I would. Today for example, in the midst of the corona crisis. i ordered drywall, spruce furring. framing lumber and i told them no rush as they could send it tomorrow as they already had my order of 24 special order microlam beams due into their yard sometime today that I ordered a day earlier, Along with specialty hardware that i didnt expect until the end of the week. Not two hours after i called in the drywall and framing lumber order. EVERYTHING showed up at noon to the site and was offloaded by the moffat lift without us even having to touch it! Shout out to Jimmy who set it down exactly where we wanted. Todd who explained the specialty hardware and that it may be late. (it wasn't it was early) And Jack who handled my ticket both times. These guys the entire staff are like family to me. Thanks guys!
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October 2022 by Russ Calabro
Jack was very easy to work with and my window order came in quickly with no flaws.
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July 2022 by SR Faithful
Wanted outdoor vinyl shutters for our house. The guys jumped to get us the plastic samples to take home on loan and a brochure. I came back 15 minutes later with the sizes. Chris called the distributor and he mailed me the invoice within the hour. Got a call next morning that the shutters were in. Done deal in less than 24 hours. The entire staff is the friendliest and most helpful bunch you ever want to deal with. Don’t shop on line. Go to 18 Lumber.
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May 2022 by Shirley L.
We had a small home project that we needed assistance with. Todd was absolutely a pleasure to work with. Friendly, courteous and gave his full attention to this small project. It is truly wonderful to have a neighborhood business that cares. Do not hesitate to visit Eighteen Lumber as opposed to the big box stores!
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April 2022 by Donna Zaporta
Great service and they carry Benjamin Moore paint!
