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May 2023 by Nishit Patel
I would like to share my disappointing experience with a loan refinancing officer Raphaela and PNC Bank. Our scheduled appointment was a complete letdown as we were made to wait while walk-in customers were prioritized. After more than 10 minutes of waiting, the officer finally called us into her room. However, instead of providing assistance, she judged us based on our outfits and quickly dismissed us. She claimed that our application required extensive paperwork and printing, which she deemed too time-consuming and complex. It became evident that she lacked experience in processing car refinancing applications and simply wanted to avoid working with us. When we asked for an explanation, she resorted to finding false errors in our application and used excuses like a slow printer on the premises to avoid addressing our concerns during the same appointment. Overall, our encounter with this officer and PNC Bank was incredibly unprofessional and left us frustrated and disheartened.Furthermore, I would like to highlight an additional issue we encountered with the loan refinancing officer and PNC Bank. During the appointment, the officer demonstrated her lack of experience by forgetting to take our signature on the credit application. It was only a week later when she realized her mistake and contacted us, issuing a threat that we needed to immediately visit her office and sign the credit application or else she would cancel our car refinancing application altogether. This level of incompetence and unprofessionalism is deeply concerning and only added to our dissatisfaction with the entire process.
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May 2023 by A Chen
If I could give no stars I would! Slowest tellers and customer service reps in the world.
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December 2022 by hitesh patel
Avoid dealing with the manager here. He doesn’t understand customer service. After 17 years of having to put up with some of these pathetic nuances incl. their deficiencies around tech for retail clients, I am closing my accounts and moving to Chase. Chase doesnt have a paltry in-branch $2000 cash withdrawal limit, especially at a location, such as this considered to be a larger branch and ~70,000 cars passing daily. ??♂️Quite simply this bank doesn’t care about its clients, I don’t see a single response from the bank to any of these reviews, which seem to spell out a consistent problem with staff there.
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December 2022 by Jory D Williams-Negron
This new PNC Bank branch is very beautiful you can tell it is brand new. My major issue is how do you have a major bank branch on Rt18 but only one bank teller (the desk has only room for 1 rep). There should be 2-3 tellers as well as a drive thru service. Very disappointed at this location especially being off of a major road in the East Brunswick area.
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December 2022 by Kirk Kirckmier
Worst customer service at this location. There is always an issue with inexperienced personnel here. I've been a PNC CUSTOMER FOR 10 YEARS and the teller said she couldnt verify my signature which is completely impossible. If you don't know how to do your job don't pull me off a line in to your office, get more training or go back to school. Then come back to PNC.
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May 2022 by Dilip Tiwari
Quite confused about giving the rating for this PNC branch. Overall I had good experience with the bank, however sometimes I was turned back without the work done so giving 3/5 stars for now. I stay close to bank area so it was great help even when I didn’t had car. Staff is mix of great and average relationship officers. Place has around 10-12 parking spaces and it has drive through ATM. Additional ATM and deposit machine is present inside the bank with a separate entrance and is open 24/7. Thanks,
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May 2022 by Carla Simoes
I have been a customer of PNC for more than 20 years, never an issue with any branch and the staff.Until today at this particular branch located at 289 NJ 18 in East Brunswick.By the reviews I see I’m not the only one to express the unsatisfaction and frustration towards this branch, specially with the Manager.Not only he is rude but unprofessional with no good manners to customers, not pleasant.He told me that he couldn’t help me that he couldn’t do anything because of PNC rules.I knew he was wrong because I have done this transactions for the past 20 years so he was wrong!I end up calling PNC call center and made my complain.They end up sending me to a different PNC branch. With very nice staff members.Was in and out with no issues, problem solved but I had to go out of my way.So dear Manager please pay attention to customers reviews you may learn a few things from them and change your manager skills.
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May 2021 by Danielle Ricciuti
RUDE RUDE RUDE! I called this location today to inquire about something for my mother who doesn’t speak English and I was passed over to the manager who was nothing but nasty and didn’t want to help me from the second she answered the phone. She told me her staff was too busy “on the floor” and she was doing me a “favor” by accepting my phone call. As a district manager, I am baffled at the lack of service and care this woman had on the phone. She should be ashamed of herself and should be trained on proper etiquette when speaking to a customer.
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February 2021 by Jay Patel
Excellent attention, it is difficult to solve a problem fast and well in banks but I really appreciate the great attention of lata. She helped and gave me good suggestions to save money down the road. Thanks a lot and wish you successes!?
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August 2020 by Fedor Grinberg
Good office . Helpful staff !
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June 2020 by Seha Elsanabawy
Very friendly staff, accurate ,efficient,smart, giving the services soon with kindly way, helping us and explain to us everything in simple and nice way
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August 2019 by Kamran Ahmad
Worst bank and customer service
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August 2018 by mike Appello
Good bank, better people, lots of parking...
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July 2017 by Dottie Ji
Love this PNC branch. So convenient and service is excellent!