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November 2023 by supriya katyal
Steven - you lost a potential customer who just moved to the same neighbourhood all our business will now go elsewhere, I have never met someone as ridiculous, arrogant and self obsessed customer service associate as you, I am from customer service background and if R&F has any QA team (which I doubt exist) would have given you a big ZERO for a score!! I will never visit this store ever again, if R&F is keen on getting more business they should seriously consider sending Steve for soft skills training.
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October 2023 by Praveen Chandra
We went to Raymour & Flanigan for a mattress purchase. The salesperson, Mr. Steve was very helpful in understanding our needs and showing us the right mattresses within our budget. We purchased the Sealy Mohigan Bluff Medium Firm mattress on Saturday and was delivered & installed the very next day on Sunday. We are very happy with the purchase and loving the mattress. Excellent support for the body contour.
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October 2023 by Pragati Prasad
I had gone to the Raymour outlet in East Brunswick just to browse the products in the shop. I met a very sweet sales executive - Melissa. She took care of our need and we went out with a best quality mattress and bed. In following weeks we went again to purchase few more furniture and got ourselves a Sofa set, Dining Table set, Coffee and end tables. We also bought a headboard and chest of drawers. And all of this after being well treated by Melissa and understanding our needs. She showed us products that were within our budget and affordable. In few hours we both were happy, myself by getting my products and Melissa by getting her sales done. This was my first encounter with Raymour and Flanigan.I am a happy client and an all time loyal customer hereafter.
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October 2023 by Eva Mohrman
Dane was awesome and knowledgeable. And the process was fast. I had to come back the following day because I wanted to measure and be sure etc and was a bonus that he wasn’t pushy we just saved my info so it would be easier when/if I returned! Thanks DaneCouch gets delivered tomorrow! Woo!
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October 2023 by K Saffold
Maria the floor salesperson was beyond phenomenal. My husband and I visited another location and didn’t have a good experience. Maria’s customer service was unmatched and she went well above and beyond. We’ll be back to order more items.
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October 2023 by Micheal Oper
Our experience at R and F was very good. Melissa knows the products very well and answered our questions. The office staff also were very helpful. The delivery guys were great!
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September 2023 by Romona Tangalan
The store has great prices! I got a great deal on my sectional that I purchased, and Joseph Das was super helpful when it came to finding out what my total would be with taxed and delivery! He was so patient and in good spirits when it came to answering all of my questions!
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September 2023 by Alisa Reuben
The store's policy in purchasing a mattress is you are able to exchange it within 45 days if not satisfied. Sounds great. However, what they don't tell you, until you already picked the mattress and checking out, that you have to purchase an extremely overpriced waterproof mattress pad from them in case of stains. If you don't buy it from them, the exchange policy is voided. You cannot purchase one on your own. They lost a $2,000 sale.
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September 2023 by Patricia B.
I had purchased a whole house of furniture from Raymour and Flanigan.The next day the headboard came apart from my bed. I called the store they told me they would send it to customer service. I couldnt sleep on the bed because i didnt want to do more damage to the bed. After 3 days i hired a handyman to just put the bed back in the slot where it had come out. I still didnt get a response from the store i called again and explained the situation and that i had paid a handyman to sinply put the bed back into place. They offered me a 75.00 gift certificate. Which i did not receive. Another week goes by and i finally hear from customer service also the bed again. Comes loose. Also the nightstand came off the track and cant get it to go back on. Poor quality service .
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September 2023 by Jonathan Silberlight
Purchased two sofas from R & F, Route 18 in East Brunswick. Our salesperson was Melissa. We did not purchase on the first visit. Melissa was a great salesperson; she was not pushy and gave us plenty of space to test the different pieces of furniture. Eventually we came back and went with our original choice, and made sure to see Melissa. Our furniture was delivered today. The delivery guys were very professional. Online communication was excellent, and they showed up when the email and text stated. The sofas are very comfortable and excellent quality. We have purchased at R & F previously, and still find their furniture to be great. We have bought from Ashley, Bob's, etc., but Raymour and Flanigan is definitely our top choice.
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August 2023 by M Opper
Mellissa was amazingly helpful. She provided us with all necessary product information as well as time to make a relaxed decision. Front desk staff was very helpful and pleasant.
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July 2023 by Thomas Szatkowski
No sales person following us around. We took our time checking all of the sofa and loveseat sets and pick a set out but left the store to talk it over. We came back the next day and brought the set we liked.
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July 2023 by Marisa A
I have a great affinity for Raymour & Flanigan furniture store, mainly because of the excellent customer service provided by their salesperson, Maria. Whenever I return to the store, I end up purchasing more furniture due to their exceptional products and top-notch service.
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July 2023 by cathy soto
Dane Clarke is the best salesperson I have ever worked with. Knowledgeable and extremely patient. Would recommend him all day long. He should be the manager!!! Not pushy at all.
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July 2023 by Colleen McGovern
Dane Clark is a 5 STAR SALESMAN! Very patient and extremely knowledgeable!! He made the process so easy!! He is wonderful :)
