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February 2024 by Samuel Miao
Place sucks, went there three times the last won’t sell me a fish. The lady wouldn’t sell me a fish because i “didn’t cycle my tank for 2 weeks” and this time she refused to sell me because it was past closing time even though I’ve been there for 10 minutes before they closed but she was outside smoking a cigarette and talking on the phone instead of help customer. Customer service is so bad because of the one lady I heard someone call her michelle. Don’t shop there if u want fish.
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January 2024 by Millk T.
I took my dog over there to be groomed . And, the aftermath was my dog getting a rash. All because they did not properly wash the shampoo off my dog. SmH I had to take my dog to a veterinarian. And, they had to shave that area so I could put medication on the affected area. This made me so upset. The irritation that my dog had to go through and from the result of PetSmart, in East Hanover, New Jersey . SmH If your reading this, SmH Shame on you, y'all should do better. And for the readers, please think twice from taking your animals over there. SmH
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January 2024 by SANDRA PATRICIA PEREZ SILVA
I took him to the hospital so they could operate on him and then they did a lot of things that he hadn't even asked to do and now his tail is rotten.
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January 2024 by Lucas Garcia
Fish department needs work.Had one fish misidentified by worker then it killed everything in my tank.
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January 2024 by Kevin Rice
I show I witnessed to Petsmart employees, taking all the namebrand dog food and slashing it and throwing it into the dumpster. They threw out about 40 bags total and cut every single bag. Then I noticed some of the bags weren’t even expired somewhere by just a few days. The thing that really floored me the most was that they have DOG RESCUE in their OWN PARKING LOT. Pet goods donate all their unwanted and expired food to local shelters because everyone knows the food is fine for well over the expiration date. But this place didn’t even give any rescues the option they/day and threw it out instead. Shame on your company at this particular location. Pictures prove it all!!!! Terrible!!
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December 2023 by SCOTT MENEGUS
HUGE SELECTION AND VARIETY OF NEARLY ALL POPULAR AND TRENDING BRANDS.
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December 2023 by L T
Make sure you order online and pick it up. Prices are way higher at the store. Also the staff is not very friendly.
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December 2023 by BOBBY BELTON
Had to get my dog some cake and ice cream
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November 2023 by Reena Tanna
Do not come to pet smart.employees are not trained to attend customers with different ethnicity. They were mocking after while we were leaving.
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October 2023 by Chet G
Ordered online, fast pick up at store. Great prices!
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October 2023 by Matthew Mehr
So clean & friendly !
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October 2023 by Ashley Dell'Olio
Ever since getting my golden retriever pup these employees have been wonderful! Today after multiple trips to this location, an employee named Cece shared a “puppy coupon booklet” with me and gave us money off our purchase today for coupons we could’ve used in past trips! It was great and she gave us this helpful information without asking, simply just a kind person! She was so sweet to my pup as all the other employees always are. Now we have more coupons for the pups needs! Really nice people!
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October 2023 by Melissa Deetz
This store is huge! Great selection of ideas and foods with decent sales. Lots of fish and small pets to choose from. Friendly staff and services. I do most of my shopping online but this store I make an exception for.
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September 2023 by Techluxe
Good selection for cat food and miscellaneous dog stuff, but check your receipt! More than once, this place has overcharged me. The charge doesn't match the price on the shelf OR the online price. They did it again yesterday. Now I have to drive all the way back so im just going to return the merchandise. Good service is so hard to find...As far as the pet hotel goes, i have only done .5 day puppy play dates. Once my pug did get kennel cough from this place. For sure, it was a quired from this place because Shayla doesn't go around ANY other dogs. Like I said, it's just OK. I would never leave my babies overnight anywhere except a vet!
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September 2023 by sally yam
Jenn M give my Lola a beautiful hair cut we love it