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February 2024 by Drakes Switches
They had me paying money every month for a tablet I never got . also they are charging me an extra 10$ for a phone case I was told was free with my phone. Seems like they’re scamming people change services immediately
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January 2024 by Natasha Commissiong
Nasty people working at this store. Sales rep #140 needs a major attitude adjustment. He seemed to hate his existence in this shop and took it out on us. I understand customer service is hard but #140 you have a horrendous attitude for no reason.
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November 2023 by ISSA
Extremely rude and unprofessional staff.On Tuesday, Oct 17th I entered this t-mobile establishment looking for assistance with my 360 protection plan because my screen is cracked and eligible for a replacement. Upon entering a man and young women complained about how they are ready to close being that it was 30 mins
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September 2023 by Trudy Connell
Friendly staff, Explained the different plans and phones..
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August 2023 by Faith Alexander
I wrote a comment anbout the manager and provided evidence T-Mobile skipped over my review but commented under somebody else’s review. I will be changing my phone company as of today.✌?
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August 2023 by G Static
The manager is so rude and nasty he doesn't need his job
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May 2023 by Michele Ladouceur
I’m telling everyone stay away from this store. They all are unprofessional, disrespectful, rude, unkind, not helpful at all. I would give this store zero
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March 2023 by AM
When I came to pick up the valentine mug, I felt pressured to sign up for their 30 day free internet service. He had asked for my number which none of the other stores had ever asked me. He told me I qualify for a few things. I told him I don’t have time to talk more, I must get home for a delivery. He still wanted to talk. I left. I left with the feeling that since I came in for the free mug, I must sign up for some kind of service. I never felt pressured by any location accept for this one in East Orange. I will not give my number again unless I want to.
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February 2023 by vladimy Charles
The services are not good, there is only one person to help everyone, the last time I was there there was a line, the was overwhelming
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February 2023 by Bolly Hood
They offer deals that do NOT exist they are con artist including the manger (heavy set black man) do not got there go to a different location
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November 2022 by Karlianah colas
Terrible customer service, lied about to make sell.
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October 2022 by Antonio
Jamie Rhodes was legendary in her approach and resolve with my issues. Which in turn lead me to buying a Apple Watch 7 series with a smile!Funny thing is this location of the store isn’t known for above and beyond customer service! Congratulations to the hiring manager, and whoever is in charge of training Jamie Rhodes. I’m sure every customer receives what they need at this location, but most importantly I truly believe all customers walk out with a smile bright across their faces!
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September 2022 by DaLove Of Shay
Adi was so helpful !! She helped me get a new phone & get a trial of the new 5G wifi t mobile has to offer. I definitely recommend they took care of me well!!
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July 2022 by Loverdo L.
Terrible customer service, the associates act like their retarded, and they'll have you waiting the longest for help while they all stand around helping one customer. Whoever call the shots for placing this T-mobile at this location should just shut it down and fire everyone.
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June 2022 by monique simmons
Firstly, the customer service here is HORRIBLE! I believe the entire staff INCLUDING STORE MANAGEMENT should have some sort of course on customer service! I received a defective device & the store manger tells me that the only way that I am able to return the phone is if I pay a restocking fee. Why would I pay a restock fee for a phone that was given to me in a DEFECTIVE MANNER? All store personnel were aware that the phone is defective, however the store manager Would not accept my request for a refund. I have had the phone for 6 days & I am still in the buyers remorse clause!! I contacted customer service & they were able to assist me with no problem! This store should close down