-
November 2023 by Magda M.
The organization , verity of different of different products and customer service were great. The only reason I didn't like like was how pricy everything was . Private parking lot , the atmosphere was nice with music in the background. A bit busy for a Tuesday night.
-
August 2023 by Ines Dávila
To schedule an appointment here is very inconvenient, I called last week (July 27th) an schedule a rotation tires appointment for the incoming week (July 31st, 9:30 am) once I get there the person told me that there’s no appointment! I’m very upset, I asked for a morning out of my work to be here, then he “tried to help me” by scheduling at 2:30, two minutes later I come back and ask another front desk and he helped me with an 12:30 appointment, why didn’t the first person used the 12:30 at the beginning? What if I come back and no changes were done? This is very strange, is there any motive? Is just unprofessional..I like Bjs but employees or the system need so much improvement. .
-
June 2023 by Brian Medina
As others have stated, yes the wait time can be pretty long (mine was an hour and 15) but service wise they were great! For the price I paid and what I'm getting for I'm definitely recommending this center. They put back the spare tire neatly and securely in it's spot in the trunk which was something I did not expect! The representative at the front (Dominic) was very communicative and patient with all my questions and inquiries which positively added to my experience. For the time spent, it barely felt noticeable by just walking around the BJs and being on my phone while sitting in their set up patio furniture
-
April 2023 by Evan Jacobi
Pricing and customer service outstanding (Dominick) !
-
December 2022 by Nicole E.
This BJ's gas station has a single lane going in, I and not a big fan of the lay out. There are multiple pumps, but a single file to the rows of pumps. How totally inefficient! Gas was $2.95. We topped off our gas. Came back for another refill. Do make sure to allot time to sit in the single file line for the gas stations here to get a a pump. What a total joke. Their staff directs you where to go and they even have their staff pump the gas for you here as well. Odd. No one has to get gas at least. Today it took us over 15 minutes to get gas here. There is a decent sized Dunkin Donut inside the warehouse store. The warehouse store here is smaller than other warehouses, but functional. A reasonable spot to get gas around here at least
-
July 2022 by Jorge Diaz
Poor costumer service, flat tire emergency say get a appointment
-
March 2022 by Nadine M.
This Bjs is always well stocked. I generally only do curbside pick up but that process is the worst. Faithfully every time I come the parking spots are taken by regular in-store shopping patrons.
-
April 2021 by Kira S.
In all my loyal years of shopping at BJ's unfortunately this has been the worst experience and the worst store of all the chains I've ever been to. Won't mention everything that was wrong here from the customer service to the display of merchandise to the unbearable intrusive alarm that was going off while shopping for TVs. And to end on a positive note this place is the worst BJ's I've ever been to shame shame
-
September 2020 by Josefa S.
So disappointed! Ordered through the app for pick up! I get there and service on my phone is poor. So I try calling the customer service desk. Called three times and every 10 minutes they hang up the phone. That's 30 minutes. Having perishables in the car since I just picked up items from ShopRite and didn't want to leave items in the car in the heat. Finally go in and there is not 1 person at customer service. So why couldn't they answer my call. I just grabbed my cart and left!! Last time I'll be visiting the East Rutherford store! NO CUSTOMER SERVICE!!!
-
August 2020 by Richard Gaspar
I was on call like for more then 45 minutes and spoke to three different people and all I wanted to do was make and appointment to have my tires change really disappointed
-
July 2020 by Daniel Robertson
Courteous, professional and out in about an hour.....great job
-
June 2020 by Antonio R.
After calling the tires service several times and no one picking up the phoneI decided the best thing was to drive here. I wanted to ask about scheduling an appointment to have a nail removed from a tire I purchased here. I spoke with William the manager and I explained to him that I tried calling several times and he told me that he was there all morning and that the phone hadn't rang. If you decide to get tires fixed here don't bother calling because they won't pick up the phone.
-
February 2020 by Simon Levin
Excellent customer service!
-
December 2019 by Ed A.
Your typical BJs wholesale club...but with the added benefit of a full range of discounted beer, wine and liquor! Where else can you walk out with a 30 pack of Pampers and a 30 pack of Coronas? Maybe too many Coronas a year ago led to the Pampers being necessary today. Who knows. But at least this BJs has got you covered on whichever end of the spectrum you find yourself.
-
December 2019 by Gabriel B.
When I used their tire service was a total chaos. First off they didn't have the tire in stock which it wasn't a problem but it took 1 week and a half for the tire to arrive. When it finally arrived it took another week to get it installed after innumerous calls to get an appointment. Sorry I just can't see a tire replacement taking almost 3 weeks to be completed....from ordering to installing.
