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October 2023 by Stuart Kurtz
Horrible experience with Charles P Rogers. Cannot recommend. Recently purchased a bed and the color was misrepresented to us. We had to pay a restock fee of $120 just to not have the wrong color, even though the item was in transit and was not delivered and the correct item was in their warehouse here in NYC. The one we ordered was supposed to be dark brown but it was actually ink black when we saw it in person. The store does not have all of the mattress models available in the showroom so you have to try blind. And good luck if you find it uncomfortable, there is a 20% restock fee to return under their warranty. The cherry on the cake of our experience was we purchased a sheet set and when we got home - the box had two flat sheets instead of the set: 2 pillow cases, 1 flat, 1 fitted. The store was unable to replace it. We had to call customer service and get the replacement sent to the store. They would not send it directly (UPS) unless we used their delivery service and four hour window. Oh and their "white glove" delivery is $200 extra which only includes set up of the new bed and mattress but they will not take the old mattress for disposal - thats your problem. So we did get the frame switched out but that cost an extra $120 and it was a big pain. We will not purchase from Charles P. Rogers anymore and cannot recommend. Buyer beware.
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October 2023 by Tim S.
Bad deal-Bed arrived damaged without assembly instructions or adequate hardware. Customer service unable to help...disappointing.
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August 2023 by Patricia Pickus
I've had my Rutherford trundle beds for a couple of years. Absolutely love the set! I recently downsized and moved from my home of 30+ years. The ONLY furniture I took with me were these beds!
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June 2023 by Ronnie Barnes
Excellent salesperson. Knowledgeable and helpful. Third bed and mattress set the I have purchased from Cap Rogers. White glove delivery excellent as well.
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June 2023 by Pat Lewis
Hello Erik, Top of day to you!!!Thanks again for your attentiveness and dedicated assistance with my order over the holiday weekend! I was truly surprised that I was able to get a live person to actually call me back and walk me through the process of placing my order in light of my online obstacles!?As I shared during our conversation, I have been looking for 6 YEARS to find a bed frame similar to the one I attached! I am so EXCITED that I final found this site and had the opportunity to work with you! I can't wait to receive my Charles P. Rogers "Paris Antique Black Sleigh Bed"!!? You're the best!Pat L.?
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May 2023 by david m
Recently purchased a king size frame with mattress and foundation. It was a sizable investment but Erik and his team made the entire process seamless and quick put to rest any questions or concerns that came up. I truly felt like customer service was woven into the fabric of the company and product pride and quality the result. I would not hesitate recommending CPR and plan on using them on the next room .
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May 2023 by Betty Contreras
Ordered my second and a bed skirtThe bed skirt came incomplete. When I reached out to return, they refused. Terrible customer service, would not recommend to anyone.
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March 2023 by Yoko Karuna
If you’re looking for a quality mattress or a bed, you need to seriously consider this place! They have been making them forever, their customer service is top-notch, they are super friendly and not pushy. You deserve better than sleeping on a bed that’s toxic, low-quality, or uncomfortable. I feel so lucky we stumbled upon this company. We can’t thank Thomas enough for helping us figure out exactly what we needed. And their white glove delivery was flawless.
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March 2023 by Anne Norton
We’ve bought two beds and a trundle from this place. They are great: beautifully designed and made. Their customer service is fantastic. Erik, the man we ordered from this time was the best ever. Chapeau, Erik!
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October 2022 by Thomas King
I called the Charles P. Rodgers store in King of Prussia, PA a month ago because they had a Consumers Report rating of 5 stars for my queen size foam mattress. The sales women was very helpful. She had it shipped free from Florida to my home. I strongly recommend shopping from this location.
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September 2022 by M.E. F.
Sleep is probably more important to me than the average Joe. after years of sleeping on a Talalay latex mattress, I knew it was extremely important to replicate the same feel but within a certain price point. The Saint Regis latex fits the bill for me. I no longer struggle to get out of bed or to turn over. Delivery was fast. i've always dreamt of having a Charles P Rogers bed and finally was able to make it happen. It's like being on vacation every night.
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July 2022 by Alan Baron
Mattress selection may be personal, but the service was objectively excellent. A manager went out of his way to secure a complicated delivery timeline. Much appreciated.
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May 2022 by Verne A.
This is the second time I have purchased a Bed Frame from this company, each and every time the customer service is excellent as is the product. Outstanding quality, easy to put together, love these bed frames.
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February 2022 by Joyce C.
Ordered placed for a daybed in Jan. It did not come until mid Feb. Delivery not timely. Had me take off a day and no show. Truck allegedly broke down. They had to come the next day. Had to call multiple times on the day I was waiting for the bed. They could not live up to the delivery date. Had to chop a small amount of money off and chase them down to credit my account. A lot of frustration. The bed is lovely, but they do not have it together as a business.
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January 2022 by Cyndi M.
I was extremely frustrated and didn't realize that when we upgraded to a king sized bed it would be so difficult to find king sized sheets that would tuck in on the sides. I have no idea why king sheets are typically too long in length and not at all long enough in width. Charles P Rogers to the rescue! I found them while searching for any company that would sell wider width king flat sheets. So happy to have found them, they are a bit expensive, they're comfortable, and we're no longer fighting over the loose sheets every night. :)
