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December 2023 by Sarah V.
This is a new store. Sure it is empty but that's great for me. I don't have to look around for people to help me. As soon as you walk in literally everyone greets you. I love that the cosmetics counter is on the first floor considering Bergdorfs, Neimans and RIP Barney's were basement level. Cosmetics is an impulse buy and why wouldn't you want to be welcomed by pretty people?! I needed to pick up my Cle de Peau Mascara it took less than 2 minutes. Everyone was so friendly. Walked over to the Balenciaga department and everyone there talked to me. There is a keen sense of urgency I haven't seen in a long time and this is refreshing. This type of service wants to make you buy buy buy. When I made my purchase you will have to give them your info again even if you are in the system at their other stores. I think their client file is separate bc I've been a client at the SF and Beverly Hills store for years and they needed my email, address etc. Anyway, love shopping here and the American Dream Mall.
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November 2023 by T Blaze
I ordered Burberry swim trunks online, and received Ralph Lauren swim trunks instead. Clearly, I received the incorrect item. I contacted Saks Fifth Avenue and was instructed to provide a picture of the incorrect item I received. I provided the pic and sent the incorrect item back. Saks Fifth Avenue is now denying my refund, claiming they sent the correct item. I have never dealt with such an incompetent retailer, and worse of all, I'm now financially responsible for THEIR mistake! This has been the most inconvenient & worst experience of my life!Saks Fifth Avenue deserves a negative 5 stars for their blunder & incompetence.BE CAREFUL WHEN ORDERING FROM SAKS FIFTH AVENUE!ESPECIALLY WHEN YOU HAVE A RETURN TO MAKE!THEY DON'T TAKE ACCOUNTABILITY FOR THEIR ERRORS!YOU'VE BEEN WARNED!!!
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November 2023 by Alexander Rizsk
Very good store has everything you need I grabbed a Gucci bag. And some colognes. As well as a Louis Vuitton belt and some coach slippers
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October 2023 by John Z.
Selection on women high end designers(every department)- 5 StarsPrices - 2 Stars Clean and organized - 5 stars Service - 0 Stars Selection on men high end designers(every department)- 5 StarsPrices - 4 Stars Clean and organized - 5 stars Service - 4 Stars Overall if you are a shopper who doesn't need a sales person like myself this is a great high end dept store vs if you are a shopper who needs a sales person this store will be a little disappointing I still recommend you to visit it and be the judge of your personal experience
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September 2023 by sigdis thorsdottir
This review is based on the perfume counters at Saks. I'm very into fragrances and wanted to smell some of the impressive selections available here. If you love fragrances, this is a beautiful experience. The salespeople were so helpful and patient, offering their testers and discussing fragrance notes. Yes, these perfumes are expensive. But at least you get to really experience the fragrance and compare it to numerous other great choices before you make a purchase. As we lose so many brick and mortar retail stores, I really miss experiences like this and I enjoyed it so much. Purchased Jo Malone Wood Sage and Sea Salt, Byredo Bal d'Afrique.
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August 2023 by Susan Lee
Saks saved me when I received my latest bottle of MFK BR540 (the large one!) and it smelled like nothing. Nothing! It literally smelled like rubbing alcohol :(I brought it back under their awesome return policy and the very helpful sales associates were able to help me exchange the bottle for a different perfume altogether (Creed Acqua Fiorentina). They were very helpful with great suggestions and were generous with their samples too. I will definitely come back to this Saks!
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August 2023 by elnur S.
Bought shoe and did not liked brought to return or exchange in brand new condition with receipt, box, everything and Store Manager told me shoe looks already worn :) honestly tried in the store that is all Not helpful at all
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August 2023 by Snow Bunny
I am not surprised by all these negative reviews. The employees (especially Star) at this location need to head back to the projects. I understand they/she needs a job but Saks isn’t the place. Walmart might be a better fit, idk. Saks sells class and she’s trash! Alex Harkness please look further into these employees and their upper management….. Joey Rios - Terrible!Thank you.
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July 2023 by Trendy B
I am not surprised by all these negative reviews. The employees (especially Star) at this location need to head back to the projects. I understand they/she needs a job but Saks isn’t the place. Walmart might be a better fit, idk. Saks sells class and she’s trash! Alex Harkness please look further into these employees and their upper management….. Joey Rios - Terrible!Thank you.
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July 2023 by Patrice Fleming
Very unprofessional, Saks in NY was very accommodating unfortunately this one at American Dream was note. I bought someone a fragrance that they ended up having a bad reaction to, the perfume was only sprayed once. Justin went to get the manager, Joey who said there was nothing they could do for me because the product was used. The product was literally sprayed one time and never touched again. They offered no other assistance and they were not friendly at all. Hopefully Justin and Joey can work on their professionalism. This was my only return at Saks ever and it is unfortunate they were no help.
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June 2023 by Ferdinand Alameda
New york has way more options. The baby section very limited. And staff seems bored. If it wasn't that I asked to sign up for the card wouldn't even had applied.
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March 2023 by Daniel Farrow
Great location and huge selection. Great to bring the wife or special lady and get a treat.
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March 2023 by Nicole Totaro
Stunningly incompetent customer service. The return department at Saks borders on fraud. I returned a pair of Prada boots that were too small, 7 days after purchase (they were a gift from my husband ) .This “company” received the item on January 30th, 2023. Today is February 21st, and they still have not refunded my money. So, Saks has the boots, AND 1300$ of MY money. They said that I can choose to “escalate” the situation-but not until March 2nd. That’s actually hilarious. This company engages in THEFT AND FRAUD . Do not purchase anything from this overpriced relic of a department store.
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March 2023 by Dr. W
Online is better than the store. You can not even call through to speak with anyone in the woman’s department. Then when you get there the floor is huge and 3 ladies at one register. I miss the days of Saks in Riverside Mall.
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February 2023 by Cierra
The employees were nice enough, but I visited the Chanel, Jo Malone, and shoe section and it was lacking. I was surprised they did not have a Dior counter. The excuse for things not being in stock was because of the “holidays”. It’s almost Valentine’s Day. I just expected more.
