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April 2024 by Cody Banks
The worst customer service from a rental company I have ever experienced, and that's saying something. We had a truck pick up and immediately the woman at the desk told us no and then called her boss in front of us with the worst attitude. Then has a hissy fit about what she had to do. I'm sorry if you were having a rough day Hun, but you took that day out on us from the beginning. Turns out they've been saving the truck we needed because someone had left their stuff in it when it was returned... So we were told we have to wait until they could "pick the lock, and put it in another one of their trucks". I understand the circumstances that the agent had to deal with, but by far the WORST customer service I've experienced in a very long time.
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September 2023 by Tim Westwood
Worst of the worst. Reserved a truck a month in advance. The day of i was supposed to move, 30 mins before my 9 an appointment to pick the truck up they call me to tell me they have nothing available and to call the 800 number, sit on hold to see what location that is an hour from me has any availability. Budget is absolutely brainless and idiotic. Literally a laughable corporation.
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April 2023 by john mccauslin
Reserved a truck on-line and when I went to pick it up they had nothing available, even though the website showed multiple size truck available. They did absolutely nothing to help me fulfill the reservation. They then went and charged me a $75 "no-show" fee.
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July 2021 by Bill B.
They only received one star because I had to at least put one. I rented a vehicle, that was not the one I reserved for a week for $508. I extended the rental for another week and then dropped it off. When they charged me it was $1467. i called customer service and they asked me everything except my blood type to find the rental, after waiting on hold for an hour. They told me that the second week was $900 and something. I was not informed of this when I extended it. I will never rent from them ever again. Also the local branch in Eatontown hung up on my after they realized they did not know what they were doing. I knew I should have went to Enterprise!!!!
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September 2016 by Abby Manger
Budget has never fulfilled the size of the truck that I've reserved and didn't provide a full refund when the truck wasn't big enough or too large compared to what I reserved. I don't recommend reserving a truck through Budget if you require a specific vehicle size. While a truck may be larger than you require, you'll spend more on gas and. if too small, won't be adequate to meet your needs. Try Uhaul instead - same rates, better service.
