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November 2023 by Moe B.
My friends and I made a long drive from Virginia to DCH Ford of Eatontown in New Jersey, enticed by a Mustang listed for $10,700. However, our excitement turned into disappointment when we walked out the door, and noticed the price skyrocketed to $13,232, not including financing.My experience at DCH Ford of Eatontown in took an even more frustrating turn when I discovered hidden fees and unwanted add-ons. That they added to price of the vehicle In addition to the unexpected price increase. they tacked on an extra $499 for "perma plate," which is an appearance protection warranty that I never asked for, and $399 for "pulse brake," a $40 part that makes brakes flash. Many people in Virginia, including myself, find this feature annoying. These additional charges feel deceptive and made the whole transaction unpleasant.when I confronted them about the additional $499 charge for "perma plate" (Appearance protection warranty). Their response was astonishing: they claimed that this charge is applied to every car they sell, effectively making it a requirement for customers to buy or finance a vehicle but the paper that I received from them in the packet says otherwise I ended up calling the warranty company and they said that this was not required in order to buy a car. I strongly believe that such practices should be illegal, as they clearly lack transparency and customer choice. As I inquired about the $399 charge for 'pulse braking.' To my disbelief, they claimed that this was a feature already installed on the vehicle. However, during my visit to the dealership, no one mentioned or informed me about this feature being installed. Instead, they simply added it to the cost to the vehicle's price and focused on discussing monthly payments.This lack of communication and transparency left me feeling both frustrated and deceived. It's disheartening when a dealership prioritizes hidden costs over open and honest dealings with customers. My overall experience at DCH Ford of Eatontown was marked by these regrettable practices, and I believe it's important for others to be aware of them.To validate my concerns, I contacted several other Ford dealerships in New Jersey. To my relief, they informed me that this practice is not a standard in the industry, and some even cautioned against dealing with DCH Ford of Eatontown. This widespread acknowledgment of the issue further solidified my belief that the dealership's actions were unjust and deceptive.
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November 2023 by Michael Taylor
I had a great experience buying a pre-owned truck at this dealership. Showed up at 10am on a Saturday for an appointment scheduled on their website. Was greeted promptly by the receptionist in their bright, modern, and inviting showroom, then introduced to my salesperson Izzy who immediately showed me the truck I came to see. After a test drive and brief discussion, Izzy recognized I was an informed buyer who was also considering a similar truck from another dealership. Given the competitive situation Izzy and his sales manager, Dennis, worked hard to meet my number and got the deal done. The Finance process was fast & friendly with no upsell pressure. I was out the door with keys in my hand within 2 1/2 hours of walking in the door. Will definitely recommend this dealership!
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November 2023 by Carina Bonamassa-Cimino
I cannot say enough good things about this dealership. I had the pleasure of working with John in sales for my car purchase and I am highly satisfied. John never once tried forcing any cars on me or forcing a sale. He was extremely helpful and showed me several amazing vehicles. I highly recommend John and the rest of the team at DCH Ford! They are not your typical car salesmans, and they really work to make you happy! I will absolutely be sending anybody I know who’s looking for a car over to them!
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October 2023 by Dar Con
Just got my 2023 Ford Mach E GT and I couldn’t be happier!! The whole process was super easy and fast! Very happy with the service at DCH Ford of Eatontown! A big big thank you to everyone there, especially Dylan, Jordan, Patrick, and Devon. Everyone there is very welcoming, personable, knowledgeable, and they have fantastic customer service! All my questions were answered and they handled everything from beginning to end so professionally! Thank you again!The new facility is gorgeous, super clean, and welcoming as well. Great inventory and they kept me updated on their incoming inventory so I could get the exact car I wanted. They even handled my trade in and helped me get a great deal. Love this dealership! This is my third Ford with them and every car has been excellent.
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October 2023 by Melissa Deetz
Their service area is beautiful, which is good because if you buy a car/truck here you’ll be spending a lot of time in it.Purchased a Ford F-150 under the Gold Certified program, which boasts a 172 point inspection. This is great except it seems the inspection is not done; they failed to even call out a broken taillight let alone more concerning issues.During one of the repairs, they replaced 2 tires without doing an alignment, which service manager Kyle Warren claims is normal. Less than 2 months later those tires needed to be replaced again because of uneven wear that was a direct result of misalignment.Avoid this place at all cost. While a warranty may cover up their negligence or dishonesty, it will be a headache to deal with all the repairs.I’m just happy no one was hurt (or killed) due to the ongoing jerking and traction issues that we were forced to deal with.But yeah, the service lounge has decent streaming services and snacks.
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October 2023 by Grace T.
I just read the answer to my review of DCH Ford of Eatintown, it was actually pretty strange that , theyreally want me to reach out and discuss my experience with them, I actually had a sit down meeting with Dennis just before I picked up my plates, I'll stick with my last review don't buy a car here, again my worst experience ever, just relieved I'll never deal with those scammers again . I wouldn't even think about going there for my service, I use a reputable dealership,again think twice about going there, you'll live to regret it
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September 2023 by Antoinette Yock
We had a great experience at this dealership. We couldn't have asked for a better team to assist us with this process. Tony understood exactly what we wanted and Dennis got us over the finish line. Would recommend them to anyone and can't wait to work with them again. We will definitely be repeat customers.
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September 2023 by Gordon Gray
I purchased a 2023 Nissan Frontier Pro 4X today from Ford of Eatontown. My salesman was Blane Goshorn. I want to let you know that this man is a true asset to your dealership. Not only did he help me through the whole process, but he went above and beyond in every aspect. He even was in contact with me on his day off helping me several times with problems I was having finalizing my loan. A professional from start to finish. Thank you Blane for all your help.
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September 2023 by TanyaJ
I had a great experience buying my Bronco at this dealership. From the moment I came in, I never felt pressured to buy like some other places. My salesman John, was very knowledgeable, answered all my questions, and made me feel comfortable with my decision to make a purchase there. Vince in financing was very thorough in explaining all the details of my loan and warranty. I would definitely recommend coming here if you're looking for a car.
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September 2023 by Loren Zimmerman
First Ford experience & happy to say very pleased. Blane was my sales associate & couldn't have been nicer & super thorough with 11 yrs experience I felt I was definitely in good hands.The rest of the team, Patrick & Dennis , super easy to work with. If you're looking for a change & some really nice personal service , Eatontown Ford will deliver.
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September 2023 by Benny Philip
Purchased a used mini van from this dealership. John Benigno was the main sales agent I dealt with and I highly recommend him. He was able to drop off the vehicle to my house after the deal was done. Thanks again.
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September 2023 by Carmen Peterson
I have been buying cars from Lithia Ford for almost 15 years, and this last time, the service I got was awesome. John V goes out of his to get the car I prefer and has a friendly personality. Dylan and Dennis are also great with getting a price within my budget for the car I wanted. The service I have gotten here has been wonderful. I will return again for a car when I am ready for a new one. Thank you guys again.
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August 2023 by Ryan Tombs
I dealt with Jordan on a new f150 sale. He was just about the only salesman who treated me right off the bat. They gave me a fair deal. I recommend that you consider DCH ford if you are in the market for a vehicle
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July 2023 by Lydia Sullivan
I purchased a 2015 Equinox Ltz from Dch Ford through Driveway. Dch did not disclose that the prior owner smoked heavily in the vehicle and the vehicle reeked of cigarette smoke giving me headaches and a tingling on my tongue. It took over a month to get the smell out. They advertised the vehicle as keyless entry with a remote start that activated the AC or heater. It came with a generic key and no fob or remote. You have to lock the car from the inside to engage the alarm. When you open the car with the key, the alarm goes off and you have to hurry and put the key in the ignition to silence it. I have to unlock the trunk from the inside. All of the tire sensors were bad and it came with a tps sensor light that came on as soon as I started it. The passenger hub cap came damaged with a lot of cosmetic scratches. None of this was visible in the listing. It came with a 30 day out of state temp plates that expired and they refuse to extend it, because they will have to pay extra. Basically I have a vehicle that I can't drive until my permanent plates come in. This is a horrible place that misrepresents their inventory. They ask you to email them to discuss and do not even bother to respond.
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July 2023 by natalie zuppichini
If you haven’t gotten a car from Anthony Mills you must because you’re missing out ! The service from start to finish was amazing. He made it quick and walked me through every step of the way making it a pleasurable experience and we all know how dealerships can be. I will never buy a car from anyone else!
