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January 2024 by Harry Stavrakis
The ability to pay my car by loan with them is no longer there. Absolutely deficient.
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December 2023 by J-A Maisonneuve
FAFCU is an incredibly frustrating and poorly managed credit union. Their failure to resolve commitments is baffling. Despite acknowledging and rectifying misrepresentations in my mortgage payments, they refuse to address their errors with my auto loan.Their written commitment, "Once corrected in the system, all delinquencies regarding the auto loan should be reported as current," remains unfulfilled. Partial corrections don't equate to the promised resolution.FAFCU's lack of transparency, poor communication, and failure to honor commitments make them an unreliable financial institution. I strongly discourage potential members from choosing FAFCU for their banking needs. It's disheartening to experience such poor treatment, especially as a former FAFCU executive committed to its success. Shame on the CEO, Supervisory Committee, and Board for their apathy.
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November 2023 by Joseph Necci
Worst customer service ever. Sent two emails recently. No even a reply. Call and you get put on hold forever. All the while listening to looped message saying how customer service is highest priority for them and let them know how they can better serve you. What a joke They updated credit cards and never go there one. Can’t even sign in to my credit card online account because you need new card info. Latest is now there’s a charge to use ATMs. Not even a single notice to members notifying of change. Don’t do it. Stay with larger banks
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September 2023 by Clarissa Martin
Great service! The women at this branch are patient and fantastic.
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September 2023 by Michelle Paone
Walked in instead of drive thru this time. Friendly & efficient service. Thank you...
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July 2023 by Skylar Kramer
Sandra makes my day every time I go to deposit my check! Love her! Love this bank!
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June 2023 by Brandon R.
This credit union was pretty good 20 years ago. In recent years, in my opinion, customer service has dropped dramatically. Rates are not very competitive based on other institutions I've been associated with. After many years of having accounts with FAFCU I decided it was time to leave based on these factors. Do yourself a favor, look elsewhere for your banking needs.
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June 2023 by HR Guy
Do not recommend. Not many branches to choose from, the hours suck and their communication is not good...Ashley Johnson was no help at this particular branch
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May 2023 by Laura Keys
Shame on this company. Not only making a widow stress over a loan, because the death wasn't recorded properly by them, but also treating her like a criminal. I'm disgusted with their business practices. Not at all surprised by the 2 star rating. Do better. Have some compassion.
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March 2023 by ASH27 Slick
I don't know what's going on with First Atlantic Federal Union but It hasn't been great lately, that's for sure. God forbid you need to call them and talk to someone, you're put on hold for up to an half-hour and promised a call back but nobody calls. This is very frustrating, especially since I've been a member since 1991.
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March 2023 by Jessica Maria
I am trying to voluntarily give in my vehicle but the manager pom or Tom won't call me back. I am calling 7 on your side on my local news station.
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February 2023 by Julio D.
I always enjoyed a great service. I use the bank online and in person. There are no monthly fees like many other banks.
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February 2023 by Dabie Chery
They should work on their app you have to call to lock your card if you lost it if stolen you should be able to lock it immediately after it was stolen .because you can’t get to them on the weekend and work company ever .that’s why I changed to chase
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December 2022 by Elaine M.
Great service and the best rates! I've been a member since 2014 and wouldn't bank anywhere else!
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November 2022 by Leo Tignini
Can't say enough great things about Fern DeFalco. Truly a great asset to this credit union. She went out of her way repeatedly to help me resolve an important matter. She exemplified outstanding service with patience, understanding and thoroughness. She's a keeper!
