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August 2023 by Chrissy Vergara
The worst experience I’ve ever had buying furniture. Avoid this store at all costs. Willy the salesman and Marge the manager are the most incompetent people I have ever had the displeasure of working with.First visit on Memorial Day weekend, Willy the sales guy was too busy eating a sandwich so did not care to answer our questions around the showroom. But apparently claimed us for his commission despite doing nothing. So Marge helps us out by completing the sale. She said we would have the furniture by July 4th.Upon arriving home I looked at my receipt only to notice that we were given HALF the discount that they were advertising and the delivery date of 7/14.The next day I called the store and Willy said he would correct the purchase to reflect the correct sale and email me a new receipt. During that call he said also the delivery date was going to change, great.A week went by and no updated receipt from Willy. Called the store and got no answer so had to make the drive to the store myself. Upon arriving Willy swears he emailed it to me, but then Marge had to cancel my order and reorder it that day . Now since it was a new order after a sale week, I had to get in the back of the line waiting for the next shipment. New estimated delivery date of 7/27.7/27 went by with no call. I attempted to call the store but as usual no on answers the phone.I got a call on 8/1 that my furniture would be delivered on 8/5.On delivery date , a Saturday, the delivery guys put together the furniture Once they were all done they asked me to check it and of course, 6 grey chairs and a BROWN table! After waiting 2 months the wrong order? I rejected the table telling the guys to take it back. They said they would call the warehouse and it would be delivered that Monday but to call my sales person to confirm.I called the store and Willy now tells me I have to again wait until 8/28 for the table but he will have his manager Marge call me the following day, Sunday, as soon as they opened at 11am.Sunday went by, no call. So I called the Fortunoff corporate number and begged them to not transfer me to the store as they weren’t helpful. I was told a regional manager would call me Monday. Monday went by, no call.I just want my money back, come get the chairs I don’t want a cent of my money going to Willys commission or this awful store. The worst customer service ever!!!
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August 2023 by Angela Gregorio
Cynthia was very helpful in helping my husband and I pick the perfect outdoor furniture for our new space! We gave shopped at Fortunoff for years and have never been disappointed with the quality, service and experience!
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August 2023 by Joseph Barham
Great store in Eatontown, have a lot of options. Employees are very helpful but not overbearing like some stores. Bought a covered daybed and umbrella recently. Very expensive, but great quality. Would highly recommend
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July 2023 by Carmine Anthony Minardi
After being ripped off by Bloomingdales wanting to charge 125.00 to deliver a 10 lb umbrella I decided to look at Fortunoff backyard store. Much much better experience. Very friendly staff , inventory on site, and great products oh did I mention No delivery fee since they house the inventory?I’m there for all my outdoor needs
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July 2023 by Shara Breit
Excellent in store service and delivery service thank you! We love our swing chair
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June 2023 by Elizabeth Covino
The staff is polite, helpful, friendly and professional. They follow through with everything and make sure that you want to return to the store. Exceptional customer service.
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May 2023 by Maria Gagne
My husband went to the Eatontown, NJ store today to purchase some lounge chairs and cushions for our pool area, and Cynthia was wonderful. She was extremely helpful, knowledgeable and, simply put, he had a great experience. Thank you, Cynthia! Maria & Jason Jankow
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May 2023 by J W
Excellent service. Even before I bought something I mentioned to the saleswoman during a call that everyone there I spoke to, as I had called a few times trying to track a clearance item down, were all so polite and helpful.Worked with the Mgr and Debbie at the Eatontown store who followed up every time she said she would and they went out of their way to track down what I was looking for when i couldn't it online. Better service than I get buying an expensive car. Even when I picked up the outdoor chairs, Debbie put her late lunch break on hold and came out from back to help carry stuff and the other saleswoman who's name I didn't get, was very helpful too, I had most of the items on a dolly and as I got to the front she had beat me carrying the one chair in her arms that I couldn't fit on the dolly, she even helped me load my truck.Great crew though, wish every place I bought merchandise from was half as professional and helpful.
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April 2023 by Victor Sharaby
Great customer service Cynthia the salesgirl was excellent.The only problem was the delivery guys,my wife asked them to reconfigure the furniture and they huffed and puffed did not smile and made my wife uncomfortable it took the guys five minutes.If you want a better tip smile.
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March 2023 by Stacey Hunt
We have purchased our backyard furniture (sectional, umbrella, table and chairs) at Fortunoff Backyard and have always had a positive experience, particularly with William Lee, Assistant Manager in Eatontown. We appreciate his kind demeanor, his recommendations and his patience while we made our decisions over multiple visits to the store.
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March 2023 by Lala de oliveira
I have always bought products/merchandise at Fortunoff for the last 15 years, every experience was very pleasant. I recently bought an outdoor dinning set and I was helped by Cynthia and she was amazing she gave me all the necessary information and also along with the manager they putted up a wonderful discount on the set I bought. Very happy with my purchase!
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March 2023 by Keysha Berry
Great Customer Service!! Mr. William Lee was Amazing. I recommend the Fortunoff in Eatontown. The staff is very knowledgeable, professional and friendly. I received a warm welcome and fond farewell. The prices are great for President Day Weekend. Hats off to the Manager, in Eatontown , she provides legendary service.
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March 2023 by Jim C
Will was very professional and friendly. We stopped in multiple times and were very impressed with the selection to choose from. Will was patient with us (and our kids!) and helped us find something in our price range. Looking forward to our set arriving and grateful for Will!
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February 2023 by Mike Kunert
Bought a great quality fire pit that went well with the backyard deck and furniture. Extremely happy with the purchase and the salesperson was very attentive and helpful. Likely we'll be back in the spring to look at Bistro sets.
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February 2023 by Laura Grunin
Cynthia was professional, knowledgeable, and helped us every step of the way. Since we were trying to marry two different outdoor sets, it was challenging to get the look we wanted. Cynthia was patient with us when we were unsure and was instrumental in getting our backyard just right! The delivery was smooth and very quick! Thank you Cynthia, Fortunoff, and to the delivery men.
