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December 2023 by Chris B.
Hotel is fine. Staff is just as bad as you would suspect a NJ hotel to be. I am just about to reach Diamond status and I do not recommend staying at this hotel. I have spent so much money with Hilton so learn how to pick and choose quality hosts.
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December 2023 by Steph
Upon arriving we noticed the room smelled musty. They couldn’t offer us an alternative. The bed was extremely uncomfortable and we didn’t get good sleep the entire trip.
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December 2023 by Maria Elena Perez-Zarraga
One of us in our family has severe allergies to dogs and cats, and it seems every hotel is pet friendly these days. Even when they don’t allow pets, they allow “service animals” and those have increased greatly in numbers of late, so we have increasing difficulties finding places where an allergic person can breathe and get a good night’s sleep. This Homewood Suites in Eatontown was that place for us on this trip. Despite being pet friendly, our unit was spotlessly clean and free of any pet odor whatsoever. Kudos to the housekeeping staff, and most importantly, to the person who actually paid attention to the request on the reservation where we had expressed our needs, and followed through. It made a world of difference to us.
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November 2023 by Elizabeth Blick
Very clean and friendly atmosphere! Honors member or not this is a great place to stay and dog friendly for $75 for 1-4 days! Great stay!Walkability: Great spot to walk the dog on a small trail supplied waste bags
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November 2023 by Nancy D
I am a consultant and travel approximately 10 months a year for long term assignments in various states around the United States. Without a doubt, this hotel has been the best experience. I have been here since May. Hotel is modern and in great condition. Suites are well furnished and extremely clean. Staff has been friendly, welcoming and just wonderful. It has been a pleasure to be safe and comfortable all these months! Kudos to management and all the staff!!!
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October 2023 by Eva Merlo
Recently stayed here to attend a friend’s wedding. Friendly, courteous staff, our room was immaculate. Highly recommend Homewood Suites!Rooms: Immaculate, spacious accommodations.Food & drinks: Complimentary breakfast buffet offered plenty of healthy, delicious choices.
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October 2023 by Vanessa Devia
If I can give 0 starts I would. This was the most horrible experiencing any bride can have for their wedding night.I reserved a block for myself and my wedding guest. Checked in, via the app, in which I was assigned a room. After my wedding ended, I went to the hotel, to find that my room, that was reserved and paid for months prior, was given to someone else.The receptionist was very poorly trained and extremely rude. Did not try to make any accommodation for myself the bride. When I asked him to call a supervisor, he said he didn't have to. I called corporate and corporate themselves tried getting into contact with them and he refused to pick up the phone, again saying he didn't have to. I have a case # for reference in which I have not gotten any feedback on.If you are a bride or groom and would like to use their wedding block service. Please run! do not use them, honestly you are probably better of using the Sheraton next door. My guest who did have rooms confirmed that the rooms were small, AC were dirty and full of dust, bathrooms were poorly made and old, definitely not worth the money, time, or frustration.I was given points the day of due to this inconvenience, in which was later taken back.Everyone that works there was very unprofessional.
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October 2023 by Diane Koenig
There for a wedding. We were put in a very very noisy room next to the elevator. Checked in early. Asked twice to switch rooms. Front desk wouldn’t do it. Bad nights sleep. Not accommodating.
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September 2023 by Mary Fennel
I called to cancel my reservation and it was never cancelled. They refused to give me a refund and would not admit that they could've made a mistake. They told me my reservation was made on their app on August 2nd. I do not have their app and I cancelled my reservation in June! Kind of feels like a scam.
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September 2023 by Andre
I stayed about almost 5 weeks at this hotel, only good thing I could say is how close it was to some food/ shopping places and the salad bar on Wednesday.Housekeeping would skip cleaning day during the week so I would be left with no new clean towels. They would only give me 2 shower towels. Some of the towels had hair on them and when I mentioned it to the front desk all they told me was “toss them on the ground” but no urgency from them to give new ones and/or apologize. Rooms have definitely seen better days. The yellow walls give it a musty and unsanitary looking vibe. Probably the worst Homewood Suite I’ve stayed at.
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September 2023 by Doug
I rarely stay at Hiltons but the Sheraton next door was an absolute dump and the air conditioning for the entire hotel was broken so we left and stayed here.This is a decent hotel, nothing special.. Rooms are dated, beds not very comfortable and it’s not very clean. Found a roach on my wall, carpet had stains all over it. Bed smelled like cigarettes.I would not stay at this hotel again.
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August 2023 by Luis Padilla
Terrible Management and front line employee communication, ruined the bride and grooms night by giving away their room with a 20 room block! DO NOT TRUST THIS HOTEL FOR YOU OR YOUR GUESTS! Absolutely terrible, please do yourself a favor Sheraton is in the same parking lot, go there instead. For the record bride and groom were brushed off with garbage compensation offer. Lawyers will need to get involved at this point. I feel so bad for the bride and groom that were robbed of their first night as husband and wife due to absolute negligence
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August 2023 by Joseph Riling
This is the second time staying at the Homewood Suites in Eatontown. As described by another reviewer there was a very large wedding party that took the party up to their room. Inebriated guests were yelling, pounding on doors and blasting music at 2:00AM. My coworker and I were both in rooms between the chaos.When awoken I discovered the room phone didn't work so I called the lobby from my cell phone, twice, both times reporting the issue and the last time threatening to call the police.Congratulations to the new married couple, next time get a party hall. Unacceptable on the hotels part for letting this continue as the following morning staff informed me "it had been going on all weekend and sounded like there was a DJ in the room".
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August 2023 by Jeffrey Primak
Clean and spacious rooms. Great patio view. Fabulous breakfast options. Helpful service staff.Rooms: Not fancy but clean, spacious, and excellent water pressure.Food & drinks: Beautiful breakfast presentation with smart cold and hot options.
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August 2023 by Nils Guerrero
On a weekday, they allowed a big party in the room right next to mine. It was necessary to threaten to call the police to get them to do something about it. Shame on this site.
