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January 2024 by Steph Selter
We had the best experience using KOHLER for our 4x bathrooms. We worked with Penny and she made everything seamless. Can’t wait to upload pictures of our finished product!
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January 2024 by Jill Gora
I can't say enough great things about General Plumbing Supply in Eatontown! We had previously spent several hours choosing Kohler products for a home renovation at a competitor plumbing supply company. My husband and I walked into GPS Eatontown on a Sunday (their competitor was not open on Sundays) just to have another look at the Kohler line. We were lucky enough to be helped by Penny Vitoroulis, who was simply amazing. She looked at our choices of fixtures, and made several wonderful suggestions that we had never considered. She showed us a new line of fixtures that completely matched our style. Needless to say, within 20 minutes Penny was helping us place an order for an entirely different set of fixtures and vanities! Not only did we fall in love with her suggestions, but they were even less expensive than our previous choices. We never felt that she was "upselling" or pushing things we did not need.Purchasing our plumbing supplies at GPS was quick and painless. But we have been even more impressed with their communication and follow-through after the sale. Penny has been proactive in communicating the status of our order. Several items we ordered took longer to arrive as they are in high demand. Penny constantly checks on the status of these items, and routinely sends me emails, even just to say they are still in process.Working with Penny Vitoroutis at General Plumbing Supply in Eatontown was such a joy. If we could give her a 6-star rating we would!
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December 2023 by harvey weingarten
Knowledgeable, helpful salesperson/designer and easy one stop shopping to finish any bath project!
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October 2023 by Natali M
I just want share my experience with this particular place. Right before COVID I purchased faucet for my brand new kitchen. Unfortunately, I didn't check the box and my plumber found out there were no drainage parts. There was no reason to go back, plumber was already in my house, he installed his own parts. Things happening, ok..Last august I was renovating my powder room, and stopped by, purchased toilet, faucets. The salesperson was nice and helpful, showed me vanities, offered to order one. I asked her give me an estimate, and asked if they installing it. She said that it is going to be delivered and installed at no extra cost. And here my History starts. during estimation some piece of wood was added, so called filler, which is necessary for installation( actually not). But who knows, im not pro. Extra $70, ok. In a few minutes she called again- she forgot to include sink. Ok. In few weeks vanity was delivered( just box with no handles), im calling to my salesperson and asking when they going to come to install. And here it is! I supposed to look for someone who can do it for me. That was my point!!! I wouldn't place order on vanity if they don't install, I had my favorite place that does kitchens and vanities with full installation. I was particular on it! Ok. I drilled holes, somehow with my son we installed it. Called to the store for vanity top. It took week or two for them to show for taking measurements. Guy took my sink and promised to be back in about 5 work days. Yesterday I called to vanity top guys myself, they said everything is ready and we are going to call you for scheduling installation for tomorrow. I took day off. But they never called. Today I drove to Kohler, spoke to manager. Seems like they are coming tomorrow. I hope. It took 4 weeks just for the top.It took one month to me to make new kitchen, with electric, plumbing job, tile, marble... And 4 weeks just for vanity top with Kohler. You definitely can buy plumbing supply there, do not get involved with furniture. The not even drilling holes for handles.
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September 2023 by Alannah Mc Court
The LMR Services Team loves to use to Kohler Signature Store! We know when we recommend our customers to pick out their materials here they will receive the best customer service, have their materials on time, and are in the best hands possible. Lori especially always takes great care of our customers!!!!
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August 2023 by Meera Sahni
Taylor is the best kept secret in this entire store! Working with her was such a creative explosion. She is an incredible listener and has a great knack for piecing together your vision no matter how wild it is. She helped us create three unique bathrooms and brought consistent enthusiasm to our project no matter how many times we visited her in the store. If you're looking to work with someone who has a love for out of the box creations coupled with remarkable professionalism, Taylor is your person.
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June 2023 by sabrina appell
There are so many choices involved with any kind of renovation - save yourself the anxiety and consult with Paul. His guidance, expertise and patience made a nerve-wracking experience a breeze. He went ABOVE expectations with taking care of us. I’m looking forward to Paul helping us with our next project.
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June 2023 by Mary Elizabeth B.
I highly recommend shopping at Kohler. It's one stop shopping! I spent hours looking online for fixtures. My contractor suggested I go to Kohler. I was met by a very friendly woman at the front desk who said to look around and she would find someone to help me. Paul came over took me through everything I needed. He was so patient. I couldn't decide what I wanted, but he spent over an hour with me. Paul is very professional. I told him I wasn't ready to purchase anything, so he just handed me the print out of everything we looked at and said to give him a call when I was ready. I came back 6 months later and had completely changed my mind on everything I wanted. He wasn't annoyed, simply walked me through everything again. Kohler is competitively priced with exceptional value, and Paul goes above and beyond.
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June 2023 by Lianna Bass
Paul was extremely helpful. I bought Kohler items from another store and they came cracked. Paul was able to track down the items I needed with very fast shipping. I will only every shop directly from this location again. Thank you!
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April 2023 by Donald Miller
Paul was a great help with the remodel of our master bathroom. His knowledge was very valuable in helping us to choose our fixtures (even when I made changes) and keeping us updated weekly on the status of our order. Thank you Paul
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March 2023 by Joe Donnelly
Waisted 2 hours going to the store to find out they don't display or sell walk-in bathtubs in the store. Only on line by a certified Kohler installer.
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February 2023 by Robert Birmele
Very nice showroom. Paul was very helpful and informative.
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December 2022 by Bernadette Sosa
Yikes! Terrible customer service. The employee (also the store manager) who helped us seemed annoyed at life even before we asked for his help. Disgruntled!!!Didn’t know working at Kohler was such a stressful job.
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December 2022 by Helen Swaney
Went to Kohler to get some items for our bathroom and Michelle C. was great, really helped me pick out something out of my comfort zone. I was so happy when it all came together. She was so easy to work with and answered all my questions. Thank you for all your help in making my bathroom look beautiful!
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October 2022 by Mary Catherine McCarthy, LLC
Mike Hughes is extremely knowledgeable and competent . He is also very efficient . I have worked with him on several projects , he makes my job much easier .