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December 2023 by Chelsea
The whole staff was very knowledgable, engaged and helpful!Brian, the store manager, went above and beyond to help me find the perfect frames !
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December 2023 by S W
I picked up glasses from here twice, as my doctor changed my prescription. The first time I went, the customer service was not that great, but I knew what I wanted so it was fine.Both times I picked up the glasses, they were given to me blatantly crooked, and the frame had a chip in it which I told them over the phone when I was bringing them back for the prescription correction. Well I forgot to mention it again and they didn’t bother doing anything and now I’m just stuck with brand new damaged glasses because I didn’t get the warranty and after 30 days they won’t do jack. Even though I haven’t even worn the glasses yet.The worst part is the optician who you barely see dispensed the glasses, crooked, a second time, and I asked for them to be fixed and literally gave up and left with them still crooked. Adjusting the let back is a basic function of bench aligning, how bad at this are you?They also sell you the pair off the board that is dirty and everyone has been trying on. Probably why they were damaged when given to me as “new”. That is literally selling used glasses. Using sales people. How is this even legal? This state requires licenses to sell and dispense prescription glasses.LensCrafters literally charges the most, yet sells only their own brands so has barely any markup, and you get minimal time ,if any, with the only individual who is allowed by law to sell you the glasses. lol
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December 2023 by Cakiyyah Stewart
Matti was extremely helpful with my beautiful Burberry eyeglasses. She was very informative, kind, patient and extremely helpful from beginning to the end. Thank you so much!!!
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November 2023 by Lindsay Hamel
They were excellent! They made sure I was taken care of and looked beautiful in my new glasses! Brian, Jada, and Tiffany were such a huge help. Thank you a million!
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October 2023 by Erin Beattie
Totally shocked and surprised by how awesome this experience was. Dr. Farooqui was AMAZING!!!! So kind and so thorough. He made the (normally fiercely dreaded) eye exam a seamless experience. Totally impressed.Mitch, on the LensCrafters side, was such a great help, and as indecisive as I am, gave his time to help me choose frames and lenses so patiently.The absolute star of my experience was Yolanda. Before this appointment; I made a bi-annual visit to the Monmouth Mall for a spicy Chick Fil A sandwich. No other reason to go there. Now, Yolanda actually made my day, month, year. Yolanda, you are a true queen and I will be devoted to this store as long as you remain in control of the operation!
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October 2023 by Dencey Schmidt
I had such a wonderful experience at LensCrafters in Eatontown! “Jada”, was very friendly and did all she could to get the best price. I don’t have vision insurance but she was able to get Medicare and AARP discounts. Dr Farooqui was very thorough and explained everything patiently, answered all my questions and concerns. The eyewear technician, “Stacey”, was amazing! She helped me pick out the perfect frames and made sure they fit well. I can’t say enough good things about her. I would highly recommend LensCrafters to everyone!
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October 2023 by JoAnn Barreca
Maddie was very helpful and went way beyond any service I have ever had! She took her time until we found the frames that were right for my sunglasses and regular glasses. She deserves a promotion!
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October 2023 by Darren Owens
I had a very pleasant experience a young lady named Maddie was very helpful. And the gentleman that was working with her also was very nice and helpful.ps I was 100% satisfied.
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September 2023 by CM
Second time coming here for my glasses, first time going for an eye exam. Everyone was so kind and helpful. Jada from the exam center went out of her way to help us with some insurance issues we are so thankful to her! Mandy helped me pick out a pair of glasses and was so friendly and patient I would 100% recommend anyone to come here. Thank you Mitchel for cleaning my current glasses. The entire staff is lovely and I always find the cutest glasses here. The 40% discount was a huge bonus today as well
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August 2023 by Joel Mikulyak
Brian and Jay are always a pleasure to work with! They have a great frame selection and always take the time to help out.
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August 2023 by James Rolly
They have a huge selection of quality frames. Their 30 day return warranty can't be beat. They allow you time to browse the store trying on frames without hovering over you. No sales pitch or trying to up sell you. They also have what no other store has - a "glasses whisperer"! Mr Glatt knows exactly what frames will makes you look fantastic. They offer, but don't pressure you into buying something you don't want or need. They treat you like family. I will save myself the time of going from store-to-store and just go directly to them from now on!
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August 2023 by Posh Red Bank
Everyone on the staff is welcoming and friendly. They took great care off my mom, even tightened her old glasses.
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August 2023 by Richard Freundlich
The TEAM at LensCrafters in the Monmouth Mall in Eatontown, NJ are outstanding. Brian, Maddie, Mitch, Jay & Barry are true professionals. I’ve been getting my eyewear there for 5 years. At least a dozen pair of Oakleys + RayBan + Costa and more. There is no pressure. They just try to help find frames that fit both my face and lifestyle that gel with my prescriptions. They have HEART ❤️. They know me by name when I walk in the door. Couldn’t be more pleased with the service I get EVERY time I come in, even if it’s just for an adjustment!Thank you Monmouth Mall LensCrafters.
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August 2023 by Toni Peduto
Mandy and Jada were exceptional. Big sale today and the ladies worked with me. Thank you so much
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June 2023 by nelson wollek
Amazing experience at the LensCrafters in the Monmouth Mall! Mandy took care of us and was extremely patient helping me pick out frames… The rest of the staff was very knowledgeable, friendly and accommodating. Highly appreciated to recommend
