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February 2024 by James Higgins
After having by far the worst experience I've ever had at Any phone stove on Thursday. I decided to give them another chance ah a different location. And I have to say that I am extremely glad I did. Mack and the manager Paul were more than accommodating and went above and beyond my expectations. Not only did they make sure I was adequately educated about my intended purchase beforehand, they were extremely accomadating and patient with we given my previous day's experience. Thanks again Mack, and Pail too, for making this an expierenee I'll never forget.
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January 2024 by Robin Zager
Jonathan was the BEST! He understood my challenges and patiently guided me through the entire process.
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November 2023 by Angie
Great experience at this location. Mack, my T-mobile associate was more than pleasant and very knowledgeable about T-mobiles plans and rebates. Store was clean and organized. I would def recommend seeing Mack if you visit this location.
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August 2023 by Maria Iannuzzi
Received excellent customer service and technical support from Janet and Steve...was a long time AT&T customer, and made the BIG switch with TMobile, Eatontown....thanks for your assistance.
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July 2023 by Marcia & Mel Reichman
Ryan our TMobile associate was excellent. He made our iPhone upgrade seem easy. He was knowledgeable, patient and helped us get the best deal.
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May 2023 by Todd Siegel
Great experience here! Jonathan was super helpful, even extending well beyond his shift to finish helping me. Ibrahem was also really helpful too!
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May 2023 by Erica Kibbe
Steve the manager and his whole team are great! They go above and beyond to make sure that you have a great customer experience. Thanks for all your help
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March 2023 by Jesse Antebi
Mac was a great help. Really helped me set up my phone and answered all my questions. 5 stars!!!
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February 2023 by Antonio Rivera
John Nunez is awesome Really grateful for Steve the manager and John these people took the time they're patient to help me something that I couldn't get in other stores plus I really appreciatethem taking the time to help me out with this they're the reason why I got the phone with T-Mobile . thank you so much they deserve a A++
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February 2023 by Vin Reyes
I wanted to take a moment to express my appreciation for the efficient and helpfulness John and the staff provided during my visit. Thanks for always going above and beyond to make sure my needs were met.
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January 2023 by Rick C
These guys are awesome and wow what a nice store. I could hang here if they offered drinks lol. Great people and great service.
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October 2022 by Glenda D.
I owned my own iPhone 10 that was totally paid for and went into T-mobile in Eatontown, New Jersey. Steve, the manager, told me they have a promotion along with the Magenta plan that will offer me $50/mo for a senior plan. The promotion at the time would allow me an upgrade AT NO CHARGE to a iPhone 12. I surrendered my phone and spent 4 hours for them to switch over my contacts and found out all my contacts had only transferred my last names and all first names were put in notes. Then I received my first bill and was being charged for the upgraded phone that I should have never been charged. Back again to spent for time with Steve who agreed that there was a lack of communication with the central office and that he would credit my bill until it paid off the phone. I trusted whatever he was arranging. My whole motive to switch to tmobile was to save money and only pay for $50/mo. I went today to ask why I am paying for the phone again. I was so upset with this ongoing issue and Steve, the manager said I never qualified for the new phone and that I have to pay back the credit that made no sense why he did it that way. In the end I am being charged for the iPhone 12 that I never needed and they kept my iPhone 10.I have never been so mistreated and humiliated with such a company and highly recommend never choosing T-mobile.
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September 2022 by Robert Cook
The people that helped me were able to help me with out any problems whatsoever.
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September 2022 by Abdullah Alramyan
Texting while talking to us not for little bit the whole time
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June 2022 by Devonne Evans
The representative was very helpful. Went in and got what has to be done in no time.
