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March 2024 by Jedd T.
Awful place . Very dishonest staff just trying to up their commissions. Avoid at all costs
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February 2024 by Jenn
I was greeted immediately and Joel was able to help me get a new phone. He took the time to understand what I was looking for. I got a new phone and all the accessories. The process was very smooth and convenient. Joel even assisted me with my iCloud and answered all my questions. I am tech illiterate and he was very patient lol. I highly recommend coming to this store.
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November 2023 by Spencer English
I recently bought a $40 screen protector from this store that they sold me on. They said that if it ever cracks they’ll replace it for $8. Went in today to buy my wife one of these screen protectors, replace mine (which cracked last week and I threw away because the glass shards were cutting me) and also get a quote to replace my wife’s iPhone.Apparently, if you don’t keep the broken screen they won’t honor the replacement, so we left without buying anything.Seriously frustrated at this policy. They have record of my purchase, and they never told me to preserve the broken screen (why would you think to do this?). I would understand if it was a free warranty replacement, but I’m still getting charged $8.Poor customer service, they definitely lost more than they gained today.
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November 2023 by Alan Klayman
ending a 30 year relationship with att because they wouldn’t allow me to use the bathroom, even though they know i have / had cancer at it becomes an emergency, Shame on you for you inhumane treatment of people. Sad. Goodbye forever.
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October 2023 by Prabha Menon
Had a very bad experience. Went to get a prepaid SIM. Which didnt work and they said they dont give refund. They asked me to buy a new phone that has 5G . Bought a new 5G phone but the Sim still did not work. Finally had to buy a SIM of At& t from Walmart which worked fine . Paid for a bad SIm that does not work. Most unprofessional and the worst Customer service
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October 2023 by Cosimo Patti
Marco and his staff are great. Knowledgeable, friendly, and willing to help.ATT should be proud of the staff and facility.
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September 2023 by A A
Very unhelpful, almost like they’re doing you a favor answering questions. Representative on the phone was a lot more helpful and friendly.
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September 2023 by Erto Mongo
I have been there several times, the representatives range from indifferent to extremely pushy and rude, not wanting to hear questions, or details of the customer want to hear, specially those with inquisitive minds who will question everything they say. They should be trained in business etiquette, they are not the Czars of the land dictating autocratically what they want. They have a job, because of ATT customers....
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August 2023 by Ligia Fechete
The person who took care of my problem had a high professional attire, very well trained in his field, he was very polite and kind. Our experience, although short, was one that delighted us. I recommend this establishment and the person who served us.
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August 2023 by Joseph Barlow
Hailey and Felicia went above and beyond. They did thing for me that I know weren’t part of their job description but they made sure everything with my phone was working as it should. I couldn’t be happier.
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July 2023 by Gianni Attanasio
I have never been more satisfied with the staffing at this location. With Marco at the helm, year after year, i’ve received nothing but outstanding quality service. Whatever you’ve heard about this location that may be negative you haven’t spoken to Marco. If you have any concerns about anything that’s ever happened to you just go talk to him and he will take care of it. When you go to the AT&T store in Edgewater just ask for Marco.Went there and needed help and time and time again he solves every thing I’ve thrown at him.
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July 2023 by Oliver Chang
Store sign clearly says open until 9 PM, but doors were locked. Associates inside ignored me as I tried to open it, not even looking up. Do not recommend store.
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June 2023 by Luis Urina
I am truly grateful for the service as i got a new phone and a bunch of accessories. This service was simply above and beyond by Oscar!!! Your company needs more employees like him!!! Great store representative!!! Quick, thorough, detailed, and efficient!!! Thank you!!!
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May 2023 by Shogo Yamada
Worst experience I've ever had with a cell phone provider. No accountability at this store. A worker removed my insurance for no reason then i came in 3 more times to try to get insurance and each time their app removed it. I'm stuck without a phone and with sass from awful customer service.
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April 2023 by Bacova Real Estate
First time going to this store, and I am glad to go. Oscar was great at setting us up with the plan and was very helpful. I would recommend going there. You will not regret it.