Trek Bicycle Edgewater provides amazing customer service and a great experience. The team is incredibly nice, helpful, patient, and professional. They are thorough, informative, and very grateful to have the shop in the community. Staff members are spectacular and absolute legends, greeting every customer with a smile. They balance needed replacements and services with suggested improvements without feeling like upselling. They quickly fix issues, handle small details perfectly, and provide tips on future maintenance. They service bikes after purchase, adjust bikes, and help with bike fit items, ensuring bikes ride like new. Customers walk out with a smile and report it is the best experience they ever had, highly recommending the shop to everyone. Many state they will definitely be back for any future issues, praising the great bikes and professional crew.
Amazing customer service. Quinn is spectacular and did a great job servicing my bike after purchase. Very happy with the team here.
October 2025
Very friendly and helpful salesperson. Products looks awesome with high quality.
October 2025
Quinn was super helpful, quickly adjusted my brakes and gave me tips on next steps and future maintenance + service options. Much better than my experience with either Trek locations in NYC. They've also adjusted my Brompton in the past while I shopped in Whole Foods next door. Very grateful this shop is here!
