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February 2024 by Steven Werther
My son's car broke down so we took it into Triple A service to get checked out.We were told that there was no oil in the engine and it was seized.That we needed a new engine.We had the vehicle towed to a Toyota dealership in Dayton and it ended up being a bad alternator. they did say the engine oil was a little bit low but the engine was fine. I would never recommend anyone to go to this location .
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December 2023 by Robin Wright
The AAA Edison Car Care Center is awesome. My son took our 2008 Acura TL there for service. Once you walk in the front door the staff will greet you promptly with a warm welcome. We spoke with Alex Tejra and explained the issue we were having with the vehicle. Alex listened and explained that the mechanic will do an assessment of the vehicle and he would get back to us. Within a few hours Alex called and indicated what the issue was. I was completely impressed with his professionalism and customer service. After my conversation with Alex, I felt he went above and beyond to ensure that our needs were met. I felt confident bringing my car to this AAA location in Edison as this was not my first time having our car serviced there. I would definitely recommend this location.
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December 2023 by Trish Menendez
This was the worst experience. I made an appointment because I needed a new battery that should have been free with my AAA membership. When I got here I wanted to leave the car and run to Walmart and was told to wait. After 3.5 hours and $220 they seemed surprised I was not happy. I understand they were busy but whatever happened to customer service and follow up. I had to track them down just to get them to look at the car! Unbelievable! Worst customer service experience ever. DO NOT RECOMMEND ?
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December 2023 by Lei T.
I always have my oil change in this location. They are efficient and within an hour I have my car back. Alex was really helpful, very professional and respectful. He also make sure I got my discount as a Triple A member. ?It is also a plus that Costco and Walmart are just a walk away, I save my time wity my grocery chores.
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October 2023 by MARIBETH BABEU
Lori was very helpful. We went there to get passport pics and to renew our membership. She offered us all the services we qualified for but was gracious with our refusal. That makes me WANT to look at the financial products AAA offers. Hard sells aren't always good. There was another lady who sat by passport pic area who was helpful with information about AMC discount tix.
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October 2023 by sudhanva.r. moudgalya
YOU HAVE BEEN WARNED!!!Bunch of scammers at this place. All the 5 star reviews might be fake or paid.Tried to scam me for over $1000 for brake service which my car did not need. I had previously gotten brake service at Midas and I took it back to Midas today after getting this ridiculous $1000 quote for brakes and turns out my car doesn’t need new brakes for another 2-3 years at least.Update: 4 days after oil change, I got check engine oil warning. Looks like the geniuses here can’t even do a simple oil change right. They put the wrong quantity of oil. Almost a quart less than needed.
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September 2023 by D O
Alex T. and his team always go above and beyond for all the clients. He is very knowledgeable of cars and any issues that they have. They are pretty quick, depending on what needs to be done. Overall, I do recommend this AAA location if you need help with your vehicle.
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August 2023 by ALLEYCVTz
AAA is my go-to for any service needed on my Hyundai Elantra. The auto repair people are always helpful and straightforward. While I’m not a car genius myself and I’m sure they know that, I don’t ever feel like they are intentionally trying to screw me over - like other places tend to do. They will recommend certain services but they do not push those services on you any further if you decline, which I appreciate. Despite my AAA member discount, the bill is always brutally painful - I could probably get my car worked on by some backyard mechanic for half the price - But I’ve been there, done that, and AAA is the ONLY place where I never needed to bring my car back AFTER a service. They always find the problem, fix the problem, and then I have no further problems from there on. Alex was my service advisor and I believe Devron worked on my car. 10/10 service all-around at this place.
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August 2023 by Decals By Design Sales
Another Amazing business in Edison!! Thank you again for the super fast service for an International Drivers License. I mistakenly walked in at 5:57pm thinking they were open till 7pm but they closed at 6pm. The two women who helped me were super fast and efficient and stayed 15 minutes late to get me out the door as I was leaving for vacation the next day!! All of this and I wasn't even a AAA member. Thank you again for your amazing service!!
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August 2023 by Heather DeMeo
No integrity, no work ethic,no customer serviceI am saddened to write this because I have had good service in the past, so when ny father's car broke down I recommend them, thinking they would take care of it.First off- Jon has no interest in doing his job. My father had to call in the afternoon, after Jon said he would call. When my father mentioned that Jon said he was trying all day. He called my cellphone once and left no message. I'll own that I missed the call, but to tell someone they were trying all day and you call once and leave no message, that doesn't equate to he was trying all day. I'm attaching a picture of the call log as proof of lying.900 dollars later, the car still doesn't work and they recommended it has to be towed to the dealer. However, AAA doesn't provide towing service?While the car was at AAA, they don't call to update you what's going on with the car, they don't go into detail what's wrong with the car, except to demand that you authorize what might work.This is no way to do business. They used to be great, now they just break cars and run up the bill.It is a shame- I don't know what happened, they used to be good.
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August 2023 by Ajit Dalal
Not recommended from my side. Update on the service. Went for a simple oil change and free tire rotation. They said my earlier mechanic cross threaded the lug nuts. So many of the wheel studs broke and they replaced it and did the tire rotation. Guess what, after few months when I tried to rotate the tire, many of them are again cross threaded and broke again. Not only that, they left couple of studs loose. So the lug nuts and studs just rotate and you cannot take out the wheel. Had to break the lug nuts and replaced 6 studs again. There was another customer who also came for some small job and coincidence, his earlier mechanic also had screwed up so these nice people resolved it, of course with extra expense. So you guys get the gist of it. If you get a feedback that your earlier mechanic has screwed up something, so you will have to do extra work, then you know you are being deceived, like I was. So a $50 oil change cost me total of $500 by now.
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August 2023 by Andrew Bencivenga
AAA is the best company to go to when Your vehicle needs repairs, ect. They have the best staff The best maintenance,and the best team. Please check them out, you get 10% off if you're a AAA member. I recommend this place.
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August 2023 by Heather D.
horrified with the way we were treated. The service advisor has no integrity, is a liar and not one person seems to care. Stay away from this place if you value your car and your money.My father's car broke down. I had him towed to AAA in Edison where I normally go.Jon, the service rep took in the car. He assured that they would take a look at it. They left it in the Walmart parking lot for 2 days.When my father called, Jon lied to him, said he was trying to call all day and no one picked up. My father is retired, no one called him. He called my cell phone and left no message.When he finally talked to my father, he basically bullied him into a new battery. Jon said the battery died and needs to be replaced before they can do anything. Didn't offer to jump it, it had to be replaced. My father's battery was relatively new, but Jon wasn't having it. Then he said it was the alternator. 900 dollars worth of car repair and when my father went to pick it up, the car didn't make it out of the parking lot. No communication from their so called service department. They finally said it has to go to the dealer to get it fixed. My father says ok, and AAA can not arrange a tow. He has to get it himself, but they will let the dealer know what happened.So, AAA, who I believe has a reputation of roadside assistance, couldn't figure out how to get my father's car towed for a dealer, states, they will let the dealer know why the car had to be towed there (since my father could only get the tow after hours). My father gets a call from the dealer asking why the car was there.So, I am beyond disgusted with how they treat people. My father is elderly and when I went to pick him up, Jon says he will help him to the door. Jon is no where to be found until I walked in there.I don't understand what happened, because they used to be good. They were also supposed to call my father to talk about his experience, and no one calls, because they don't are.My next complaint is to the NJ Consumer Affairs and the Better Business Bureau. They have no problem running up the bill, without fixing your car.
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July 2023 by A
Made an appointment for service to replace my drive/serpentine belt. When I arrived at my appointment time everything went as smoothly as possible, very quick and flawless. Of course belts are pretty easy to do, but wanted to leave a review for people to know something as simple as this can easily be taken care of at AAA. No other services were pushed on me. And used a coupon from the AAA website which was even better. I'll probably go back for other simple services and will update my review if something goes wrong in the future.
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July 2023 by Ibraheem Sharaf
My car was towed here after a torn driving belt. When they took a look under the hood, they told me that I’d need a new thermostat in my engine because the engine overheated, a new serpentine belt, a new water pump, a coolant flush, and 4 new tires. I was quoted $2300 for this. The reasoning for replacing the thermostat was “because the engine overheated” which makes no sense seeing as the thermostat was working and the check engine light came on when the water pump wasn’t working.. I went to AutoZone, bought the parts and tools necessary for $250 and did the entire repair (minus the thermostat) in 2.5 hours and all the lights went away and the car runs good as new.
