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January 2024 by Fabiola J
I scheduled a rental to pick up at 5 pm. I was in a Uber with a ETA 5:02. They denied my pick up for just 2 minutes. There is no service. Please people be aware. I learned my lessons for Next time ,I know what to choose.
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December 2023 by Kelvin Almeda
Absolutely robbed me using a Tesla model 3. Gave me a Tesla with about 17% battery remaining when it’s supposed to be minimum 70% when I brought it back I brought it back with even more charge then I had received about 45%. THREE months later I get a bill on my Amex for $144 from Avis let it be known I rented the car for only 27hrs and was billed 2 days which is fine I knew that but that was all paid the following day but when I called to find out why I was billed $144 extra I was told by the first representative that I brought the car back with less then 70% and I told them that I actually gave it back with more charge then given. I called this Avis and told them why did you bill me a charge for bringing back the car with less charge then given and was told we don’t bill you but corporate does. But corporate will go off what the owners state is on the meter on car when given which is imho true theft because I am having trouble even with documentation showing I had to charge at Tesla Woodbridge wawa location for 45 minutes only 15 min after leaving this edison Avis rental store. I should of been immediately refunded yet 5 months later I still am out $144. The best part is I can’t get an itemized receipt from Avis and now they are telling me that I’m not being billed for bringing back car less than charged. They are telling me it’s all charging fees and Tesla is to be blamed with their rates which I said ok show me an itemized receipt of my charge times because I’m coming up with $21 as I only used 350 miles and they told me to call Tesla . This is absolute theft ! I’ve owned a few teslas I know how much $144 in charge rates get you and it’s well over 1000 miles. I paid almost $400 total renting a Tesla model 3 from here for 1 day and 3 hrs DO NOT GO HERE! (I even had the car washed before return) I rent monthly and will never go here again. “Also confirmed on receipt gas/charge gauge on Avis papers say full charge. Similar to other reviews this location is deliberately scamming to gain excess fees on return” MUST BE REPORTED!
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August 2023 by John Harville
Horrible experience and rude employee (named Ahsan or Sohan sp?...he refused to tell me his last name). AVIS in Newark airport gave me an unsafe vehicle (completely bald tires) and I didn't want to drive it any further than absolutely necessary. So I decided to return it to the nearest AVIS location, which was this place. They gave me a big hassle returning it and charged me more than my contact....despite AVIS' neglect. I've contacted AVIS management as well as my corporate travel representatives to look into this matter. Based on my return experience at this location, I would not recommend giving them your business.
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July 2023 by Shilpi Singhal
The person who greeted me- Ahsaan was great. He was polite, kind and accommodating.Car was okay. Lower on gas and fluid, also needed wheel alignment.
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August 2021 by tiffany wortman
Horrible owner and place. Rented from here in May and care was dirty, came back because Travelocity booked it there and the Toyota Rave was filthy the woman said take it to the car wash and bring receipt. The care was dirty inside and out with covid you would except the cars to be cleaned daily. This owner refused to pay the paid receipt he said a car wash was $10, I asked where for inside and out? He refused got very nasty then accused me of being nasty towards him all because he didn’t want to pay. If he doesn’t wanna pay he should clean his cars..look at the ratings most are1 star I would’ve gave a negative 1 if I could for the service and the car drove horrible but I just wanted my car wash fee back I would’ve even took half. I also posted on Facebook and went live He is the owner and treats customers like garbage. The pictures are of how I left the car Sunday afternoon
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August 2021 by Tiffany Wortman
Horrible experience the owner is very disrespectful. When I picked up the rave 4 on Friday it was filthy the woman said take it to car wash and bring the receipt. I returned the car Sunday $365 from Friday to Sunday 2pm. Today I took the car wash receipt to the owner and he went off and refused to pay, he called the employee and she said yes he said I was supposed to get a basic car wash for $10 I asked what car wash cost $10 for inside and out, and you should clean your cars
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April 2021 by Dymond C.
This man is an complete p**** very nasty attitude and also racist. Please do not ever rent from avis in edison you'll be highly disappointed
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March 2021 by vova petsyukh
My worst rental experience ever!!!!!! I don’t recommend you to go this location this owner or wherever he is his name is Bob absolutely nasty unprofessional !!!!!!! I told you never !!!!
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August 2020 by çağlar özata
Renting a car from this agency is a big RISK. You will be not welcome to the office. You will get very rude service. You may not get a car to rent.
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August 2020 by mark edison
NEVER EVER GO THERE. THERE IS A MAD LADY WHO IS TRYING TO GIVE YOU THE MOST HARDTIME YOU WILL EVER SEE. SHE HATES PEOPLE , i have rented 3 cars from newark airport with no problem. But she didnt give me a car.just because my license from out of state. I had to came back.
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July 2020 by Eduardo Nuche B
Need to update my review as I received a etoll charge and the person on this location didnt care and didnt know the process. I use the car for in town trips and they are charging me tolls from Delaware, Ohio and garden state. Come on I fill up the tank and it was 2 usd.I will never come back
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May 2020 by Vijay M
You call the number and you will know why I am giving one star!
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May 2020 by John Savell
Worst place ever. Went at night and never did Pre trip inspection. Then tried to charge me for scratches that were there previously. This guy is a croook. Do not use!!!!!!
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October 2019 by Elle Mills
Your dishonesty shall be your undoing! The gas was half full and he told me I could return it at the same time on a Sunday instead of the late night Saturday. Charged me for an additional day plus gas and can’t even tell what else. I showed them my receipts and everything and the super RUDE guy tells me the license plate # has to be on the gas receipt!
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October 2019 by Elle Godschild
Your dishonesty shall be your undoing! The gas was half full and he told me I could return it at the same time on a Sunday instead of the late night Saturday. Charged me for an additional day plus gas and can’t even tell what else. I showed them my receipts and everything and the super RUDE guy tells me the license plate # has to be on the gas receipt! ? really?! This place should absolutely NOT BE IN BUSINESS! I will be sure to report to the BBB! Stop stealing from your customers! Avoid these people at ALL costs! 1 day rental $90 turned in $250.... your dishonesty shall be your undoing for sure.
