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October 2024 by Tatiana
This location is awful and raggedy by design (*ok they finally renovated but it's still raggedy service wise) and the nasty staff meshes right in. The receptionist has a bad attitude and is unprofessional. My car stopped working while I was driving. Yes while I was driving out of the mall the car turned off, steering wheel locked WHILE I WAS DRIVING! I called this location to let them know the car is being towed there. I call to check before I have my husband drive me there and the receptionist was a ..... Like i'm bothering her. First I called to speak to service to let them know my car stopped while I was driving, the service person was unpleasant and like "I don't have a loaner" basically oh well. I ask to speak with the manager and he's like he's not in his office. I had to yell "GO FIND HIM!" Manager gets on said he will find a car for me but this whole nightmare I'm being treated with rudeness and disrespect. I'm going to find a way to get rid of this car! My husband has a BMW and their customer service is top notch.
***Update 10/10: The following really solidified my irritation and my new search for a new luxury brand of car that also offers luxury service. They claim they did not have loaners BUT after I went off in a tantrum I was given one. The loaner was dirty and dusty, smelled of cheap cologne inside, disgraceful. When I returned the car I see a $4 bill on my AMEX card for .08 miles of gas!!!! No one told me the loaner is from enterprise rental company. It's not, they nickel and dime like it's kia or other alleged lower end car brands!
My review above remains 1 star 0 if possible. I will try mercedes or porche because I want to get rid of this broken car and poor customer service I received. It makes no sense to pay $732 for a car note, alternator breaks down at only 13k miles and then i'm lied to there are no loaners, I am also charged $4 for gas. This is not upscale service at all. My mgr has an audi but she is in TN she said she is always given a loaner if her car needs to be kept and there have been times when the TN audi has even picked her up from work etc. Bell Audi customer service needs a revamp. I do not like how I was treated and nickel and dimed for $4. Dealerships have gas on site. I literally drove the loaner I begged for, home, picked my daughter up from school, then back to the dealer .08miles and they had the nerve to try and bill me for gas! Never told me this is a rental not a loaner with scamming fees. Gas tank was only a drop less than when they gave it to me.
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October 2024 by Bryan Yabut
Great, seamless, professional experience which felt like I didn't have to lift a finger - extremely satisfied out of state purchaser!
Highly recommend Bradley Kirkland - he was able to make the sales process easy and smooth from across the country.
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October 2024 by Audi Syed
A+ service
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October 2024 by Ajay Vale
timely, Courteous, Efficient
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October 2024 by Ruby R
Service department review -
My service representative Nik is a god sent !
He goes over and beyond when it comes to my cars performance. Quick and hassle free every time.
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October 2024 by Chris Zardavets
Terrible, terrible experience. Very little as to what was said to me was truthful. Service was and continues to be non existent, which is so surprising for a “premium” brand.
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October 2024 by Gee Trinidad, Nurse Practitioner
I have an amazing customer service advisor Alphonse Panlilio. He is very patient, kind, and very professional.
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October 2024 by ania pierre
Bell Audi is the best car dealership in the area. They have great cars with great prices. Everyone is very friendly and knowledgeable. Angel is very professional and understanding with great customer service skills. I am very pleased with my purchase today.
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October 2024 by Fred Corotan
Bought a 2024 Audi Q5 from Bell Audi. Omar Zidouh did an excellent job helping finalize the deal. Entire sales team are very helpful in explaining the details of the contract. Bravo to all.
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October 2024 by R K
Had a fantastic experience at Bell Audi, picking up an ETron GT. Jason the sales advisor and Eric the finance manager made the process quick and painless. Loving the car so far!
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October 2024 by Jillien Salsano
My husband and I purchased an Audi Q3 from Will land Jeff last weekend. We were very happy with the service and the time spent with us going over our options. This is the second time we have purchased a car from this dealership. I have taken our other car in for service, and plan to do the same for this car, and everyone in both sales and service could not have been nicer and easier to work with. Thanks Bell Audi!
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October 2024 by Jenifer Rosenthal
Very nice. Works with clients to get them into exactly the car they want.
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October 2024 by Michael Sweeney
Alphonso was great! He told me he could get me out quickly and he delivered. Thank you Alphonso
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October 2024 by Nicole Campece
My husband and I have been purchasing from Bell Audi for many years. Jason Skolnick the Brand Specialist & Sales Manager Albert Nkansa are highly knowledgeable and professional. Every car we have purchased from start to finish has been an excellent experience and we recommend using Bell Audi.
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October 2024 by Dan Dellaventura
5th car from Bell Audi. Buying, leasing, service doesn't matter when you are at Bell Audi it's always a great experience. Want to Thank Chris Paul for the outstanding customer service for our latest Q5. We met once and decided on the vehicle, when we came back to pick it up all the paperwork was ready to go and made the whole process a real pleasure. Will see you again soon for number 6.
