Costco Hearing Center is noted for providing a high level of service and quality hearing devices at a favorable price compared to audiologists, with free supplies included. The staff are generally described as pleasant. However, significant criticism is directed at the overall customer service training, particularly regarding phone etiquette, as calls are answered too hastily and messages are not taken. The broader Costco location receives praise for its amazing product selection, especially alcohol, and for having great deals and low gas prices. Many customers love the store and plan to return. A major and repeated drawback is the severe overcrowding, particularly on weekends and late afternoons, which leads to a chaotic environment in the parking lot, aisles, and food court. Customers advise avoiding these busy times for the sake of mental peace.
Training for employees IMPERATIVE!! Phone mesages are a joke! Phone rings 1 time, and as I run to answer it, employee has already hung up. NO MESSAGE!
December 2023
After spending literally twice the price at an audiologist for my last 2 hearing aids over the past 10 years, I am delighted with the high level of service and the quality of the device I bought at COSTCO. Plus, as a bonus, the supplies are free.
April 2023
Love this place..... don't go on Saturday's the place is a madhouse! Always has a great variety of salads cheeses
