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August 2023 by VariousOrchids L.
They closed down the entire pharmacy for 1/2 an hour for lunch, instead of taking shifts for lunch and having two people there to help people who can only come during their lunch to pick up prescriptions for their family members because they also have tight work schedules. If you can change your pharmacy to somewhere else, do it, they don't care about their patients. This isn't the only problem I've had with them.
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March 2023 by Karan R.
I had a prescription that I asked my doctor to send here, the pharmacist spoke to my doctor and incorrectly spelled my name into their database. I went to go pick my prescription up and they said they did not have a prescription ready under my name; I call my doctor up and tell him the situation, my doctor calls the pharmacy back and asks them why they didn't call back even though I told them to check with him, or why they didn't call back after knowing this was a medication needed for my heart condition. They apologized to my doctor, but my doctor requested they apologize to me and to get me my medication immediately because they had already wasted more than half a day. They did not call back or apologize, and I had to go back to the pharmacy after my doctor called me back apologizing for the delay. Very disappointing experience, and the quality in the staff's approachability and friendliness has greatly diminished over the years after using this pharmacy for me and my family. I have since switched to the local Walgreens, it's already a night and day experience!
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March 2023 by David O
I usually don't do this because I've always been patient, but what a bad service, it's one of those places you say you never visit again
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January 2023 by Tam Nguyen
CVS is just right for me.
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October 2022 by Paul Cicalo
CVS pharmacy/ store was organized, associates were polite and knowledgeable and checkout was a smooth transaction/ transition!
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September 2022 by Teria Armstead-Busby
Husband did a COVID-19 check. Long was a little long but pharmacist was helpful and nice.
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June 2022 by Soaman Khan
Initially we were told your Medicines will be ready within 15 minutes.But when we reach there after one hour.Then they told us wait for 15 more minutes Medicines are not ready yet. After 20 minutes we went there again then they told us to make queue(10 ppl) and will tell us status.Really pathetic service
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June 2022 by Gail Eisen
Horrible service in pharmacy. If my insurance allowed I wouldn’t be going here
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April 2022 by Victor N.
Booked COVID test for 3 people, they say we can go any time. When it's our turn in the drive thru, the pharmacist said she can do 2 because it is going to be her lunch break! We asked if she can do one first because one of us is really sick, but she said no because we booked 3, and she can only do party of 2, and sent us away. What kind of service is that?
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January 2022 by Kate Passeggiati
Had a covid test here. Process was smooth, pharmacist was extremely patient and helpful. Be prepared to wait in line behind people that are easily confused.Watch the video and dont be afraid to ask questions. Hope everyone's tests are negative. :)
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October 2021 by Denise N.
I've been using this CVS for about 20 years for my prescriptions and often shop in the store. Lately the pharmacy is horrible. always a problem. They used to greet me by name (before I would tell them my name). I am taking my business elsewhere. How can I trust they are giving me the correct medicine when they don't know how to use their computer system to fill the prescription.
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October 2021 by Mike L.
Just got a COVID test through the drive thru after experiencing cold/flu symptoms a couple of days ago. Wasn't feeling great but really wanted to get checked out.Had to wait over 30 minutes and there were only 2 cars ahead of me. Have been to multiple CVS locations in Union and Bergen counties and have never experienced such a long wait especially for just 2 cars, and at first I wasn't even sure if the drive thru was open. 2 cars behind me in queue just drove away. Understand things can get hectic so thought maybe they were understaffed that day.Tell the pharmacist I have a COVID test and another 5-10 min to prepare the kit. She asks if I had a test at CVS before and I say yeah but 6 months before. She then says to call if you need help and goes to her desk.Had a vague recollection of how the test went and had watched the tutorial video before, but since the kit had no instructions I took the paper out and looked at it. Asked the pharmacist again how deep into the nasal cavity and how long, and she gave a swift answer then went back to her desk. Well, found out shortly afterwards the paper I took out had fell to the floor, and turns out it's lab paperwork, so my test will probably not process.I contrast this to the test I got 6 mos ago at another location. The pharmacist had the kit ready almost immediately and walked me through every step with the bedside manner of a caring nurse. There were many cars yet he processed everyone quickly. At this location though the car in front of me was just picking up prescriptions and it took upwards of 15 minutes. The pharmacist wasn't attending to clients inside but just at her desk. Drove 30 min while not feeling so hot to get this test and now have to schedule another. I work In healthcare and know things can get hectic but you never assume a patient/client knows what to do with any medical procedure, let alone one done 6 mos prior. Very irresponsible. Now I know why this was the only CVS location with a test available within 3 days.
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July 2021 by Shana J.
took off 1 star because sometimes it takes forever for someone to pick up the phone and come to the drive thru window, i understand things are busy but at least notify me that there is a wait instead of me just sitting by the window for 10 minutes. otherwise, this pharmacy is a good place to go. they do try to help and work with me on meds, apply coupons for me etc. your experience honestly depends on the pharmacist you speak with. most pharmacists here are wonderful and helpful. most. one employee who i appreciate is david, he is very patient, thorough and kind every time i go to pick up my prescriptions. thank you!!
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January 2021 by Vishal Shah
It used to be a decent pharmacy with pharmacists and technicians that were polite and helpful. Had been seeing deteriorating attitude over the past few months and today was completely unprofessional. When I asked for the meds they were like they have nothing to fill. Then I ask them to check and over the next 20 mins there’s some confusion going on. Apparently the meds were mixed up with someone with the same last name. Then when the prescription was ready the pharmacist THREW the meds across and it landed on the floor!!! No apologies nothing!! When I asked what the issue was they didn’t know and didn’t even bother to apologize. This is the second time they’ve mixed up meds. Completely mismanaged and unprofessional. Avoid if you can. There are a lot of other pharmacies in the area.
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June 2020 by Marlene T.
Tried to get my prescription refilled via drive-thru. I was told that I usually get the brand name at $100. I replied that my primary MD always prescribed generic. I called my MD and he called CVS while I was also on the line. The pharmacist was arguing with him,the MD telling her that he ordered the generic, pharmacist persisting until he demanded that they fill the generic. 2 questions - 1. Why the pharmacist argue ? 2. Why could they not apologize ?