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February 2025 by Suneet Bhatt (Is it really Suneet?)
This was one of the worst retail experiences I’ve had. And it explains why these places are struggling.
I got sneakers as a Xmas gift that don’t fit. I went to return them with the gift receipt and was told they don’t give store credit. I have to buy something with all that money.
I picked up three sneakers of comparable prices … and for none of them did they have my size for me to try on.
I bought sneakers I don’t even want and was left with $40.
Still no store credit.
I bought a lame hoodie and had $7 left.
Still no store credit. I told them to keep the money.
They wanted me to buy a shirt and then pay the difference.
They wouldn’t let me leave.
Finally they offered to return the difference to the original card.
I would have done that from the beginning.
The guy working was kind. He couldn’t do anything but he knew it was a tough policy and tried to help me find things in the price range.
The three women working there were rude, not helpful, dismissive and disinterested.
Foot Locker in Menlo is not a place worth going to. And now I have $150 of merch I don’t even want.
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December 2024 by Arvind V
Horrible experience with few of the staff members commenting on us behind our backs. The sales person Edgardo was very rude and showed his displeasure and unwelcoming behavior. Always trying to insult in various forms. Finally he even ordered us to repackage 2 pairs of shoes that we tried before and hand it over before we proceeded to checkout. This behavior took a toll on us. What was supposed to be a happy holiday shopping trip turned out to be a horrible experience.
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September 2024 by Andrew Lisboa
I did not understand at all what this store is for, and why come there. I don't even want to describe that horror
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August 2024 by Baggerman5000
It's footlocker, lots of great shoes and a friendly, helpful staff!!
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June 2024 by Mamtasingh Chauhan
Awesome customer service, staff was nice and eager to help .. prior to this we went to the shop just in front of this JD, I asked for help and the staff was ignoring and going inside … I asked for the foot measurement for my kid.. they said they can’t find it .. but Footlocker staff was a 5 star staff , got shoes for the kids at amazing price too
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December 2023 by MR Gomez
Customer service at the register was HORRIBLE. employee was very rude. I had my bag thrown at me with the shoes in it.the force from the throw caused the gift cards on the counter to fall with such intensity When I went to scan my FLX on the phone she grabbed the phone out of my hand and help my phone hostage. This was out of hand.Did not give me a receipt. When I went back for it I got it thrown at me! Is this how you treat your customers? The girl had blonde hair with a part. Semi darkskin. GET HER OUT OF THERE. YAVELY M SHOULD BE FIRED!!
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December 2023 by Carmen Gomez
Customer service at the register was HORRIBLE. employee was very rude. I had my bag thrown at me with the shoes in it.the force from the throw caused the gift cards on the counter to fall with such intensity When I went to scan my FLX on the phone she grabbed the phone out of my hand and help my phone hostage. This was out of hand.Did not give me a receipt. When I went back for it I got it thrown at me! Is this how you treat your customers? The girl had blonde hair with a part. Semi darkskin. GET HER OUT OF THERE. YAVELY M SHOULD BE FIRED!!
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November 2023 by Nestor Orellana
Worst experience ever the lady was so rude
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November 2023 by barbra santos
Shawn Helped Me out picking out the right size shoes. I really wanted the black and white panda dunks, but they didn’t have my size. Shawn personally took his off his feet and gave them to me for half price! He told me it was no big deal, he didn’t mind riding his bike home in socks. He made my day
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October 2023 by Isaac I.I.M.L (Isaak)
The place is good
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September 2023 by Magda Elzatahry
This place is a horrible place they have horrible workers and they do not respect the costumers. We tried to return brand new shoes that we didn’t use once and they said no because we come here to much. The quality is even so bad that once I bought nike’s and I found dirt under it. I am giving you this advise because if you like this place and you go to this place a lot, like I use to they will disappoint you and I am telling you this because I am sure that you will loose your money the way I did, so I will never visit this place again.
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September 2023 by Mustafa Elzatahry
This is store is horrible I tried buying some shoes that were just released and I had to wait 1hour until they gave it to me but the wires thing is that other people were getting it and they had no problem buying the shoe. Bother thing is that the workers there are disrespectful my mother was talking to them she is not that very good in English so they keeped makeing fun of her becouse she tried to tell them something but she did not know how to the manger came and it turns out for him to be disrespectful to and this is not the first time me talking to a manger that was disrespectful in this store and multiple times I bought a shoe that was already dirty and so i returned them but the last time I did they said no becouse I made them dirty but as I said they came like that what I am trying to say is the workers there are so disrespectful so take my advice and never go to this store it is horrible
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August 2023 by Kimberly Gray
Love this
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July 2023 by Arielle Flores
Had a great shopping experience! ?
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June 2023 by michael walton
Great fast service
