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January 2025 by Susana Aguirre
On Friday, December 27, I was the victim of a robbery in this store. Only 2 employees tried to help me. But if you go to this store, be very careful not to lose sight of your belongings because people come in to steal bags!
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September 2024 by Liés Gonzalez
Just did inventory for this store... very well organized...
Reasonable prices, very beautiful, nice, & unique styles
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August 2024 by Super Teddy
I bought some clothes and a pair of sunglasses at forever 21. They forgot to give me my $10 sunglasses but still charged me for it. Though I still have the receipt, I have already gone home so there is no proof that I have the sunglasses, meaning I can not get a refund. I still do not have my sunglasses
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March 2024 by NMC TV
Forever 21 has a huge Card scam going in. I was convinced by salesgirl for the card in December 2023. I made only few purchases from card as there was no real advantage. I got the email for those purchases in January and i made the payment many days before it was due. Since i had no balance and did not purchase anything so March came , did not get any email. Now suddenly Comenity bank, started running after me for one payment of 47$ and late fee of 45$. I am in shock, Macy's is switching its cards to American Express and Forever with little known bank. Please do not get trapped in the Card Scheme of Forever 21. It is a huge scam, intend to take them to court.
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September 2023 by Pam K
Extremely livid at the fact that after spending my time walking through the store and finding items I liked, I chose to try the outfits on prior to purchase. I had 6 outfits in total. The problem is that when I went to try them on I was told that the fitting room was closed and that it would not open until 3pm. At that point, it was 12pm. The excuse was that the person who opens the fitting room wasn't due in to work until 3. Now, there is no door to the fitting room, so it wasn't like they needed a key. There was a rack of clothes pulled in front of the entrance. It was suggested that I go walk around the mall for 3 hours and return at 3 or purchase all the items, try them on at home and then come back to return whatever I chose not to keep. I was ABSOLUTELY NOT walking around the mall for 3 hours just to kill time, nor was I going to purchase everything and then have to make time to come back to the store to make a return when there's the convenience of trying on the clothes there, making my purchase and then going about my day. Depending on the fit, I could have purchased all or none of the outfits; however, that location will never know. I'm glad I was able to go to the Woodbridge Mall location, try on my outfits with no problems and make my purchase.I'm only giving a 2nd star because the store was clean.
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September 2023 by Eronini Decker
Very bad customer service as they spent more time chatting and laughing amongst themselves instead of helping the line of customers. Granted they seem to be high school kids from the looks of it, only one seem to be ringing up purchases yet all for employees kept chatting amongst themselves.My 10 year old daughter had to walk up because they didn't even call the next customer because she was chatting, as she rang up the products she kept chatting looking somewhere else, after the receipt printed out she grabbed it put it in the bag still looking somewhere else chatting and pushed the bag forward to my daughter. No handing over of the bag, no thanks for coming in, no nothing, didn't even look to see if my daughter grabbed the bag or not. My wife was so disgusted she wanted to speak with a manager but I told her no need to. I rather just review the location. The employee Avishka was "terrible". I have had much younger associate provide much nether customer service. She doesn't need to work there, actually they all may need training or need to quit if then they'll have all the time to chat with each other.
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April 2023 by shae arabella
RUDEST employees. close the store 20 minutes early to customers, refuse to allow customers to browse or make their way to check out to purchase multiple items in their hands/baskets. this is no way to run a business, and it’s no shock that many forever 21 stores are closing. terrible customer service, they do not care about customers that are looking to purchase, only about closing the store early. i will be making all of my purchases online from now on to avoid having to deal with rude associates. very upset and disappointed by this experience. do better for the customer experience!
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March 2023 by Austin Giltus
Many may think “Forever 21” is only for young adults and teenagers. No this cloth store is for everyone who want to feel “21”. This store will make you feel 21. Very trendy and cool designs.Inside Menlo Park Mall and easy access. I enjoy shopping latest trendy cool designs. If you visit Menlo Park Mall, please do check out. #Forever21 #Trendy #CoolDesigns
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February 2023 by Jackie R.
Got a GC for xmas, never shopped here before, they have some cute stuff, big store, but so many crop tops?
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November 2022 by Jordan Ortez
Poor service the manager is a karen who bobs her head when she speaks. Not helpful people and can care less about the customers who come in.
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August 2022 by Ami Patel
Good clothing styles, but some of them were not in store which had really good deals online
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August 2022 by Kenya Ouko
They didn't have enough nice jackets but they did have a few outfits and jewelry I liked.
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July 2022 by Reesey Barbie
ITS FATHERS DAY AND I AM HERE IT SAYS ITS OPEN AT 10 ITS 1123 AND IM STILL WAITING THE GATE IS STILL DOWN
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June 2022 by Mid Hun
Great collection for wonderful price.
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June 2022 by Ginah Alexander
Love the plus size section
