Johnston & Murphy is praised for its excellent customer service, with sales associates like Melanie and Meemo providing helpful and patient assistance to customers. Shoppers have found the store pleasant and appreciate the quality of the shoes. However, there are concerns regarding the online exchange process, which can be slow and lacking communication, leading to frustration for some customers waiting for updates on their orders.
Great store the sales associate Melanie was a dear and very helpful and patient. She helped me find perfect shoes. Explained the products very nicely. Store was pleasant to be in.
