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September 2024 by Tyshenda Brooks
Fatima is amazing! Very kind and wonderful. If you decide to shop at this location please request her!
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May 2024 by Asia Hartgrove
I made a purchase on 4/20/24. Before leaving the store, the sales associate and I noticed the tag on back of the jumpsuit. The sale associate said that it would be okay if I needed to return the item. She stated the internal tag is what is necessary for scanning the item. I made sure to get a paper receipt and even signed up for the app as she suggested. I returned the item on 4/26/24 unworn and never taken out the bag since purchased. During the return, I was also purchasing another shirt. The store’s manager Fatima gave me a hard time about the tag but I assured her the previous associate said it was okay. After leaving the store, my bag went off at two other stores. I returned to MANGO to have two other associates tell me it was part of their new security tags for summer items and they assured me they resolved the problem. I then went to another store where my bag continued to go off. I returned to MANGO and explained I had already returned once before about the security tag, was told it was resolved, however it was; and now I would like to make a complete return as it was ruining my shopping experience. The store manager Fatima then proceeded to ask me if I had on jewelry from the store. I asked her why she said that,? She said she was making the only conclusion it could be. I had no pursue. No pockets as I was wearing a dress. She had my entire bag with her to review it’s contents. I asked the manager Fatima to kindly not make such presumptions because that would imply I was stealing. I’m in utter disbelief. I’m calling corporate as soon as I can reporting the incident.
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February 2024 by justin martin
Went in for a return after online purchase staff were quick to dismiss my concerns and unable to questions left with the product and had to contact customer service online to make the return.
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December 2023 by Alice Lee
I had a great experience at Mango! The store associates were extremely accommodating and helpful during my shopping experience. Not only was I greeted and welcomed, but also accompanied in a comfortable manner along the full purchasing process. I didn’t feel hovered over at all which allowed me to really take my time around the store and gauge my options. I picked out a nice holiday dress to wear to my work party! Thank you to associate Michelle for guiding me to the accessory section and helping me pick out the perfect bow earrings to match :)ManGo-go-go!
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November 2023 by Idrissa Wade
I would never shop at Mango again. I left without a purchase the staff lacks diversity the customer service was horrible.The merchandise wasn’t tag improperly with only Euro pricing the manager on Duty Alisa stated that they have no policy and that the decision to do the right thing was left up to her. I have body dysmorphia I left this store feeling low and my anxiety was triggered.The rest of my evening was ruined. I think the manager did not want to honor the tag because of my race since she clearly stated the decision was left up to her .
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October 2023 by Chanecia Allen
Will never shop here again. I was profiled by an associate while shopping. I was finishing up what I was getting and she took my items from me and placed them on hold though I told her I was just getting one more item. Their customer service was poor. Not pleased at all.
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October 2023 by K V
Very bad customer service and return policy. New item with tag on they don’t take without receipt.
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October 2023 by Jeannette C
I like selection , beautiful stuff
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July 2023 by Tatevik Ashurov
Tried to return a skirt I ordered in the store. All I had was the receipt that came with the skirt and emailed receipt. The sales associate was very unprofessional and unhelpful. First he tells me I cannot return because I don’t have the receipt ( I had online receipt and return shipping label), then he tells me I can exchange it. The skirt was on sale and he gave me sale price although I paid full price and showed him the emailed receipt. This happened at 4:45pm on July 2nd. He was very rude and should be retrained in customer service.
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June 2023 by Amy Frei
Great place for vacation shopping spree! Thanks to Abbey, the store manager, for all your help & patience! You made the experience even better!!!
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May 2023 by Katie Shafer
This store is wildly unprofessional and rude. The customer service is terrible, management completely unhelpful. I've lost a receipt and there is 'no way' for them to look it up either in Mango Corp or in the store. Doesn't matter that I have the original form of payment and proof of purchase within my bank statement, they rudely say 'Can't do that' and basically tell you to leave. Truly horrible customer service.
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March 2023 by Natasha's Stories
Rude and blunt customer service if you can call it that. Have been a customer of Mango for years but now they lost me for good. Manager won't even give her name as she "doesn't have to." Says a lot.
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October 2022 by Alexandra Brick
I had such a pleasant shopping experience at Mango in Menlo Park thanks to Ghada. She went above and beyond to provide the most excellent retail experience I've ever had. She was extremely attentive and helpful when finding the right sizes and right pieces to add to my Fall wardrobe! I will 100% be adding this store to my top favorite places to shop due to how wonderful the staff was.
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April 2022 by Wei Yu
Madison is wonderful! she searched the items and placed the order over the phone for me, I will pick them up next weekend, very excited about the pieces I ordered!
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January 2022 by Jennifer Morrissey
I have been trying to hunt down this amazing houndstooth wool-blend coat (that went viral on Tiktok haha) for literally months, and thanks to Linda and Christina's help, I finally got my hands on one in my size! They went above and beyond locating it and were so so helpful/kind. It's hard to find good customer service these days and the whole experience was among the highest levels of customer service I have ever experienced. Oh and side note - the quality of Mango's clothing is also amazing so def going to be ordering more things to come!
