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January 2024 by Matias Cajiga
Just had it out with the employees at this establishment. Today I stood behind the counter looking through the window with a clear view as I observed the employees do my 2023 Cherokee L oil change without changing the filter!!!! I been getting my oil changes at this local business for 5 plus years. When I confronted the employee he stated “ oh, I’m sorry I just woke up, I’ll look!!!” ARE YOU FREAKING KIDDING ME!!! I pay 90 dollars an oil change end expect to get the goods and services I pay for. This is fraud!!! I asked for the manager the kid told me he was unreachable. I asked for the owner of the lube express, the kid told me he is unreachable. I then told him that it would be with in his best interest to go get a filter and change the old one out. The employee did so without hesitation in my presence. I feel for the homes consumer who gets ripped off all the time the same way !!!I’m contacting Mobil corporate first things Tuesday December 26 2023. And I will go back to that location on same day to talk to the owner!!!!!Very disappointed, employees like those, they make it hard to support local business !!!!Photo shows the oil filter is in the engine bay and can clearly be seen if they change it or not. As I had a clear and unobstructed view, I saw they did not change it. Ery disapointed that a business would try to steal from me, services that I rightfully pay !!
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December 2023 by Matthew Miller
I will be honest I bring many vehicles here and it’s usually always top notch. Today was a little different. I also don’t like to complain much as I know owning and staffing a small business In today’s environment makes it extremely difficult and presents many challenges.I brought in my work truck ( managed by fleet) for an oil change and headlight bulb, that information was relayed to the person who welcomed me. ( he was very nice ) I proceeded to wait for my oil change without issue, when finished I asked if the headlight bulb was changed, he wasn’t sure, ( odd, but fine no problem it happens) he comes back to tell me they don’t have it in stock, again fine it happens, I tell him to please find out which bulb # it was so I can go buy it, he goes to ask the mechanic and I see the mechanic looking it up! Why would you look it up if you already did and know you didn’t have it ?They either forgot to do it and didn’t want to admit to it ( which is odd, I would of totally told them no problem pull it back in and do it ) or they just didn’t want to be bothered. I am not sure which, but pretty disappointed regardless as I sit in another local repair facility and wait for the bulb to be replaced.If this was my small business I would have called a local auto part store ( multiple within 1.7 miles ) and got the correct bulb while performing the oil change.Service: Oil change
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December 2023 by Victoria Rooms
I go here for all of my oil changes for all of my cars. Always quick and friendly service and answers to any questions I may have. I don't go anywhere else.
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December 2023 by MARTIN BUTLER
These guys run an efficient and effective shop!!!My whole family changes their oil here and will continue to.
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September 2023 by Wendy M.
Started using them years ago and over the years service has gotten too rushed where I feel like they are even changing the oil properly. I was in and out of there in one minute literally, they pulled car in bay by the time I walked inside used restroom they were like car is reaady. HOW? Haven't gone back since looking for new place.
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September 2023 by Chuck H
Now please read this whole review. I have been going here probably since it opened, and I always put in Mobil 1 full synthetic in my engine. I used to work at Mobil and this one of the best oil you can put in an engine! My truck would be over $120 here and my car (Today was $106 with CC fee) and I was okay with that. Now when you go here, you see Mobil 1 quart containers on the shelf and they look very nice, I know when I see a Mobil 1 container opened, I know what I am getting put in my engine. (you should look and see for yourself, how many miles Mobil 1 is good for, it is not the basic oil, that is only good for **** miles, see for yourself on line how many miles it is suggested before you get your oil changed I have gone here and when my oil change was done, my sticker showed next oil change in **** miles, they now put a sticker on for **** miles I myself go 10K to 15K between oil changes) but as I stated, I was shocked they put on a sticker saying **** miles (HUMM, wonder why!!!) I stopped them and told them to drain that out and put the Mobil 1 from the quarts into my engine as that is what I was paying for. The \
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September 2023 by niral Patel
Eric is the man. I took my Tesla there for tire rotation. It was in and out. They do it all. Great service and good communication.
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September 2023 by Arek Sieczkowski
Every time I’ve come to this place, it’s been nothing but a professional and pleasant experience. They do the work well, and quick. Highly recommend.
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August 2023 by Billy Hansen
I have been bringing my cars/trucks here forever. I have always had a pleasurable experience in and out fast to tackle the day
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August 2023 by Eddye Williams
They do great work and not only that, the prices are very reasonable! As a matter of fact, I am headed there tomorrow for my oil change! So happy I tried them.
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July 2023 by John Talamo
Got hosed on price. Paid $174.90 for an oil change on a BMW X5 (06/2023). Paid under ~$135 for the same oil change from this location last year (mid 2022). They tacked on an undisclosed $20 “labor” fee. There excuse for the increased charge was that their BMW pricing had changed. Tech tried to sell me on an engine air filter even though it had been replaced less than a year ago. Tech chose to use OW30 oil in a high milage car with 234K+ miles which I thought was a poor choice. My first visit was satisfactory but after my second visit I will not be returning. Both visits were very fast with minimal waiting which was a plus.
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June 2023 by Katie Vasquez
I don't usually put bad reviews , But I had to come on here to speak on what has happened on my FIRST & LAST TIME I EVER COME HERE . I'm speaking about this because this is a safety issue , my car was running on basically no oil , THEY NEVER CHANGED MY OIL as they had me believe . PLEASE BEAWARE OF THIS !! I only noticed because my car had smoke coming out of where the oil was suppose to be . PLEASE DONT TRUST . PLEASE BE AWARE .
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June 2023 by mohamed razick
Poor. Service I went there before they close like 10-15 mts before but they don’t want to do my oil changeI’m been using this place for a long time for all my carsI’ll never go back here again poor customer serviceService: Air & cabin filter replacement
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April 2023 by Tom K
I brought my car in for an oil change about 30 minutes before closing time over the weekend and the place looked closed because I couldn't see anyone inside and I had to park my car and go inside to make sure they were still open. I asked for the full synthectic oil change and to my surprise, the car was done literally in 5 minutes (quickest oil change ever). The car wasn't vacuumed even though they stated it was vacuumed but no big deal however when I got home later that day, I discovered fresh oil drip underneath the car on the garage floor and when I inspected the bottom of the SUV, there is significant oil all over the undercarriage and it was still dripping. Not sure if they were rushing to close for the day but it was a sloppy job. I will be taking my car in to my dealership to make sure they tightened everything down properly but I will never be going back to this place again.Service: Oil change
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March 2023 by Ray Kramer
EricI bring all of my vehicles (4) to this garage and never have a problem. Today I cannot get my tires rotated because they said they only have 3 people. When my associate was there, there was only one vehicle there to get service. Rotating the tires is not rocket science when you do this kind of work (60 minutes tops).And you still have 2 guys to do oil changes. The person running the garage never offered a new time or a discount for my inconvenience.Eric, can you someone explain why I could not get this completed? You do still offer tire rotation?This means I'm going to find a new garage that wants my business.Raymond E Kramer JrAltamiraServices: Air & cabin filter replacement
