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March 2023 by P Vier
I had a 1100am appointment, I got there at 930 and left at 1000 am great people.
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January 2020 by Mateo P
Good and fast unloading place only thing that kills is there opening hours..
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October 2019 by Robert Salender
I miss their Will Call. Living just up the street from them, I have to wait? Stupid.
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March 2019 by David Zarodnansky
Picked up my order, quicker than having it shipped...
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February 2019 by Anthony Warner
I asked for two day buiness shipping on a Wednesday. Them messing up on my billing info caused me to not get my products until the next Tuesday. I will NOT be using them again. They will not refund me any of my shipping cost.
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December 2018 by J V
Great deals on pc components. I have been dealing with them for over 20 years. Never any problems.
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November 2018 by Wil Leong
Been a customer at Newegg for a while, but this will be my last. Bought a refurbish laptop and had to return it 3 time until they would provide a refund. The Newegg supervisor told me next time I shouldn't buy refurbished. But why is Newegg selling non usable goods and next time I will just not buy from Newegg.
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November 2018 by Tyler Daly
I have ordered from Newegg on multiple occasions, so this is not a "first time bad experience" review. This location/warehouse that they ship from is roughly an hour a half away from my home and the standard three day shipping never fails to be three days late. Additionally, whenever I've made the effort to pay for the next day or two day delivery, again that is always late. My experience with the customer service has been mediocre at best, only on one occasion actually able to resolve the issue. The surveys are very strategically worded so if you think about what the questions ask, none of them are poised towards your satisfaction. Newegg has lost me as a customer, I will take my business elsewhere and pay more.
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November 2018 by German Gary
Used to trust and love shopping here. Newegg did and still does have great deals. They process orders in a timely fashion. However, this time they dropped the ball. Here's a gaming related company that should value their gaming customers. However, you pre-order a video game expecting to receive the day it's released or at least the day after. As with any of these online merchants. Instead, they ship it the day before with snail mail. I'm less than 20 miles away from their shipping facility. No reason it should take almost a week to receive a pre-order once it's released. Might as well go to the retail store and save yourself a headache. They offer a savings on game pre-orders that's not worth the wait and hassle of trying to resolve the painfully slow shipping issue.
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November 2018 by Sarah
I will never buy anything from them again. Over the course of theth months I have been sent the wrong product three times and the process of trying to get the correct item (and now a refund hopefully) requires jumping through so many hoops. Don't waste your time or money.
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April 2018 by Kevin Rejko
I have been a long time newegg advocate and have been purchasing my electronics there for about 10 years. Up until recently, my experience had been unparalleled as the best online marketplace for consumer electronics. But it seems that in recent years, all that has changed. What was once the most helpful customer service is now slow and unhelpful. What once was a quick and painless chat with a representative now takes over 60 min just to get connected (for both phone and chat window). And after waiting that time, I have even had them hang up on me without warning at the close of business hours. What used to be a simple exchange process for defective items, now takes multiple customer service interactions with ultimately unsatisfactory results. Most recently, after mailing a defective item for a replacement, they sold the last one one day before my item arrived at the processing facility which means that by choosing newegg all that I had to show at the end of 3 weeks was frustration and the knowledge to select a different retailer for future purchases. Take this as a word of warning, newegg is not the company that it once was. They are no longer customer-centric and can no longer guarantee any kind of customer satisfaction.
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March 2018 by Steven Mark
This isn't a rating of their online store or Customer Service. But warehouse pick up is easy. It's located at the back of the shopping center, GPS will guide you effortlessly to it, plus there's signs to the building. Make sure not to pull into any gated area, there's no need to. Find parking adjacent to the glass office building/warehouse. When you walk in it's a plain lobby. Have all your pick up forms and ID, it's as simple as handing it to the guy who gets your purchase for you, you inspect it, sign for it, and done. Made 4 purchases for computer parts with warehouse pick up...usually orders are available for pick up same day or day later depending on time of order. Effortless everytime.
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March 2018 by Pandachute
Buyer beware! Newegg's business practices have changed recently for the worse. They no longer accept returns for their items and will bait you into signing up for their premium membership in order to do so. If you happen to attempt to claim a rebate, know that Newegg will stop communicating with you if you have an issue with the item. This is by the worst customer service experience I've ever had.
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January 2018 by Anthony Leong
Newegg is the best and their customer service is out of this world. They go out of their way to help me with my CPU issue. I was outside of the return policy and I didn't even have the outer box for the CPU, but they let me return it and got a new one because the old one was defective.
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January 2018 by Ken Watkins
I would not send my worst enemy to this place. I watched them double the price on a video card overnight. I asked why, and they never replied. They did not even bother to send an auto response. I was sent here after a few family members sent me here. They were disgusted by the price gouge, and they will no longer be shopping there. One owns a business of building custom PCs. He has made an account at TigerDirect and is happy. Long live the internet where I am not forced to put up with this business that does not care about my business.
