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March 2024 by Awilda Meyers-Almeida
They need to make a 0-star rating available for situations like this. Horrible customer service. I don't know what kind of scam they are running in order to get a commission. I was misinformed about an exchanging process, made to cancel my online order to reorder instore all while being talked down to aggressively by the gentlemen named Jeremias V at the Menlo Mall store in NJ and his side kick who was working with him on that day. They weren't accommodating at all and I'm assuming that by the way they act it makes their day to deliver poor customer service. This is not the first time I had a nasty encounter with this man. About a year ago I went inside of the same store to get a bracelet set for my niece for her birthday and he lied to me about some items not being available in order to sell me the higher ticketed item. I’m all for making money but not by misleading your customers, being passive aggressive, nasty and rude. He ruined the moment with his rude comments about another pandora bracelet I had on and my choice of length. It was a gift from my husband, and I took it as is and I actually love it the way it is, so who does he think he is that his way of thinking is better than others’? I like what I like and with him I wasn't getting what I was paying for, so I went to another store. They also went into my account to pull my personal information to come up with assumptions as to what store I went to next.
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March 2024 by S.L. Anderson
I was not greeted when I walked inside. One of the workers was talking to her friends or family members and didn’t acknowledge me.
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December 2023 by r s
I went the the woodbridge location and they were so rude to me and they didn’t have the ring I wanted so I called first and came here. Aleeya was the girl that helped me and omg she was so sweet!! Such a big difference in customer service and overall vibes at this location. 5/5
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December 2023 by chris P
Wouldnt bother ordering online. Other people ahead of me were shopping and I was just there for a pick-up. I asked if I can just pick up my order and they said no and to wait on line. Waited over an hour just to pick up an item I ordered online. What’s the point of ordering online then?
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December 2023 by Fer Caste
Service is bad. Sales people are rude. Wouldn’t want to honor warranty, went to Freehold and they did it for us. Wouldn’t recommend shopping or dealing with this particular Pandora store
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August 2023 by Chrissy Savage
Came here and picked up a last minute birthday gift in a rush. I already knew what I had in mind, and the young woman who helped me was amazing about getting me what I needed and out the door quickly. The gift was also a hit. :)
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July 2023 by lexe vargas
Poor customer service at this location! Ladies at this location are very rude !! Make me not want to do business with Pandora anymore .. I give this store zero stars!!!
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June 2023 by S M
The staff at this location was not friendly or helpful. Instead go to the pandora in macys just feet away…the staff there was fantastic, super helpful and had the jewelry i needed in stock! Stay away from the store out in the mall!
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June 2023 by vigil patel
Menlo Park mall pandora store.Not good service at all , the store was closed from inside with employees and customers present at 5:46 pm when it states that it’s closing time is 7 pm having customers inside. And when I showed the closing time to the employee they said they cannot do anything about it. This is not good customer service at all . I have travelled almost 50 miles to buy pandora items . ?
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June 2023 by Eddie Harris
Poor service, plus they closed Early. Had to beg to get in, Horrible experience! The day before Mother's Day
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June 2023 by Karolina Wolyniec
Great customer service and great detail oriented! ❤️
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May 2023 by Rolonda Swanson -Muhammad
Very friendly staff. The store was very clean. Case were well organized. Whenever you go, ask for the sales associate named Aliyah. She is so knowledgeable, friendly, and helpful. She really knows how to arrange those charms on bracelets and necklaces.
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May 2023 by Lisa Santiago
It turned out to be a very expensive outing for shopping here. Pandora is just over priced & over rated. Just get real gold jewelry for their prices.
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April 2023 by Jennie Crespo
It's my favorite jewelry store. Aliyah is so nice and helpful.
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March 2023 by Michelle Sanders
It was a good visit the staff was very pleasant and helpful. I was assisted by Michele she shared with me today was her last day at this location. She helped me put together my bracelet. I'm glad I chose today to stop in the store.