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February 2024 by Jeff Cheng
Went here to replace my cracked screen protector. The staff here was extremely courteous. I was helped immediately and they even offered me free products and services. Thank you! 10/10
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January 2024 by chankit Patel
Really nice place and friendly people
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November 2023 by Asseel Alhassaina
Perfect customer service. The people working there are friendly and helpful. I got 2 phones and 3 lines at an excellent price. Everything was amazing. I recommend all people to shop from this store. Elizabeth was the one who helped me. She is one of the best workers there. I was impressed by the way she dealt with customers, and with me as well. I hope for more progress for T-Mobile.
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September 2023 by byron moreno
Nobody that works there cares what u need when u walk in they all talking among each other and not even do you need help?
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September 2023 by Dave A.
The customer service rep helped me with my problem and explained everything to meIn a clear and concise manner.
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August 2023 by Drá May
Why ask for an email only to ignore it?Purchased case for zflip...lost receipt, they wouldn't return or exchange. Contacted the manufacturer same story...but they offered a 15 percent discount if I purchased more junk from them..sure.TMobile is the worse, exactly why I got rid of them. Their low rating is well deserved. The manufacturer, tech21 is just as bad.Very low vibration people. I normally don't make returns but the product was so bad I felt ripped off...If you buy a case and it needs tape to install don't buy it! They were deceitful because they put it on for me...at first I thought they were being nice, but it was only to hide the low quality.I summons the same negative energy to their employees, and employee's decendants into perpetuity.
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July 2023 by Clive Robertson
As tourists, we needed a sim for 2 months to use for navigation (data) and calls. All in we spend $95 getting set up. We were not allocated the correct package and sim setup to link to IMEI was not done properly. Lost 6 hours standing in the T-Mobile in Locust, NC, eventually we were kicked out with the promise of a refund and being given the $50 unlimited package, but instead they (manager: Kelvin) lied and only gave us the $10 package and no refund received. The consultant, Kaleb, was very enthusiastic and accommodating, but he did not have authority. I was highly disappointed to later discover our predicament. I then had to visit another T-Mobile in Miami to pay another $50 to get a 1 month unlimited package to help us navigate through the rest of our trip. Service such as this is despicable and an insult to the consumer. Absolutely disgusted with after sale service and especially the LIES from the staff.
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June 2023 by Jim Jimmy-1
Mobile is a very bad phoneBen to T-Mobile 9 Times phone still don't work.
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May 2023 by Aciya Iona
I came in to get my jump trade in. The representative lied about my eligibility saying that I wasn’t on the jump plan anymore because I didn’t have insurance on the phone. He basically had me open a completely new lease and then tried to get me to leave my old phone at the store. So I would’ve had to pay for the old phone anyways.If I were you, I’d go to apple and get the trade in. Do not waste your time here. Or just do it over the phone cause clearly they need retraining in the store.
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May 2023 by Andre Farago
Edwin is trash. Rather than finding a solution he looks to escalate situations where everyone leaves unhappy. Not attentive, not customer care forward just trash really.
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May 2023 by Katie Pedernera
Don’t go to this location when Edwin is working. He is rude and un-able to help customers.
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March 2023 by Amb
JC was such a great help, his patience and kindness made getting a new phone a breeze.
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February 2023 by The Faceman
Staff was great and patient when asking questions about phones and service.
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December 2022 by Julie J.
Great staff here! The manager was very patient with me and helped me sort out my bill. Good service
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August 2022 by Pranav
We came back thrice to this store because of the wonderful service we received from Anthony and Eve. Please ask for them, the customer service was a 10/10.
