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January 2024 by Carey Hnath
I used this place to rent 4 Uboxes for my long distance move to Utah and they are the best. The guy who drops off the Uboxes placed them where I needed them and picked them up when I was done. Saved a lot of money and headaches by using a Ubox over driving a truck myself or using a moving company.
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December 2023 by Jay JAY
customer service was very helpful and welcoming easy and efficient no problems with anything!
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December 2023 by Kathleen F.
Excellent customer service, friendly and helpful employees, and great value. Consistent quality every time we rent a trailer. Highly recommended.
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September 2023 by Deeken _86 (Hasstyle)
Every time I need something they always have it or they will make sure to get it. That's on top of the very friendly and kind customer service team there. I have never had any issues when speaking with someone. If there is an issue they correct immediately, for example a billing issue. Before I got home the bill was already corrected and the refund was in my account. The issue was with the online Uhaul, not this store directly. They still took on the situation and as I stated, it was fixed immediately.
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July 2023 by jjj romanof
very bad costmer service and servises i rented a storage unit on sunday they needed 24 hr to activate the code and wen i went back on Tuesday wich is after 24 hr to get access to my storage unit i was not able to get in due to the code not being recognized then they tell me theres nothing they can do that i have to just come in on regular store hr to have access to my storage unit after paying 156.00 dallers and they dont even provide a lock
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June 2023 by Will Patterson
Excellent! I rented a pickup truck for a few hours and priced perfectly and customer service was great! Highly recommended!
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June 2023 by Rasika Tata
Nice store. Good selection of boxes. Decent prices.
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May 2023 by Anil Aggarwal
Lady at counter made mistake and inspite of me giving her my info, used my card to pay off someone else booking. After mistake . She told me refund will be posted in couple of days but she never gave me any paper work. I hope I get refund . Otherwise I loved Uhaul entire process booking onward :
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May 2023 by Brenda Rodriguez
I had made reservations for yesterday 7A-7P in 110 US 1 Edison, NJ. Yesterday, a rep had to change my reservations because the truck I rented didn't have a ramp. He knew the hrs needed to rent and he failed to make correct adjustments so a so call "manager" named Erica left a rude and very unprofessional voice message stating that the truck was suppose to be returned by 7A and in a threatening fashion proceeded to pretty much say if I don't return the rental and if the cops pull me over it will not be good. I called this so-called "manager" to figure out the issue and why the unprofessionalism. She stated she was just saying the truth. As if that's a way to speak to customers. Ok. I continued on to tell her truck should be returned as soon as I was done before 7P. Needless to say, they charged me $66 on the first day fine but then my card was charged $111 in which she stated that is a pre authorization in case I didn't return truck, right. Once the truck was returned, I was charged another charge of $148. Spoke to another rude rep Dasia, who refused to provide her name for whatever reason and stated I was charged for a second day. So, in total, they withdraw $325 from my account for not even a 2 day rental. I will be going to my lawyer because this is ridiculous and outraged. BBB complained already made!
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March 2023 by Tammy Jordan
This U-Haul is EXTRAORDINARY!! Professional, caring team you ROCKShout out to Leanora total excellentThank you
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November 2022 by Jose Martinez
We're driving down to Florida and all of a sudden the hitch and in my vehicle became a loose. U-Haul was kind enough to give me a courtesy toe and went to hotel and the next day you got the car into the mechanic and everything turned out to be fantastic waited in the mechanics office for 3 hours but he did to repair and off we went to Florida thank you to the lady that assist me from you all over the phone
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November 2022 by Lydia Allen
The location is easy to get to. The staff is very caring and attentive to the needs and concerns of my rental experience. And I must add that the service worker, Lenora, is awesomely kind, professional and efficient . I also would like to compliment Lenora's Manger, Erica! I think you are doing a great job. Keep it up!!!
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October 2022 by Stacy Heffner
I wish I had gotten the gentleman's name here but he was awesome!!! Very helpful and so nice. Answered all our questions and actually took time to make sure all our needs were taken care of while we were here. When we go back I will try to get his name.
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September 2022 by Jonathan Wilner
Overall good experience although I would recommend that there are csrs go over every detail of the vehicle that you're renting and it would be great if they walked you out to the vehicle instead of looking for the vehicle. This would help avoid mistakes when renting and making sure that you get exactly what you need
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August 2022 by Em M.
Never had any issues here, always nice people. Person was able to help us switch reservation last minute.
