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April 2024 by Laura Davis
I had my first bad experience there on 3/29/24. Usually everyone there is very helpful and polite and do a great job. However on this occasion that was not the case. From the second I went in there they spoke very condescendingly and when I questioned why I was being asked to pay extra for things normally included they became very rude. One gentleman even said loudly "Wow. It's ONLY five more dollars". VERY unprofessional. Out of their entire staff that day only 2 people were polite. The gentleman who took my car in and an African American gentleman. Everyone else was rude and disrespectful.
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March 2024 by Bryan Williams
I usually go to Valvoline in South Plainfield which is usually don’t have an issue with but I was closer to Edison today. So I went in with my Groupon and was helped by the assistant manager Joe! He was excellent he didn’t waste any time getting to the point of the visit . Joe was very thorough with his explanations and didn’t make me feel out of my element at all.(which I really appreciate) He told me what my manufacturers recommended services were for my mileage and which one was most important at the moment. Joe also changed my air filter and showed me that the old one was ready to go. So no tricks there and the pricing on the air filter was fair . (I know because I used to work at a parts store.) Thank you Joe for your service today! I really appreciate you and your crew !
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March 2024 by A.S. P
Friendly staff!! In and out was a breeze. Oil change and filter change. Stayed in my car and it was an overall great experience.Little bit of a wait when I first arrived- a light outside or a wait for service sign would be great. Will go again.
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March 2024 by Thomas Griffin
Quick friendly oil change
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March 2024 by Nancy Glover
They weee quick and very informative!…Great customer service
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February 2024 by A.C. Riemenschneider
really friendly staff.
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February 2024 by Amy Dees
Fast, efficient and great job. Really nice staff. No appointment needed and no line when I got there. Oil change done in 15 minutes.
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January 2024 by Garrett Kruse
Fastest oil change ever, I need to come here between dealership visits.
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October 2023 by Jessica “HamFam” Hammond
We have been coming to this location for years! Needed a simple brake light replaced (which we had to ask for because they did the light test and didn’t mention it was out) then they BREAK my tail light and the manager tried to blame my husband about a tab that was sticking out. Just cut my hand trying to close my trunk at my sons football game. I will NEVER go back here again. They do not take responsibility for the fact that they changed my light and now I need it replaced. The manager was more focused on the fact that I used a swear word out of frustration. Im going to fight this as far as I can just based on principle. Dont trust them here they certainly don’t know what they are doing.
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October 2023 by R CT
Oil change was good. I’m also glad this location isn’t making you feel like you have to buy more than you need like other Valvoline locations.So bottom line, I recommend this Edison, NJ location for oil change!
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August 2023 by Carol Fobbie51
I was treated very fast and respectfully. The whole staff there was very knowledgeable and friendly. I could see they new their job's completely skillful.
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August 2023 by Jack Hill
I have to say the oil change for my truck was really expensive (to be fair it's a diesel truck). However I must say the gentleman named Carlos who helped me out and the Assistant Manager Joe were a pleasure to deal with. Very down to earth and helpful. They ALMOST took my mind off the cost. All jokes aside Very professional, knowledgeable and all around down to earth guys
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August 2023 by Jennifer Bejarano Huertas
I’ve been going to this location for the past five years, and today I went for an oil change - I noticed new employees. Never have I ever been talked through about specific details my car needed, and also, the service Joe specifically gave was super nice.Service: Oil change
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August 2023 by Destiny Monda
I have been coming to this location for 7 years. I had went for my regular oil change and also decided to tune my AC as I had not done it when it was do. There was nothing wrong with it just figured I freshen it up. I left there and noticed about a week later that my AC was not blowing cold air as it was prior to me getting fixed. I decided to take it back. Upon taking it back it was checked my a manager at the location and he stated everything was Good when clearly it was not. I told him that there was nothing wrong to begin with and after I rescued the service it was worse then it was. He stated”what would you like me to do” after that moment. I was very trusted as I have been a customer for over 7 years and this is the response I get. I drove off the lot. A week later now my AC is blowing HOT air. I will not be coming back. And they have definitely put a bad taste in my mouth.Services: Air conditioning
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August 2023 by Jaimini Bhut
This was my first visit and they Excellent Job. The main part they do not scare like dealership that you have to do this type of different different service otherwise your your vehicle might be in problem.EXCELLENT Team Valvoline at Edison, NJ.Services: Transmission