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February 2024 by Daniel Higuita
Tyshenda was amazing she sized all my fingers and was wonderful
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February 2024 by Nial Mckenzie
Roxanne was such a huge help, very patient and yes i do recommend any male to come into her location and listen to her when shopping for rings. Ask for Roxanne.
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February 2024 by Morgan Dunn
Good sales here on jewelry, would go back again definitely. They cleaned all jewelry before we purchased it and even cleaned the jewelry we had on. Very nice!
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February 2024 by j o
I am extremely dissatisfied with your service. I did not receive my earrings in the same condition as I dropped them off in. I dropped my earrings off with three diamonds missing and received them with 4 diamonds missing. I had to fight in order to have the 1 diamond replaced and then it was given as a loose diamond instead of being installed. I should have received my earrings in the same condition I dropped them off. Not to mention the manager was rude asked me to sit and the sales associate had to apologize for her and inform the manager that I was standing there because she was asking me several questions. Also the repair cost was much more than the original price of the earrings. I looked online and the same earring you have for sale I was being charged more for the 3 diamonds than a complete new set. Had I known my earrings would have been returned in a worst condition I would have never sent them there for repair. I will never have my husband purchase another piece of jewelry from Zales in MENLO park mall. Completely unprofessional of you as a company.
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December 2023 by Tinasiah Singh-Mitchell
I recently got married, so my husband bought my bridal ring set from here. I’ve barely worn the ring 2 days and 2 stones have fallen out. My husband did pay for warranty. However when I went in to Zales to see if it anything they can do. They say I have to pay for the stone replacements. The ring was JUST purchased, it shouldn’t have stones falling out. That’s faulty products.
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December 2023 by Romy Shah
Tyshenda was super helpful for me to understand the engagement ring process. She was explained everything in simple terms and really showed me all the options. She is very patient and I had an amazing experience at Zales!
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December 2023 by Christopher McMeo
I went to buy an item that was 30% off. 1 day. Went to buy it the next day and it was back at full price. When I received it. I went to check out some more gifts and back to thirty percent off nice ripoff.
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October 2023 by Ramiro Rodriguez
I've been a Zales customer since 2003. This store is very neat and organized. The sales associates are very helpful and always friendly. They know me by name when I come in to make a purchase or to get my Jewelry serviced. I always feel welcomed. They have great prices and a very good selection of products. This is definitely my favorite jewelry store to shop. Today I came in to get one of my time pieces serviced and I'm walking out with another one to add to my collection ?
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October 2023 by Dwayne Matthew
The manager at this location was extremely unhelpful. I have been getting my watches here for years and everyone that has helped has always assisted me with sizing of my watches. The manager was rude and even shared that the person that used to help me was let go for unethical reasons for stealing from the company. I though that was very unprofessional. I checked online and it clearly states that Zales offers free watch link removal for watches purchased at their location. I will never go back to this location they lost a loyal customer today.
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September 2023 by Jill Haas
Do not have your jewelry shipped to this store. When you get the messages saying the items are in store they aren’t. When they say they have been delivered they are mysteriously missing. I am very dissatisfied with this service. Now I have to wait up to 5 days to talk to someone about the items they claim UPS lost. They are also not willing to price match what I paid for them with the same items in the store.
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September 2023 by James Horning
This Zales store has the most professional, caring store manager that I have ever encountered. Her name is Roxxanne and she made picking out my engagement and wedding ring special. Roxxanne, was attentive and respectful right from the start. Roxxanne always answered all of my questions and was super kind. I explained to Roxxanne that I was going to bring my mother in to also look at the ring. After my mother met Roxxanne, she was additionally amazed at how professional and caring she was. Roxxanne is the best around! Please check this store out! I thank Zales and Roxxanne for providing such excellent service! Thank you again!
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August 2023 by Eveleana Matthews
Roxanne is an excellent supervisor. She was able to correct a mistake regarding my warranty. It took some time but her diligence, and expertise resolved the issue. I am extremely grateful for her assistance.
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July 2023 by Manmohan Verma
Great experience shopping with Ruth.. took her time to tell us about all the good deals and went above and behind.. would definitely go back to shop with her.. Thanks
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June 2023 by Farzin Motamedi
The store manager of this specific store is just not helpful. She is unable to resolve the simplest issues and is rude and ignorant.I haven't had much experience with Jewelry stores but my experience with Zales was one of the worst customer service experiences that I have had in general.
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May 2023 by L J
I ordered a Bulova watch online but it was too big. I came into the store to have a couple links taken out but was told there was a $25 which I thought was ridiculous. After calling customer care I was told that with the receipt they should have offered me a complimentary one time sizing. They helped me make an appointment to another location. The other Zales informed me that they would need to ship the watch back in order to take the link out. That would take 3 weeks. I ended up going to a random jewelry store at the mall and the gentleman took the links out for $5. This was such an inconvenience and I will not buy anything else from Zales. Who knew it was such a big deal to do something that takes 5 mins or less.
