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September 2024 by Tara Peak
Always love coming into Ford. The staff are great and the service is impeccable!!! I will be trading in my lease soon and happy to say I will be coming back to Chapman Ford for my 4th vehicle! Thank you!!!
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September 2024 by Bryce Malone
Jackie is the best on the sales side. R. Jakos is the best on the service side. I will go here continually because of those two for all my truck buying and service needs.
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September 2024 by Josh Hill
Always a good experience going there with Rob, really good and professional at all times! Gets me in and out in a timely manner
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September 2024 by scottandfamily
Prompt service, professional people
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August 2024 by Michelle Barbera
Once again, FABULOUS customer service! So helpful when my Bronco had a service light come on. They walked me through things, got me an appointment and fixed the issue so fast! Thank you Chapman! Great team and facility!
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August 2024 by Lisa T
Great experience buying my Ford Bronco Sport with Chapman. Every person I dealt with was knowledgeable and friendly, making it a seamless, positive experience.
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August 2024 by eleanor levine
The service writer is the best. Ty goes over and beyond . I can't so enough.
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August 2024 by Michelle MHC
Poor integrity and poor customer experience. I will never recommend this dealership. We had a been talking with a dealer for a few days about a specific car and made the appointment for Saturday to purchase a car. Even followed up with the sales person on Thursday to confirm our Saturday appointment.
Today we received a text message they sold the car. I am stunned by the clear lack of communication and integrity of this dealership. If I had known there was no intention of honoring our Saturday appointment, I would have never spent money on a rental car to drive all the way from Philadelphia.
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August 2024 by heather gray fagan
Keith was great! Honest and friendly and made it a fun time!
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August 2024 by Maria
The customer service was superb and the service to my vehicle was quick!
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August 2024 by Fire Warrior
Cargo vroom
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August 2024 by terry benjamin
Has had my GFS car for going on three weeks. If a dealership can't find the problem....
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August 2024 by Karen Robnett
Customer service rep was great but there was a bit of confusion as to appointment time versus the drop off time. Why would I bring a routine service appointment in at 8:15 am to be told that the actual time the car would be serviced was sometime in the afternoon?? When I voiced concern to rep he did indeed have the car done for pick up at 11:00 but perhaps a policy review on that one. Also your text message service texted me daily for more than a week and up to three (3!!!!) times in a day. Who has time for that! Again I know it’s an automatic service but they need to review the text guideline, perhaps the day to confirm the service and 1 day before for cancellation. It my second time here so I will give Chapman another chance. Thanks for the venting!
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August 2024 by Mary Jo Stover
Great salesperson Tim Griffiths and super buying experience.
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August 2024 by Jim Brown
good service with good communication
