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March 2024 by Kelly McLaughlin
I rented a small climate controlled unit. Unfortunately, some of my stuff was permanently damaged in the unit caused by water that got into my storage unit following a major storm. I didn’t know my unit was affected until after I moved all of my stuff out of it. Some of the boxes were soaked after months of being wet causing them to grow mold. Some of the items that got damaged were my American Girl doll accessories from when I was a kid which are known collectors items. I am so sad and let down by CubeSmart. I thought a climate controlled unit was supposed to protect my stuff at all costs. I guess not…
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March 2024 by Paula Hansberry
my items were covered in rodent feces, rodent urine and rodent poison. There were my boxes all over my clothes, all over my furniture, all over every thing that I earned the insurance that cubeSmart made it mandatory for me to purchase denied me. CubeSmart denied any fault even though they put the poison down and the stuff I paid hundred dollars for every month to store in their facility was being run by rodents. I got no apologies nothing except denials, and they wash their hands me disgusting. I would never recommend them. They’re horrible, so horrible way to do business. They are horrible company.
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March 2024 by Jill DiBartolomeo
The whole process was easy and good - from booking, to loading in and then loading out. My unit was great.
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March 2024 by L M
Got me in. 3 months later raise rent by 20%.No thanks. I moved to nicer, better run place and saved $100/ mo.
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January 2024 by AllsignsLLC EHT
All managers were great in the 2 locations that I rented. BHP in EHT, NJ and Fire Road in EHT, NJ.I want to give a big shout out and a 10x review for Doris....she helped me with the Fire Road, EHT, NJ location. Without her help on my side (the customer) with the district manager....things certainly would have been difficult for me as well as my family. She certainly saved me money but more importantly she understood my dilemma and assisted me to a reasonable and honorable exit. She literally saved a lifetime of memories for us. Thank you Doris!!!!!
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December 2023 by Brenda Birtch
BEWARE! After selling our house in October 2022, we stored all of our belongings at this facility. In order to have the room we needed, they suggested the larger unit which was not climate controlled. After less than a year of everything being in there, we discovered pieces of furniture with some type of mold. We also had many items rusted, not to mention everything was filthy dirty. There must have been some kind of defect or issue with this particular unit, given the extent of the damage to numerous pieces of furniture, as well as many other assorted items. We even laid down rugs and moving blankets on the concrete floor as well as covering items with moving blankets and plastic. Some items survived; others did not. Upon contacting Cube Smart, we were advised that we had insurance as part of our monthly payment and they gave us information on filing a claim with their insurance company, Great American Insurance Group. The claims adjuster had us e-mail photos and answer many questions only to blow us off and declare that it was not covered. So essentially, the money from the monthly payment that goes to this company is useless. It benefits them and CubeSmart, not the consumer. We not only spent thousands of dollars on storage over the course of a year, we lost thousands of dollars worth of belongings and had to pay more money to dispose of everything that could not be salvaged. We also spoke with the regional manager for this location and he told us Sorry, but there's nothing we can do. Not our problem. It had to be something we did or didn't do or could have been something from an adjoining unit. Basically, it sucks for you. Obviously, we will never use them again and will tell anyone and everyone that we know, NOT to use CubeSmart. But, especially DO NOT store anything at this location. If I could give no stars and horrible as a rating, I would.
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December 2023 by Mike Walker
Ease of use, and availability?
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November 2023 by kayla
Renters BEWARE
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November 2023 by Joe K
Total dump!!!! $300 per month for a tiny unit that had a leak in the roof...management didn't care. Glad to be out of this hole!!!
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August 2023 by Debra Huron
Nice area, good size unit. Reasonable price point
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August 2023 by Greg Miller
People are nice however the storage units are terrible. The locker we got has a caved in roof that leaks. Unfortunately we never noticed until we returned to get some of our stuff and found everything wet. Should've just saved the money and threw the stuff in the trash from the start instead of paying for the locker for 6 months to trash it all anyway.
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August 2023 by oscar Castro
Having some one to physically talk to is always great customer service
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June 2023 by Ashley Kendrick
Nothing was complicated. Easy access, unit clean, and its convenient for me.
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June 2023 by Ellen Janoff
We found we needed.a larger unit. Steve made it easy to upgrade our unit.
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April 2023 by Rita Wolf
Everything was good, I rented the unit in advance just in case I needed it. Found a house to rent that has a large garage, so I never actually used the storage space. The space was clean and easy to access. If I have the need in the future, you will be the first place I check out.