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July 2021 by Charles H.
Kevin Pleydle was a pleasure to work with. He made it his priority to find us exactly the car that we wanted & to get it to us as quickly as possible. He and Kurt (in the financial office) were both warm & personable. We would recommend Kevin to anyone looking to buy an Acura.
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March 2021 by Melissa L.
My mother bought a car in June 2020 and the title has never been released to Ally. She has gone there several times to try to resolve the issue with little to no help. Every time she goes in there she is told another story about why the has not been sent to the bank and she has to explain to someone new, what has happened, or NOT happened in this case. She has been given 6 temp tags now. Come on people. We gotta do better than this!!! Is she supposed to keep making payments with no title? What happens when the car is paid off?
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March 2021 by Erica Bonds
Always a pleasure. Aquila is awesome ?
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March 2021 by Will M.
So we just found out they no longer give you a loaner for minor service under 37 minutes. You also get a service operator when trying to speak to a service advisor. Thry are not even in the building. No more personalized service. I asked for a call from an advisor over a week ago and still waiting. E mail to management went unanswered. On our 4th consecutive Acura and they seem like they could care less.
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September 2020 by Deb M.
Excellent service from start to finish. Our car was flooded while on vacation and Boardwalk got the car taken apart, replaced carpets and insulation, cleaned mats, all while dealing with a very slow and cumbersome insurance process (that review won't be great). Aquila and James were great to work with - patient with a slow insurance process, but got the work completed quickly and carefully. Very pleased with Boardwalk service.
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July 2019 by Cameron D.
Probably the most frustrating and deceitful dealership I've ever walked into. Before I begin, I should mention that I've been around cars my entire life- my father was a Navistar and CAT mechanic for every bit of 28 years. So I know what's a lie and what's the truth when it comes to vehicle repair. I decided to give Boardwalk Acura a try when I discovered that they recently had a 39.95 oil change and filter special. I was expecting to be in and out in an hour. That was the farthest thing from what happened. Instead, what I got was one of the "technicians" lying to my face about having to get my entire oil pan replaced to due to an oversized drain plug. Mind you, my oil pan is in pristine shape- I have babied my Acura MDX since the day I bought it. In addition, a re-threading tool for an oil pan usually runs about 50-60 dollars. To make matters worse, they had claimed my car leaked oil for a long time. I park in my driveway every day and not once has my car leaked a drop of oil. It wasn't until one of the real winners in the shop decided to use the wrong tool to forcibly remove my drain plug partially, thus damaging some of the metal. The icing on the cake was the lead tech incessantly pressuring me to purchase the repair and the oil pan until I got angry and told his team of mouth breathers to take my car off the lift. Of all the shops I've visited, this one really shows the dark side of how dealerships really lie through their teeth to make a quick buck. I'd stay clear if you want to keep your hard earned money.
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January 2017 by Howard R.
After waiting 11 months, I finally had my recalled air bag replaced today. I realize that the dealer needs to get the new parts from Honda but it should not be the responsibility of the owner to locate the necessary replacement parts. I've called the service department several times over the past year and have been told the the replacements were not in stock and that I should call Acura directly. This happened again last Friday and when I then followed up directly with Acura customer service I was told that the parts were indeed in stock and could be sent immediately to dealers. I then called Boardwalk and lo and behold the replacement was done today. The service was performed quickly along with a car wash and was more than satisfactory today but I don't think that I should have been tasked with locating the new air bag replacement. After all, I am the customer and should not been involved in this recall other than to have been asked to bring my car in for prompt servicing.
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August 2016 by Beth S.
Working on pricing with dealership. First deal was fine.
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August 2015 by MeMe M.
Only giving this place three stars because after all the headaches and run arounds I do love my car. My sales person was not knowledgeable of anything about the car I wanted. I looked at Honda first then decided to go across the street to Acura. The Honda sales person knew nothing about the Acuras so deal with an Acura person if you go there from Honda. Not with the same person. They literally made me sit there for HOURSSSSSS and there weren't even any negotiations going on! Don't buy the package at the end with the "Resist All"...it does NOTHING for your car and it's REALLY expensive!!!
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August 2015 by M C.
If you don't feel like reading this whole thing, the moral of the story is: Use Turnersville Acura's for service AND sales. It's worth a little drive. The Boardwalk service team ranges from incompetent to downright deceptive. I've only brought my Acura to them to have recalls serviced. But they're always looking to up-sell some BS services. Last time I was in for a recall, I pointed out my cracked passenger rear-view mirror and asked if they could replace the mirror. I was told the entire unit would have to be replaced and it was impossible to change out the glass. I said forget it. I'll live with the cracked mirror. Guess what? Mr Glass in Mays Landing said "of course you can change out the glass!". And they ordered a replacement mirror FROM ACURA, and replaced just the glass. Easy peasy and it saved me $200 over Boardwalk Acuras quote. So the Acura service department should have known it's possible to change just the glass. Also, my car didn't come with the little card that has the anti theft reset codes for the radio & navigation systems. Once when I had it in there I asked them to get the serial number for the navi code. They charged me for this service and printed the codes on the receipt. TODAY, I called the service department and asked them to look up the receipt so I could get the navi code because I couldn't find my copy, and was told "that's impossible" and the ONLY WAY to get the code was to bring the car back in. For a fee, of course. I said, isn't there an 800 number I can call? I was told, no, the only way to get the serial number is to bring the car in. I hung up with them, googled Acura customer service 800 number and got the number to Acura Client Relations, where a delightful human being answered the phone and walked me through the process of retrieving the serial number myself. It was a complex process but the customer service guy gave me good directions. And I got the serial number and he gave me the unlock code and I was on my way! Oh, and there's a current recall out on my car, because the airbags can explode with deadly shrapnel. Boardwalk Acura Service was going to call me when the parts came in. I've been waiting for A MONTH SO FAR. I called Acura Turnersville, and was told they have the parts, when would I like to come? So that's the extent of my dealing with those idiots at Boardwalk. I don't recommend going there for any reason. My next Acura will be purchased from Acura Turnersville.
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July 2015 by Leonard S.
This review is long overdue. It's very hard to give a car dealership 5 stars but these folks deserve it. I bought an Acura from them a few years back and the salesman who sold me the car, Don Hamilton, was a real gentleman; no pressure, fair pricing & very knowledgeable. I am writing this review now because I am considering another Acura when my current lease is up in the coming months. Don is still there and was still the same. Spent some time with Mark Rosenberg, the F&I Mgr. Worked out numbers and answered all my questions. No hard sell, no pressure. I left without any one following me and trying to close a deal. I wasn't ready, they knew it and yet spent as much time as I needed to get my answers. I cannot speak for their service now but it was great a few years back. I would recommend Boardwalk Acura to a friend or family.
